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Rating: 5 out of 5
Very clear site, the delivery was fast and well protected. And it's very nice to find a little note on the box.
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 3 and 5 stars
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Rating: 5 out of 5
Excellent site, you can easily find the products you are looking for. Good stock.
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Rating: 5 out of 5
Very satisfied with my order delivered well packaged in the best time.
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Rating: 5 out of 5
Very satisfied fast and careful delivery thank you
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Rating: 5 out of 5
Effectiveness kindness it lacks maple fudge
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Rating: 5 out of 5
Very good, fast delivery, careful and attentive. very satisfied!
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Rating: 5 out of 5
Compliant products.
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Rating: 5 out of 5
navigation rather easy and fast delivery.
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Rating: 5 out of 5
Order arrived quickly at home.
We started tasting the maple syrup: a good taste that reminds us of our vacation in Quebec
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We started tasting the maple syrup: a good taste that reminds us of our vacation in Quebec
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Rating: 5 out of 5
Perfect in every way
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Rating: 5 out of 5
I have ordered several times from Kanata. Very satisfied with the products.
Fast delivery. The site is very clear and easy to access
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Fast delivery. The site is very clear and easy to access
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Rating: 5 out of 5
Well-constructed site, fast delivery, good service
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Rating: 5 out of 5
the quality of the products and the kindness and competence of Emilie is very appreciated.
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Rating: 5 out of 5
Great customer service, thank you!
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Rating: 5 out of 5
Perfect order as usual.
Site to recommend without moderation.
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Site to recommend without moderation.
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Rating: 5 out of 5
very good site, serious, well packaged and pleasant (little smiley inside the box)
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Rating: 5 out of 5
Wide range of quality Canadian food products at reasonable prices
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Rating: 5 out of 5
Pleasant site, very careful packaging, fast delivery.
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Rating: 5 out of 5
Always as perfect. Fast, professional, quality products
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Rating: 5 out of 5
Always as good, perfect shipping, I recommend
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Rating: 5 out of 5
Very good service and excellent products! I recommend!
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Rating: 5 out of 5
Products conform to their descriptions and delicious! Fast and careful shipping, I recommend!
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Rating: 3 out of 5
Customer service request but no response..... disappointed
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Response from Kanata
Hello,
Thank you for taking the time to rate your experience and I am sorry that you were disappointed with the handling of your customer service for your order No. 40782 from May 5, as we pride ourselves on responding to all our customers. You can also easily and quickly reach us by phone at 02 97 68 15 27.
Regarding your customer service request, my colleague responded by leaving a message on your voicemail the same day or the day after your email. It seems that you did not receive or listen to this message. On my part, I replied to you on May 19, particularly to explain that the defect of the mug was not one, as they all presented this way. The letters faded in places were worked to give it a vintage look. This is also specified on the product sheet.
I hope we will have the opportunity to prepare another order for you. And if by chance you need to reach us, do not hesitate to contact us by phone. We respond faster.
Have a good weekend,
The KANATA team
Thank you for taking the time to rate your experience and I am sorry that you were disappointed with the handling of your customer service for your order No. 40782 from May 5, as we pride ourselves on responding to all our customers. You can also easily and quickly reach us by phone at 02 97 68 15 27.
Regarding your customer service request, my colleague responded by leaving a message on your voicemail the same day or the day after your email. It seems that you did not receive or listen to this message. On my part, I replied to you on May 19, particularly to explain that the defect of the mug was not one, as they all presented this way. The letters faded in places were worked to give it a vintage look. This is also specified on the product sheet.
I hope we will have the opportunity to prepare another order for you. And if by chance you need to reach us, do not hesitate to contact us by phone. We respond faster.
Have a good weekend,
The KANATA team
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Rating: 5 out of 5
Fast delivery, good variety of products.
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Rating: 5 out of 5
Excellent service, despite a large number of bottles (in cardboard boxes and cardboard protectors, and cans of maple syrup, the package arrived very quickly and in excellent condition inside. Even the metal boxes were wrapped in cardboard, recyclable too!
The little smile is a plus in the box. I used to go through Couleur Quebec, it's the same service, better I could say.
Often going to Quebec before this Covid situation, I find the products from there.
Some products from IGA would however be welcome (baking powder in particular for fans of chocolate-blueberry cookies from Lac Saint Jean)
Thank you for this opening across the Atlantic
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The little smile is a plus in the box. I used to go through Couleur Quebec, it's the same service, better I could say.
Often going to Quebec before this Covid situation, I find the products from there.
Some products from IGA would however be welcome (baking powder in particular for fans of chocolate-blueberry cookies from Lac Saint Jean)
Thank you for this opening across the Atlantic
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Rating: 5 out of 5
Very good explanation, fast shipping, well packaged and quick and efficient chat service
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Rating: 5 out of 5
Fast delivery.
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Rating: 5 out of 5
I am a fan, perfect, to renew.
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Fast, well packaged, purchased products corresponding to our expectations
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Rating: 3 out of 5
Very satisfied with the quality of the product. However, I had tried to contact you before but received no response. Then we had requested home delivery but had to pick it up at a relay quite far from our home (and additionally paying contrary to what was displayed on the site). Best regards
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Rating: 5 out of 5
Pleasant and functional site, varied and nice products.
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Rating: 5 out of 5
Order received within the indicated time and at a relay close to my home
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Rating: 5 out of 5
Excellent products
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Rating: 5 out of 5
very fast delivery
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Rating: 5 out of 5
A site that offers more and more references, I love it.
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Rating: 5 out of 5
perfect
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Rating: 5 out of 5
Always good products
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Rating: 5 out of 5
I have never been disappointed
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Rating: 5 out of 5
Excellent products, fast delivery and always a nice little note on the package! Highly recommended
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