English 
Français 
S
Rating: 1 out of 5
Very very disappointed
Translated reviews
Customer reviews of Kdo Jouets
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 296 published reviews
Reviews 1, 2 and 3 stars
Reset filtersV
Rating: 1 out of 5
Very disappointed with my last order as I never received it and impossible to reach customer service either by email or by phone.
Translated reviews
D
Rating: 1 out of 5
I still haven't received my order... it's July 7th, I ordered on June 24th! It was also a gift for my daughter's teacher... How to say it, it's really missed... When at first it was clearly indicated that I would receive it before July 4th... I even wonder if I will really receive anything.... But anyway, it will be too late....
Translated reviews
S
Rating: 1 out of 5
2nd order placed and the delivery deadline has not been met, to this day I have not received my order. Best regards.
Translated reviews
A
Rating: 3 out of 5
Very good, but I had asked for customization and it arrived without...
Translated reviews
H
Rating: 3 out of 5
I bought this cuddly toy to replace my grandson's lost comforter. Unfortunately, I received the package today. The plush is identical. And it's really very good quality. My grandson loves it. But I'm very disappointed with the delivery times, especially as I had chosen express delivery for 17 euros! It's a real shame that customer service didn't accept to make a commercial gesture for this delay. A discount on a future order would have been the best thing. 😞😞
Translated reviews
L
Rating: 1 out of 5
Customization on the surfboard on the vehicle and not on the vehicle itself and in large font so very disappointed!
Translated reviews
V
Rating: 3 out of 5
It's not personalized as requested. There is an impact, the paint has jumped. It's small but it shows.
Translated reviews
B
Rating: 2 out of 5
After 8 days, I still haven't received my order, and I don't have an estimated delivery date, so it's hard to put more than 2 stars on it. And I can't give an opinion on the plushies either, without having seen and touched them.
Translated reviews
H
Rating: 2 out of 5
Fast shipping but wrong product delivered.
Translated reviews
N
Rating: 3 out of 5
Personalization on a label not great
Translated reviews
J
Rating: 1 out of 5
I've only received half of my order, and I've paid the price for 2 items. I'm waiting to hear from the company, but it's taking a while.
Translated reviews
I
Rating: 1 out of 5
I still haven't received my parcel!!! Delay not respected
Translated reviews
H
Rating: 3 out of 5
I ordered a chiffon doll personalized with my granddaughter's first name. I was a little disappointed because I thought that her first name would be embroidered on the doll and not glued on a plastic clip sewn onto the doll. Sincerely
Translated reviews
A
Rating: 3 out of 5
Fine
Translated reviews
S
Rating: 3 out of 5
I'm disappointed because I made an order for a personalized doll and I receive a simple doll with no first name, for the quality frankly it's expensive, and the plush stork is too small compared to the photo.
Translated reviews
T
Rating: 3 out of 5
Order conforms, shipped quickly However, delivery not at all to the right mondial relay point, 1h round trip on foot instead of 5min.
Translated reviews
E
Rating: 2 out of 5
Despite my order I still have not received the package for 1 month.
Translated reviews
B
Rating: 3 out of 5
I am not disappointed by my purchase but by its personalization which consists in putting a sticker.
Translated reviews
U
Rating: 1 out of 5
Fast delivery, very poor quality item. The origin of manufacture in China was not specified before the purchase.
Translated reviews
F
Rating: 3 out of 5
Error of size in the articles delivered compared to the order On the other hand beautiful quality of the product Too bad that the orders are not seriously prepared and consequently errors in the delivery harmful for the customer
Translated reviews
Response from Kdo Jouets
Hello, Frédérique.
You have indeed suffered an error in the preparation of your order. We have sent you back the right size as soon as possible and offered you a pair of slippers.
Please accept our sincere apologies.
The KDO-JOUETS team
You have indeed suffered an error in the preparation of your order. We have sent you back the right size as soon as possible and offered you a pair of slippers.
Please accept our sincere apologies.
The KDO-JOUETS team
M
Rating: 3 out of 5
Too bad, the ties to hang the stuffed animals broke
Translated reviews
S
Rating: 2 out of 5
Order received damaged mail send waiting for a response
Translated reviews
M
Rating: 3 out of 5
The word did not appear
Translated reviews
F
Rating: 3 out of 5
Error on the order received. Waiting for the right size package.
