Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 3 and 5 stars

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Acheteur Vérifié

Published on 07/10/2022 à 19h22 following a purchase from 25/09/2022

Great excellent service, fast shipping, and super product as usual. Thank you

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Acheteur Vérifié

Published on 05/10/2022 à 13h31 following a purchase from 15/08/2022

I finally found where to get my favorite products when I can't go to Canada. Thank you!!

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Response from Kanata Published on 13/10/2022

Hello Laila, Thank you, Kanata the specialist in products from across the Atlantic!

Acheteur Vérifié

Published on 04/10/2022 à 14h20 following a purchase from 22/09/2022

Fast and efficient, I am very happy with the ordered products.

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Acheteur Vérifié

Published on 04/10/2022 à 13h32 following a purchase from 22/09/2022

Only happiness!!

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Acheteur Vérifié

Published on 03/10/2022 à 22h37 following a purchase from 22/09/2022

I immediately found what I wanted.

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Acheteur Vérifié

Published on 30/09/2022 à 12h22 following a purchase from 19/09/2022

deadlines always respected, well-prepared package, personalized attention from the staff

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Acheteur Vérifié

Published on 30/09/2022 à 12h00 following a purchase from 16/09/2022

Very good, as usual

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Acheteur Vérifié

Published on 29/09/2022 à 19h10 following a purchase from 17/09/2022

everything is perfect

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Acheteur Vérifié

Published on 26/09/2022 à 11h07 following a purchase from 18/08/2022

Quality products. Perfect packaging.
Fast delivery. Pure happiness. Thank you

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Acheteur Vérifié

Published on 25/09/2022 à 18h32 following a purchase from 14/09/2022

Perfect

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Acheteur Vérifié

Published on 25/09/2022 à 16h57 following a purchase from 14/09/2022

Quality products delivered with care. Good value for money. To recommend.

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Acheteur Vérifié

Published on 22/09/2022 à 18h15 following a purchase from 11/09/2022

Shipping speed, quality products, good communication

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Acheteur Vérifié

Published on 21/09/2022 à 10h10 following a purchase from 06/09/2022

Very fast delivery.

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Acheteur Vérifié

Published on 17/09/2022 à 16h31 following a purchase from 06/09/2022

Perfect in every way

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Acheteur Vérifié

Published on 17/09/2022 à 16h06 following a purchase from 06/09/2022

Fast and efficient thank you

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Acheteur Vérifié

Published on 15/09/2022 à 17h51 following a purchase from 02/09/2022

I love your products. Yum.
And also well packed.

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Acheteur Vérifié

Published on 15/09/2022 à 15h44 following a purchase from 04/09/2022

fast delivery
the package was nicely decorated with a little note
very nice

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Acheteur Vérifié

Published on 14/09/2022 à 12h25 following a purchase from 27/08/2022

Very good!

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Acheteur Vérifié

Published on 12/09/2022 à 19h34 following a purchase from 01/09/2022

Easy order, fast delivery

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Response from Kanata Published on 13/09/2022

Thank you Claudine for your message that values our work. I will forward it to the whole team. Have a pleasant day. Emilie from Kanata

Acheteur Vérifié

Published on 12/09/2022 à 18h27 following a purchase from 27/08/2022

Very good products. Perfect delivery. I recommend this site.

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Response from Kanata Published on 13/09/2022

5 stars! Thank you Sylvie!

Acheteur Vérifié

Published on 12/09/2022 à 15h45 following a purchase from 01/09/2022

I have been ordering for several years now, the products are of quality, the site is serious, and I really like the nice little notes addressed to us with the little drawing inside the delivery box. I recommend this site.

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Response from Kanata Published on 13/09/2022

Thank you Jocelyne for your warm message and your loyalty. I will pass it on to the whole team!

Acheteur Vérifié

Published on 12/09/2022 à 10h42 following a purchase from 22/08/2022

This site is very complete

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Response from Kanata Published on 13/09/2022

Glad that our website pleases you. Thank you for your stars Christine. Have a nice day. Emilie from Kanata

Acheteur Vérifié

Published on 10/09/2022 à 20h30 following a purchase from 30/08/2022

the packages are very well protected - and always a little kind word

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Response from Kanata Published on 13/09/2022

Yes, the order preparation team loves to send you nice little notes. Thank you Christiane for your kind message.

