English 
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Rating: 3 out of 5
I love this herbal tea but the shipping costs are a real deterrent to purchase, especially for small orders.
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
3 star reviews
Reset filtersA
Rating: 3 out of 5
GOOD
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A
Rating: 3 out of 5
The navigation and design are correct and functional.
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A
Rating: 3 out of 5
The quality of the products as well as the delivery time are very good, error on the content of my order, which is more annoying.
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Response from Kanata
Hello Julien,
Thank you for your message and your feedback.
Unless we are mistaken, you did not contact us to inform us of the possible delivery error. We could have obviously arranged for an exchange and a reshipment of the correct product.
We are sorry for any inconvenience caused and remain at your disposal for any questions/comments.
Have a great day,
Kanata
Thank you for your message and your feedback.
Unless we are mistaken, you did not contact us to inform us of the possible delivery error. We could have obviously arranged for an exchange and a reshipment of the correct product.
We are sorry for any inconvenience caused and remain at your disposal for any questions/comments.
Have a great day,
Kanata
A
Rating: 3 out of 5
Nothing to report on your site, your products that we already know are of very good quality.
However, your Valentine's discount is absolutely ridiculous on our
order ):
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However, your Valentine's discount is absolutely ridiculous on our
order ):
A
Rating: 3 out of 5
the site is good but lacks clarity on the different products
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Response from Kanata
Hello,
Thank you for your review and your comment.
In order to improve, could you please tell us more about the type of information or ergonomics you would like to gain clarity?
Have a nice day,
Kanata
Thank you for your review and your comment.
In order to improve, could you please tell us more about the type of information or ergonomics you would like to gain clarity?
Have a nice day,
Kanata
A
Rating: 3 out of 5
Shipping costs a bit high, otherwise fast shipping and well-packaged
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A
Rating: 3 out of 5
too bad about the bugs on the site like using loyalty points for €40, stock errors with every order there is no longer a product, also for the beers on promotion that I received with a DLUO date of 12/2017 no information on your site, they are less good because less fizzy and no response to my emails
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Response from Kanata
Hello Thierry,
Thank you for your message and for your loyalty.
We are sincerely sorry to learn that you had a bug in the loyalty point system. It works daily for dozens of customers. We will therefore investigate your technical issue further.
Regarding the promotional beers, we informed you by email of the short DLUO. It should be noted that the DLUO system in Canada is different from that practiced in France, particularly for beers where many Quebec breweries indicate DLUOs of 3-6 months, up to 12 months... when DLUOs in France are 1 year and more. This is therefore a marketing choice of Quebec breweries, to highlight the freshness of the products, but which does not correspond at all to a physical reality: Quebec hops are often the same as those used in Europe.
Finally, regarding the responses to your emails, we are again sorry to learn your feeling that we did not provide any responses. Did you receive our emails?
We sent you a message on 18/12, two on 20/12, and one last on 22/12.
Remaining at your disposal,
We wish you, in the meantime, an excellent day.
Best regards,
The Kanata team
Thank you for your message and for your loyalty.
We are sincerely sorry to learn that you had a bug in the loyalty point system. It works daily for dozens of customers. We will therefore investigate your technical issue further.
Regarding the promotional beers, we informed you by email of the short DLUO. It should be noted that the DLUO system in Canada is different from that practiced in France, particularly for beers where many Quebec breweries indicate DLUOs of 3-6 months, up to 12 months... when DLUOs in France are 1 year and more. This is therefore a marketing choice of Quebec breweries, to highlight the freshness of the products, but which does not correspond at all to a physical reality: Quebec hops are often the same as those used in Europe.
Finally, regarding the responses to your emails, we are again sorry to learn your feeling that we did not provide any responses. Did you receive our emails?
We sent you a message on 18/12, two on 20/12, and one last on 22/12.
Remaining at your disposal,
We wish you, in the meantime, an excellent day.
Best regards,
The Kanata team
A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
I had the unpleasant surprise of not finding the gift package that was charged to me 1 €. Did something escape me?
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Response from Kanata
Hello,
Thank you for your message.