Translated reviews
P
Rating: 3 out of 5
I think it's a shame that there are so many costs. I'm practically doubling my purchase. On the other hand, everything is perfect for my customizable order. Sincerely Patricia
Translated reviews
F
Rating: 1 out of 5
I am disappointed, I ordered 2 pairs of ski boots and one of the pairs is not in the size I ordered, i.e. 33-36 instead of 37-40.
Translated reviews
Response from Kdo Jouets
Hello,
Indeed, you have suffered an error on our part in the size of slippers ordered. However, our team offered you the right size in express, you refused. We have therefore refunded the pair of shoes received in the wrong size.
Please accept our sincere apologies for this error.
Sincerely yours.
Indeed, you have suffered an error on our part in the size of slippers ordered. However, our team offered you the right size in express, you refused. We have therefore refunded the pair of shoes received in the wrong size.
Please accept our sincere apologies for this error.
Sincerely yours.
C
Rating: 3 out of 5
order conforms but I thought the product was of better quality, I am disappointed at this level
Translated reviews
P
Rating: 3 out of 5
Good ease of ordering on the site, fast delivery. I'm not sure how much I'm going to pay for this, but I'm sure I'll be able to pay for it in the future.
Translated reviews
M
Rating: 2 out of 5
I made a purchase that was shipped on Wednesday, April 28 and chose the 48 hour delivery. Today, Monday, May 3, the package is still not in the post office. Very disappointed for my son who is waiting impatiently.
Translated reviews
Response from Kdo Jouets
Hello, we read your comment. It is indeed not normal that your package is not delivered. Please check the tracking of your package or contact us by phone so that a member of our team can solve this problem as soon as possible. Sincerely
R
Rating: 2 out of 5
Item delivered several days late... Very unpleasant communication with the after sales service.
Translated reviews
Response from Kdo Jouets
Hello, Indeed your order was shipped with delay because one of your ordered article was out of stock (Ref 32709) as indicated on the article card, the shipping date was mentioned. Concerning the exchanges, no telephone exchanges are recorded in our database, only an e-mail from you to which we took care to answer as soon as possible. Please accept our most sincere greetings. The KDO-JOUETS.COM team
P
Rating: 3 out of 5
Fast delivery. Original products. The mug is a bit damaged on the handle. Paint on 1mm burst. No time to change. Offered like this. It's a shame.
Translated reviews
S
Rating: 1 out of 5
Broken object
Translated reviews
A
Rating: 3 out of 5
Deadlines met, good order processing
Translated reviews
A
Rating: 3 out of 5
Hello, I ordered 2 mugs with the effigy of Alsace, on one of the mugs we could put the first name, I specified it, but it was not done! I am very very disappointed!
Translated reviews
Response from Kdo Jouets
Hello, We received your notice. It was an oversight on our part. Please let us know the first names you would like on the mugs so that we can make the necessary arrangements. Please accept our sincere apologies for this inconvenience. Sincerely
A
Rating: 1 out of 5
Dear Madam, Dear Sir, The 6 were distorted. I am extremely disappointed... I had already ordered some long-legged sheep and wanted to repeat the experience for gifts. What a surprise when I saw that the 6 were deformed! I would like to ask you for a refund, they are in a terrible state, their heads do not look at all like the ones I ordered before and are not at all faithful to the picture. Can I get a refund or other Sheep that look like the picture please? I will gladly send you pictures if you want proof. They are awful. I can't offer them. Thank you very much for your reply.
Translated reviews
Response from Kdo Jouets
Hello, We will refund your order. The long legged sheep plushies are normally identical to the pictures and we have NEVER had any complaints about this item.
A
Rating: 3 out of 5
Order shipped on time
Translated reviews
A
Rating: 2 out of 5
I am not very happy because a pen that I received did not even write, it did not have the inside part with the ink and no tip of the pen. I wanted to send you an email but in the end I didn't do anything because I think it would have been complicated and all that for a pen. But since you want to know, I'll tell you and next time I'll check them before sending them
Translated reviews
A
Rating: 3 out of 5
Very large selection, reasonable prices. But not respecting the delivery time (order received in 5 days having paid a higher delivery rate to receive it in 48h).
Translated reviews
A
Rating: 3 out of 5
Shipping costs too expensive
Translated reviews
Account suspended
This trust certificate is no longer available.