Kanata consistently delivers excellent products with careful, secure packaging and fast delivery, often arriving on time and in pristine condition. The shopping experience is smooth, with easy site navigation, reliable handling of orders, and thoughtful touches like personalized notes and small gifts in packages. Customers praise the quality and variety of Canadian-made items, reliable service, and prompt, friendly support. Overall, the store earns strong satisfaction and high recommendations from buyers.
customer for several years, always satisfied with the quality of the products and services again this time although this time, despite correct packaging, the 4 cans of maple syrup were dented! while being perfectly 'usable' I assure you.
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Response from Kanata
Good evening,
First of all, I would like to apologize for the problem encountered and thank you for your understanding.
I am sorry to learn that the cans were damaged during transport. I can guarantee you that they were not shipped to you in that condition.
We check each can before shipping, we pack them individually and secure them in the package. Unfortunately, we are not immune to a fall during transport, which if it does not damage the box can dent cans, crumble cakes, ....
We have also reported the information to our maple syrup producer regarding a change in the quality of the cans.
It's a shame you couldn't report it upon opening at the pickup point (as specified on the box), we could have made a CHONO customer service request and compensated you or exchanged the cans in the case of a gift.
I hope we will have the chance to make it up to you on a future order.
Again, our apologies,
Sincerely,
The KANATA team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Good products (amber maple syrup) although expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
generally correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2020
Delivery delay of a day and a half
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2020
very well done and simple
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Very good I recommend this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2020
fast delivery and package in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2020
Beautiful site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2020
Too early to give my opinion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2020
Fairly easy to navigate, and order from.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
Not always easy to find my way around, but the choice and quality are there.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2020
Quite satisfied with my order. As a Quebecer in France, it had been ages since I had eaten poutine! Fast delivery, nothing to say about the condition of the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2020
Very serious, order received quickly, very good product, and a nice little note on the box, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2020
This is my 2nd order and it's still just as good, fast delivery (despite Covid) nothing to complain about, keep it up!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
Pleasant site to look at
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
Very good wide choice and optimal delivery! Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
Nice site, delivery was supposed to be one day then delivery notice 48h later at the relay point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
bug
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2020
Order and delivery OK and within a very reasonable timeframe given the current conditions. A very nice note upon opening the packages.
Only small problem: a number of dented cans, but fortunately not leaking, and this despite impeccable packaging, which means they were already dented before shipping.
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Response from Kanata
Hello,
and thank you for your feedback on your order.
We are truly sorry that you received dented maple syrup cans. As you mentioned, we place great importance on our customers' packages, especially by taking the time to properly protect the various items. That is why we would not waste all this care by shipping dented cans in our packages.
Unfortunately, with the current flow of packages in the various transport companies, packages are sometimes thrown or piled under heavier packages. Without causing damage to the outside, the products bump against each other inside. And yet we are generous with padding and we use double-walled cartons.
Please feel free to send us photos by email at [email protected]. We will file a complaint with the carrier and we will offer you a compensation solution.
We renew our apologies and wish you a good upcoming weekend!
Best regards,
Angélique from KANATA
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
Emails at every step .. even two ..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
I had a bit of trouble finalizing my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2020
Just a small problem with the cranberries which were a bit dry.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2020
Correct, quite easy to find the desired products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2020
I thought that sheets were supposed to accompany the products as well as a recipe for this Canadian specialty.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Fast delivery, well-packaged products and quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2020
Dear Sir or Madam,
First of all, thank you for your service.
I really appreciated this mead from you. Quebec and more broadly Canada are territories I would like to visit one day.
I rated your service and your product with 4 stars because it truly deserves a greatly favorable review.
5 stars might have been more satisfying for you.
But you know I wouldn't want to mislead you.
A big thank you again and congratulations.
Hats off.
Sincerely.
Daniel
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Said very clearly, well classified
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2019
Everything went very well during this order of poutine, beer, and maple syrup. Easy to choose, impeccable delivery, and 'ben correc' products! Too bad the maple butter was out of stock, otherwise I would have taken a pallet! :-)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2019
Very satisfied with the quality of the products, especially the maple syrup. The site is pleasant and easy to use even though I couldn't read the customer reviews by product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2019
Good for the speed and tracking of the order.
For the products, not tasted yet; but I have no worries, I know the products from maple and generally it's always good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2019
always satisfied - very good packaging - deadline respected - I recommend these very good quality items -
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2019
I have already ordered from this site and I appreciate their products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2019
no particular problem and perfect packaging, bottles very well protected, well done.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2019
pleasant site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2019
Well.
A lot of emails regarding the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2019
Clear and easy navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2019
Very good product I recommend, fast delivery, I will reorder from them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2019
The delivery was longer than announced...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2019
Everything was correct
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