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Rating: 3 out of 5
the speed of shipping, impeccable, but the product quite average !! having lived in Canada, I hoped to find the taste of poutine closer, a bit disappointed.
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
3 star reviews
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Rating: 3 out of 5
Phone - I tried several times to call you at the given numbers, but they hang up immediately, even if we can't talk to someone, with the time difference it would have been nice to be able to leave a message. Bank transfer - the postal address of the company was missing, and the postal address of the credit agricultural. So the agricultural transfer did not go through. I cannot give a rating to a product that I chose for third parties, but that I have not received and examined myself.
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Rating: 3 out of 5
I usually order from Kanata; very good products; however, shipping costs have become exorbitant, over 8 euros for a package of less than 100 grams; it's significantly more than equivalent merchant sites; my order could wait a few days, no urgency; for 4 packets of herbal tea, that's really too expensive; I will look at the competition; the person I spoke to on the phone told me that it was the same shipping rates everywhere, which is entirely false.
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Rating: 3 out of 5
A bit disappointed with the customer service follow-up, I sent a request via the link on the site to which no one responded. There were only 23 packages in the box offered to our family in France.
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Rating: 3 out of 5
Fast and efficient service! But two products are missing
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Rating: 3 out of 5
Nothing to complain about the products, always of quality. However, the new paper packaging of the chocolate-covered cranberries is too fragile. The 2 bags arrived burst and the cranberries were loose among the packaging confetti!
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Rating: 3 out of 5
Today I just give an average because my order went through the cracks I had to call because no news but once taken care of the service was quick
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Response from Kanata
Hello,
Thank you for your order.
The Kanata team apologizes for the wait for your package.
Hoping to serve you on your next order.
Emilie from Kanata
Thank you for your order.
The Kanata team apologizes for the wait for your package.
Hoping to serve you on your next order.
Emilie from Kanata
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Rating: 3 out of 5
1st order. In the package, there were among other things 2 bottles of beer, one of which was open and empty.
It was a birthday gift.
Disappointment on my part
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It was a birthday gift.
Disappointment on my part
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Rating: 3 out of 5
Customer service request but no response..... disappointed
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Response from Kanata
Hello,
Thank you for taking the time to rate your experience and I am sorry that you were disappointed with the handling of your customer service for your order No. 40782 from May 5, as we pride ourselves on responding to all our customers. You can also easily and quickly reach us by phone at 02 97 68 15 27.
Regarding your customer service request, my colleague responded by leaving a message on your voicemail the same day or the day after your email. It seems that you did not receive or listen to this message. On my part, I replied to you on May 19, particularly to explain that the defect of the mug was not one, as they all presented this way. The letters faded in places were worked to give it a vintage look. This is also specified on the product sheet.
I hope we will have the opportunity to prepare another order for you. And if by chance you need to reach us, do not hesitate to contact us by phone. We respond faster.
Have a good weekend,
The KANATA team
Thank you for taking the time to rate your experience and I am sorry that you were disappointed with the handling of your customer service for your order No. 40782 from May 5, as we pride ourselves on responding to all our customers. You can also easily and quickly reach us by phone at 02 97 68 15 27.
Regarding your customer service request, my colleague responded by leaving a message on your voicemail the same day or the day after your email. It seems that you did not receive or listen to this message. On my part, I replied to you on May 19, particularly to explain that the defect of the mug was not one, as they all presented this way. The letters faded in places were worked to give it a vintage look. This is also specified on the product sheet.
I hope we will have the opportunity to prepare another order for you. And if by chance you need to reach us, do not hesitate to contact us by phone. We respond faster.
Have a good weekend,
The KANATA team
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Rating: 3 out of 5
Very satisfied with the quality of the product. However, I had tried to contact you before but received no response. Then we had requested home delivery but had to pick it up at a relay quite far from our home (and additionally paying contrary to what was displayed on the site). Best regards
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Rating: 3 out of 5
It drops a bit
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Rating: 3 out of 5
My order was only processed after a follow-up
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Rating: 3 out of 5
Hello, I find it unfortunate to have had to pay 11 euros in shipping fees for an order of more than 150 euros...