Acheteur Vérifié

Published on 08/09/2022 à 17h50 following a purchase from 24/08/2022

very good, fast service as announced and quality products

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Response from Kanata Published on 13/09/2022

We try to ship your order within the day. Glad that our work satisfies you. Thank you Dominique. Have a good day. Emilie from Kanata

Acheteur Vérifié

Published on 08/09/2022 à 14h01 following a purchase from 26/08/2022

Everything perfect

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Response from Kanata Published on 13/09/2022

Thank you Florence. Enjoy your tasting!

Acheteur Vérifié

Published on 07/09/2022 à 17h45 following a purchase from 19/08/2022

The products are good but there is a bit of a lack of communication about delivery dates... expected 4 days... reality 10 days

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Response from Kanata Published on 13/09/2022

Hello Daniel We apologize for this malfunction. Regarding the delivery time, it is linked to the fact that we suspended our activity and shipments for a few days at the end of August, during the move of our warehouses. Indeed, we have expanded our premises. I am at your disposal to discuss and find a solution that will satisfy you. Here is my direct line: 07 68 03 80 82. Looking forward to exchanging. Emilie from Kanata

Acheteur Vérifié

Published on 28/08/2022 à 15h49 following a purchase from 06/08/2022

fast service and delivery. I appreciate and recommend this sales professional.

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Response from Kanata Published on 13/09/2022

I will pass your message of satisfaction to the whole team. Thank you Jean Michel!

Acheteur Vérifié

Published on 26/08/2022 à 16h17 following a purchase from 15/08/2022

Perfect as usual

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Acheteur Vérifié

Published on 26/08/2022 à 14h40 following a purchase from 11/08/2022

Always on TOP: product, deadline and of course the 'little drawing from the preparer'

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Response from Kanata Published on 13/09/2022

Thank you Laurence, I will pass on your satisfaction to our "Picassos". Have a nice day Emilie

Acheteur Vérifié

Published on 26/08/2022 à 14h18 following a purchase from 15/08/2022

very beautiful magnets, well packaged

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Response from Kanata Published on 13/09/2022

Hello Jeannine. Glad that you like your order. Thank you for your feedback. Have a nice day. Emilie

Acheteur Vérifié

Published on 23/08/2022 à 23h57 following a purchase from 05/08/2022

Very easy navigation, fast delivery

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Response from Kanata Published on 13/09/2022

Thank you Claudine for your stars!

Acheteur Vérifié

Published on 23/08/2022 à 14h33 following a purchase from 08/08/2022

Super fast I recommend

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Response from Kanata Published on 13/09/2022

Thank you Luc for your nice message!

Acheteur Vérifié

Published on 23/08/2022 à 08h23 following a purchase from 22/07/2022

Products well received and within the allotted time.

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Acheteur Vérifié

Published on 20/08/2022 à 14h20 following a purchase from 07/08/2022

Order sent to Polynesia for a gift. Very fast shipping and very careful packaging. Thank you Kanata

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Acheteur Vérifié

Published on 18/08/2022 à 18h33 following a purchase from 24/07/2022

very clear it makes you want

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Response from Kanata Published on 13/09/2022

Lots of good products to enjoy. Good tasting!

Acheteur Vérifié

Published on 16/08/2022 à 15h38 following a purchase from 26/07/2022

Top-notch

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Acheteur Vérifié

Published on 15/08/2022 à 15h57 following a purchase from 03/08/2022

Fast order and delivery.
Good product

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Acheteur Vérifié

Published on 15/08/2022 à 12h37 following a purchase from 30/07/2022

Easy ordering, fair prices, and very fast delivery. Reliable site (several orders already made)

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Acheteur Vérifié

Published on 15/08/2022 à 10h59 following a purchase from 31/07/2022

Very competent

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Acheteur Vérifié

Published on 15/08/2022 à 06h25 following a purchase from 02/08/2022

Nothing to say about the site and the team. I had a small issue with the first delivery. The package was marked as shipped but did not arrive. I called Kanata. A very kind person was able to inform me, the package had been broken on the delivery platform. This nice lady restarted the delivery of the package which arrived well this time. Thank you for the responsiveness, listening, and professionalism of the Kanata team.

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