Customer reviews of Kanata

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2022
Very efficient, excellent and very nice. The + is the available customer service. I would recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2022
Very good products and delivery service, thank you!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2022
I love Kanata because it allows me to introduce my French family and friends to products from home in Quebec.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2022
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2022
Simple ordering process, carefully prepared with fast delivery. Glass products are very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2022
(Very) fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2022
Customer service easily reachable and very responsive. Fast and careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2022
Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2022
Very fast delivery and availability of sought-after products (maple syrup).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2022
Very good products, fast delivery and always a little note from the person who prepared the order and on top of that I received a gift (thank you).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2022
I usually order from Kanata; very good products; however, shipping costs have become exorbitant, over 8 euros for a package of less than 100 grams; it's significantly more than equivalent merchant sites; my order could wait a few days, no urgency; for 4 packets of herbal tea, that's really too expensive; I will look at the competition; the person I spoke to on the phone told me that it was the same shipping rates everywhere, which is entirely false.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2022
For my first order, nothing to complain about. Careful packaging with a little personal note…
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2022
Fast and careful delivery, as always. Wisky spell: a wonder.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2021
Very good product, fast delivery, good team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2022
Package arrived very quickly. Very good idea to replace the plastic protection of the products with paper and cardboard and thank you for the traditional little note left by the preparer inside the package.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2022
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
A bit disappointed with the customer service follow-up, I sent a request via the link on the site to which no one responded. There were only 23 packages in the box offered to our family in France.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2021
nothing to say - perfect - Thank you for your wishes and this lovely little drawing of the moose - receive my sincere ones to the whole team -
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2022
Fast and efficient service! But two products are missing
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2022
Choice of products (maple syrup), site ergonomics, fast delivery, everything is great at Kanata and the experience is pleasant. I am a regular customer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
I sometimes find it hard to remember how to find, for example, blueberry juice...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2021
Very fast and very personalized fresh, pure happiness!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2022
Very fast shipping, perfect package with a nice note
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2022
Well done, pleasant to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2021
Super fast and very well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2021
Lots of beautiful products and fast delivery!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2021
Fast shipping. And careful. With a nice handwritten note. Various products on the site. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2021
Top notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2021
Perfect! Fast delivery and well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2021
Super good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Very nice clear and precise site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2021
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
Good products at a fair price. Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2021
Perfect, good quality products, fast delivery and very well packaged with a nice moose drawing on top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2021
Very good site easy to navigate
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2021
Perfect, I recommend it to everyone. Very well informed during my questions. Very very good product delivered in 2 days.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2021
I can't speak about the products, as they were not consumed because they are gifts, but I can say that the packaging is great, delivery times are very fast, and also a little Merry Christmas handwritten in the box, that touches. I would recommend for myself personally.
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