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Rating: 3 out of 5
Impossible to make a direct search, must go through the reception and then refine our search based on the proposed categories
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Rating: 3 out of 5
Interesting products and the one ordered matched the description. Fast delivery. However, no response to my questions (three attempts) sent by email.
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Rating: 3 out of 5
I liked the products offered and the customer experience on the site is appreciated and clear. Everything is simple. However, customer service is non-existent. I encountered a delivery problem that was not due to Kanata but was related. I wrote an email to explain the situation and to know the procedure to follow in such cases. 5 days later, I still have not received a response from them.. fortunately, the delivery problem was resolved differently and I received my order.
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Rating: 3 out of 5
Delivery time not respected, delivery person without a mask (covid-19 lockdown).
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Rating: 3 out of 5
The cakes had lost their filling, all dry it was in crumbs in the box
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Rating: 3 out of 5
I am disappointed because they sent me products that I did not order
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Rating: 3 out of 5
A product arrived expired, nevertheless, the delivery service is excellent and the products are good, and in good condition
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Rating: 3 out of 5
Lack of salt in the cheese and not firm enough. From a pure wool Quebecer
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Rating: 3 out of 5
Unfortunately, when removing the presentation box from the bottle, it is no longer presentable to offer. Moreover, the information on the manufacturing, origins, and tasting method are no longer presented. Furthermore, I am sure there is more cardboard than with the box alone, and by taping the bottom of the bottle, if a glue point remains on the bottom and you place it on a tablecloth, the glue sticks to the tablecloth and it is ruined, even lifting the crystal glasses!!!
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Response from Kanata
Hello,
And thank you for taking the time to give your opinion on this product. If I understood correctly, the bottle inside the cardboard case is no longer presentable, but I do not understand why.
Would it be possible for you to send us photos at [email protected] and to contact us at 02 97 68 15 27? Our team of advisors will surely be able to help you.
Sorry again that you are disappointed, sincerely,
The KANATA team
And thank you for taking the time to give your opinion on this product. If I understood correctly, the bottle inside the cardboard case is no longer presentable, but I do not understand why.
Would it be possible for you to send us photos at [email protected] and to contact us at 02 97 68 15 27? Our team of advisors will surely be able to help you.
Sorry again that you are disappointed, sincerely,
The KANATA team
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Rating: 3 out of 5
The syrup is of course still very good, the shipping is fast, but compared to usual, the packaging was really light. Always a little friendly note inside, but the two jugs were just placed in the box without any additional protection. Perhaps an oversight, fortunately nothing was damaged.
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Response from Kanata
Hello Mr. CASTELLI, We sincerely apologize for this error and the lack of cushioning in your box. Laure and Romain, who prepare the orders, apologize for this exceptional malfunction. They are serious people who pay a lot of attention and affection to their work, but there was a mistake this time. We use recycled and recyclable packaging, which perfectly protects fragile or non-fragile products. Thank you for getting back to us, we always try to improve our packaging and our customers' satisfaction. Best regards, Laure-Anne from Kanata
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Rating: 3 out of 5
Never loyalty bonuses
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Rating: 3 out of 5
Hello, very good products, but very poorly packaged. Very large box poorly suited to the products, they move around inside, for example 2 jars of maple butter, 1 jar of fine sugar as well as maple syrup that crushes the 2 boxes of maple cookies. Not very nice when it's for a gift.
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Rating: 3 out of 5
I thought I was buying maple tea from Canada and not from Bangladesh or Sri Lanka.
