Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Thank you Laurence. Do not hesitate to specify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐. Have a great holiday season.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2023
Perfect package in accordance with the order
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Response from Kanata
Thank you Didier. Do not hesitate to clarify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐ Have a great holiday season
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
compliant products
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Response from Kanata
Thank you Jf F. Don't hesitate to specify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐. Have a great holiday season.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2023
Order and delivery were fast. Just need to put it under the tree!!
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Response from Kanata
Thank you Marie Josèphe. Enjoy your order under the tree!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2023
Nothing to report!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2023
Good for escaping to Canada
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2023
Okay for the delivery and the product.
But don't give the impression on the site that delivery is free if the order amount goes beyond €100
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2023
Excellent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2023
fast delivery - extremely well packaged products (especially the bottles)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2023
Nice choice of products, quite reasonable prices, simple ordering process. However, gift wrapping requested and it was just a brown paper bag. But for everything else, great experience, I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2023
Easy to use site and rather cheerful
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2023
The teas and herbal teas are delicious. The spread is denser than I expected - it's not quite the same texture as what I used to buy when I was in Canada.
Otherwise excellent products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2023
Delivery on time with the corresponding products!
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Response from Kanata
Thank you for your feedback Patrice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2023
I learned after paying that the site was on vacation for 20 days and that I would only be delivered upon their return from vacation. Too bad.
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Response from Kanata
Hello, We have received your message. We were open all summer, so all orders have been shipped. I see on the tracking of your order that you have already picked up your order. I remain at your disposal and do not hesitate to contact us for easier communication.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2023
Good, clear and intuitive for the site
The bottles (cork cap) leaked in the individual cardboard packaging of each bottle (3).. All 3 had leaked and slightly stained the cardboard... Too bad if for gifting (my case for 1 of the bottles)
A bit of wax would ensure the seal! Too bad not to have thought of that.
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Response from Kanata
Hello, Thank you for your feedback. Indeed, we have also noticed a slight discoloration on this product. Before shipping, we sort the bottles, but this discoloration can occur during transport. We have contacted the producer to notify them of this issue and we are looking for a solution for this batch of product. Please feel free to contact us if needed ([email protected]) Wishing you a good day, Emilie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2023
Good visibility
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Response from Kanata
Thank you Gérard
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2023
No delay in the delivery which is very careful - Thank you
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Response from Kanata
Thank you for your message Sylvie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2023
Rather satisfied but I found it a bit expensive the tea and the herbal tea
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2023
First package broken by the post. I had a bit of trouble contacting customer service but they sent me a new package that arrived safely.
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Response from Kanata
Thank you for your feedback Delphine. Our customer service is doing everything possible to solve your problems. Do not hesitate to contact us at 02.97.68.15.27 or by email [email protected]
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2023
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2023
No news of the delivery following your order, we had to call back! The problem was resolved quickly. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2023
Ease of ordering. Good choice of products.
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Response from Kanata
Thank you for your feedback Didier
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2023
Clear site, fast delivery, quality product
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Response from Kanata
Thank you Stéphane Don't hesitate to contact us if you need advice or information about certain products Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2023
Very satisfied
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Response from Kanata
Thank you Dominique Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2023
Easy navigation, salespeople quick to intervene to provide help. Nice shipping boxes
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Response from Kanata
Thank you for your message Gregory We try our best to support you and advise you to taste many Canadian delicacies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
The site is clear and quite well done, and the beers from the Unibroux brewery are Excellent... , thank you for the speed of delivery, see you soon...
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Response from Kanata
Thank you for your message Francis Many Canadian beers and Canadian spirits in France
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
a little note or a small accompanying card with usage recommendations for my product (Labrador tea) would be welcome
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
Extremely user-friendly site - Great ease of ordering. One downside (4 stars instead of 5): impossible to draw attention to the expiration date of the ordered products, given the quantity purchased.
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Response from Kanata
Thank you for your feedback Marie. For any information, do not hesitate to contact us by email [email protected] or by phone 02.20.02.23.55. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2022
Very satisfied with the speed of delivery, well packaged in an insulated bag and fresh product. Too bad it has to be eaten within 3 days and the only downside is that for gifting it is preferable not to include the invoice in the package.
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Response from Kanata
Thank you for your feedback Audrey I understand, as indicated on the product sheet, the Shouik-shouik cheese is frozen at the start of our workshop and is to be consumed within 3/4 days following shipment (consumption date indicated on the packaging). Happy New Year and Best Wishes 2023!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2022
I wanted to order another pac, tigidou, but every time I clicked on it, it wouldn't open. It was only 2 days later that it was noted 'available soon'
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2022
Navigation on the site: easy. The packaging was probably a bit tight because the bottle was broken. Customer service very good. For the rest, it was a gift, so I hope it will be appreciated.
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Response from Kanata
Thank you for your feedback Yvonne Best Wishes 2023!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2022
Satisfied with the order overall. 1 bottle was unwrapped at the cork and a few drops leaked. The bottle was not damaged. I still recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2022
I would have liked to know that the people to whom I was giving the gift did not receive a coupon to pick up the package. I understood quite late that I had to send them my confirmation by email.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2022
satisfied it was a gift from a Quebecer to a Frenchman
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Response from Kanata
Thank you for your feedback Bruno. Indeed, we are the bridge between Canada and France! Happy New Year and Best Wishes 2023!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2022
Very satisfied with the products received.
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Response from Kanata
Glad you like it Quentin. Don't hesitate to contact us by phone or email to maximize your experience Emilie from KANATA Best Wishes 2023!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
It's a gift we haven't tasted yet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2022
The products are good. But I had a problem tracking my package for 5 days.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2022
It's perfect, fast delivery. Products well packaged. Plus a little kind note was put on the box by the person who took care of my order. Nothing to complain about. The products are good (beers etc...).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
Too bad the gift is 1 beer I ordered 2 packages to give as a gift to my family and no one drinks alcohol. It would be wise to provide a gift that could satisfy the majority like a souvenir (a magnet, a pin, a postcard...) this would avoid disappointments....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2022
Very good products, very fast delivery, an excellent site. Prices a bit high though.
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