The gift wrapping is charged 5.00€ on the site and is visible here: https://www.kanata.fr/composez-votre-panier-gourmand/1183-emballage-cadeau-papier-cadeau.html
What you purchased for 1.00€ is the gift card where you can write a message on a thematic card.
Remaining at your disposal for any questions or comments,
Best regards,
The Kanata team
Thank you for your message.
The gift wrapping is charged 5.00€ on the site and is visible here: https://www.kanata.fr/composez-votre-panier-gourmand/1183-emballage-cadeau-papier-cadeau.html
What you purchased for 1.00€ is the gift card where you can write a message on a thematic card.
Remaining at your disposal for any questions or comments,
Best regards,
The Kanata team
A
Rating: 3 out of 5
Fast delivery to the relay point. Good quality products.
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A
Rating: 3 out of 5
This site could be very good if it weren't for all these out-of-stock references or 'restocked in July' but we don't have the year ... and cherry on the cake out-of-stock products after placing the order which leads to wasting time managing replacements or refunds. Too bad for a site that wants to be the European hub .....
However, the staff is very pleasant and efficient. Thank you to them
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However, the staff is very pleasant and efficient. Thank you to them
Response from Kanata
Hello Mr. RULLIER,
Thank you for your feedback.
Indeed, we work with microbreweries (and sometimes even nano-breweries!) that have the particularity (and interest) of offering seasonal brews and not necessarily continuous products throughout the year, as one could do with a classic lager. This then leads to potential stockouts, as we always want to offer the freshest beers possible.
We are nevertheless aware that this can be an inconvenience for some enthusiasts who would like to find these products all year round.
Also, in the same way, we favor products from artisan producers because they are more qualitative, more original, and authentic. The underlying difficulty lies again in the availability of products. A small producer may sometimes have stockouts, which an industrial producer may not have... but we prefer this risk, which does happen quite rarely (but it does happen!) to less qualitative and less interesting products in terms of taste.
Once again, we apologize for the inconvenience caused and hope to see you soon in our aisles.
Have a very nice day,
The Kanata team.
Thank you for your feedback.
Indeed, we work with microbreweries (and sometimes even nano-breweries!) that have the particularity (and interest) of offering seasonal brews and not necessarily continuous products throughout the year, as one could do with a classic lager. This then leads to potential stockouts, as we always want to offer the freshest beers possible.
We are nevertheless aware that this can be an inconvenience for some enthusiasts who would like to find these products all year round.
Also, in the same way, we favor products from artisan producers because they are more qualitative, more original, and authentic. The underlying difficulty lies again in the availability of products. A small producer may sometimes have stockouts, which an industrial producer may not have... but we prefer this risk, which does happen quite rarely (but it does happen!) to less qualitative and less interesting products in terms of taste.
Once again, we apologize for the inconvenience caused and hope to see you soon in our aisles.
Have a very nice day,
The Kanata team.
A
Rating: 3 out of 5
an item forgotten
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Response from Kanata
Hello Mr. WYSOCKI,
Thank you for your comment and once again, our apologies for the preparation error.
We will take special care with your future orders to ensure that everything is perfect, as with the previous ones.
Have a very nice day, from the whole team.
Thank you for your comment and once again, our apologies for the preparation error.
We will take special care with your future orders to ensure that everything is perfect, as with the previous ones.
Have a very nice day, from the whole team.
A
Rating: 3 out of 5
The order went very well as did the reception. The only negative point is the delivery price which is extremely expensive. Otherwise, my shopping experience went very well.
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Response from Kanata
Hello Célia. Thank you for your message and your feedback. The shipping costs offered on the site start from €5.90 including VAT and are free for any order over €100 including VAT. However, it is true that you ordered a product for €6.90 and therefore, in this case, a delivery at €5.90 including VAT may seem proportionally significant. However, we cannot offer cheaper shipping rates as we also have minimum costs with Chronopost and Colissimo - regardless of the weight or price of the order. Hoping for your understanding. Have a very good day.
A
Rating: 3 out of 5
too bad about the stock error
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Response from Kanata
Hello Thierry, Thank you for your review and glad that the Glutenberg beers pleased you so much! :) Sorry again for the stock error and hoping that our quick contact to inform you allowed you not to regret too much the missing pack of American Pale Ale. Have a great day, The Kanata team