I think I got fooled
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I think I got fooled
Response from Kanata
Hello,
Thank you for taking the time to rate this item. Regarding the teas from METROPOLITAN TEA that we import from Toronto in Ontario, it is as specified on our site and on the packaging, black tea from Ceylon. Unfortunately, the climatic conditions in Canada do not allow for the cultivation of this variety of tea. However, they are very high quality: natural essence flavors, real maple syrup, superior quality Ceylon black tea, unbleached bags, a company committed under various environmental and human labels... If you want to taste typically Quebec tea, I invite you to try Labrador tea, which has beneficial properties for health. Looking forward to preparing a new order for you, sincerely, Emilie from Kanata
Thank you for taking the time to rate this item. Regarding the teas from METROPOLITAN TEA that we import from Toronto in Ontario, it is as specified on our site and on the packaging, black tea from Ceylon. Unfortunately, the climatic conditions in Canada do not allow for the cultivation of this variety of tea. However, they are very high quality: natural essence flavors, real maple syrup, superior quality Ceylon black tea, unbleached bags, a company committed under various environmental and human labels... If you want to taste typically Quebec tea, I invite you to try Labrador tea, which has beneficial properties for health. Looking forward to preparing a new order for you, sincerely, Emilie from Kanata
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Rating: 3 out of 5
A bit disappointed with the shipping of this order. Average packaging of beer bottles, one of the bottles was broken when I opened the package.
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Rating: 3 out of 5
Disappointed
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Rating: 3 out of 5
Good site but could allow selecting multiple products at once if using a phone and not a computer.
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Rating: 3 out of 5
Beautiful site and well stocked! Good idea to give us culinary and travel tips. Your site is pleasant.
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Rating: 3 out of 5
Good products, but some out of stock are not mentioned.
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Rating: 3 out of 5
3 boxes of maple syrup were all dented while the box showed no signs of "maltreatment". These boxes were meant to be given to friends and I am disappointed.
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Response from Kanata
Hello,
We have just discovered your disappointment on the AVIS VERIFIE site while you did not reach out to our customer service by phone or email. We understand that you may be disappointed, but it's a shame you didn't contact us directly.
If you had sent us photos as specified in our terms and conditions, we could have reshipped the rods because if they were damaged it is due to transport. We never put a 'dented' product in our packages and we take care to secure the products well in the boxes. Unfortunately, sometimes that is not enough! We could have made a damage claim with the carrier within 3 days following the delivery, but we are now out of time.
If you have the possibility to send us photos of the rods if they are still in your possession, we can try to obtain compensation from the carrier's customer service. Do not hesitate to contact us directly at [email protected].
We remain at your disposal, sincerely,
The KANATA team
We have just discovered your disappointment on the AVIS VERIFIE site while you did not reach out to our customer service by phone or email. We understand that you may be disappointed, but it's a shame you didn't contact us directly.
If you had sent us photos as specified in our terms and conditions, we could have reshipped the rods because if they were damaged it is due to transport. We never put a 'dented' product in our packages and we take care to secure the products well in the boxes. Unfortunately, sometimes that is not enough! We could have made a damage claim with the carrier within 3 days following the delivery, but we are now out of time.
If you have the possibility to send us photos of the rods if they are still in your possession, we can try to obtain compensation from the carrier's customer service. Do not hesitate to contact us directly at [email protected].
We remain at your disposal, sincerely,
The KANATA team
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Rating: 3 out of 5
I received the last 6 bottles of organic syrup. I had ordered 7. I would have preferred you to contact me to let me know before you shipped my order, I would have chosen another syrup to complete.
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Rating: 3 out of 5
interesting local products but relatively high prices.
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Rating: 3 out of 5
Deceptive visual for inattentive people on the snow cider 50ml not 500ml disappointment!!!
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Rating: 3 out of 5
Innovative site, interesting but too bad that a bottle arrived with juice leaking.
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Rating: 3 out of 5
The cookies are excellent and meet my expectations. However, despite the packaging of the cookie packs (bubble wrap + paper), there were broken cookies in each pack and even more in the top one. I think this is a problem likely related to transport? For the rest, nothing to complain about, the package arrived quickly (less than 48 hours).
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Rating: 3 out of 5
Had to follow up with the site to get my order, one of my emails ended up in spam, a week of waiting. Package finally retrieved well packaged and without any omissions.
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Rating: 3 out of 5
Passable
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Rating: 3 out of 5
A bit disappointed with the container, which I find diminishes
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