Kiwi Saint Tropez delivers fast and reliable service with clear delivery timelines and smooth exchanges, supported by responsive customer service and easy-to-use procedures. Customers praise the quality and fit of swimsuits and beachwear, noting detailed compliments on fabric, design, and comfort, along with the practicality of easy ordering and quick shipping. The store earns praise for consistent product conformity to descriptions, attractive pricing for quality items, and efficient handling of orders and returns, creating a reassuring shopping experience. Overall, customers highlight repeat purchases, timely delivery, and positive interactions that reinforce trust in the brand.
Non ricevo l'etichetta di reso chiesta 10 giorni fa
Response from Kiwi Saint Tropez
Buongiorno signora,
Non appena ci ha segnalato il problema, abbiamo contattato la società che gestisce i nostri resi.
Infatti, poiché il bug non è ancora stato risolto, abbiamo chiesto loro di rimborsarle le spese di spedizione.
Provvederemo al reso senza passare attraverso di loro.
Cordiali saluti,
N
Nathalie P.
Rating: 1 out of 5
following a purchase from 29/06/2026
It is outrageous to have to bear shipping costs and even more. In short, on an order of 49 euros, I lose a total of 13 €. If I could have put zero, I would have done it.
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Response from Kiwi Saint Tropez
Hello Mrs. Penning,
Shipping costs to Belgium are free for orders over 70 euros.
As stated in our general sales conditions, return costs are the responsibility of the customer.
We are sorry that you did not see this information before placing your order.
Have a nice day.
Best regards,
the customer service.
C
Caroline T.
Rating: 1 out of 5
following a purchase from 13/06/2026
Given the prices of swim shorts, it's incomprehensible that you still have to pay so much for a return. On the other hand, the swim shorts were shiny, which I didn't find nice at all.
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Response from Kiwi Saint Tropez
Hello Mrs. Tytgadt,
Thank you for your message.
We are sorry that the swim shorts do not suit you. Indeed, our returns are chargeable.
We have a few stores in Belgium.
Have a nice day.
Best regards,
Customer service
M
Marlise S.
Rating: 1 out of 5
following a purchase from 03/06/2026
I regret to say that my opinion is negative: I had ordered two swimsuits: the first in size 3 and the size 4 for the second. You sent both swimsuits in size 3 and the first one fits me but the second one is too small for me! I tried to do what was necessary to return it but it turned out too complicated and I therefore gave up! Furthermore, Swiss Post sent me a customs bill of 25 francs!!! This import was not announced to me at the time of the order. There you go, I regret it, I knew your items because I had bought them in Cogolin at your store and I thought I could still enjoy your items that I have always appreciated for their good quality. But I will never make an online purchase again... too bad because I probably won't have the chance to come to your stores in France. Best regards. Marlise
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Response from Kiwi Saint Tropez
Hello Mrs. Suter,
We acknowledge receipt of your message.
We have just sent you an email with a return label for the swimsuit sent in size 3 instead of size 4.
Orders outside the EU are billed excluding tax (you did not pay our 20% VAT) but customs fees apply. Please find attached what is stated on our site
"1.2 – For any order outside metropolitan France, you are considered the importer of the products. Customs duties, local taxes or additional fees may be required according to the regulations of your country. These fees do not depend on KIWI and remain your responsibility. We advise you to inquire with your local authorities before ordering."
We hope we have answered your request.
Best regards,
A
Aurelien R.
Rating: 1 out of 5
following a purchase from 14/05/2026
I bought a beach towel. It seemed to me that the pricing policy was set given the quality of the products and a few days later I found the same product at half price online. I got scammed.
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Response from Kiwi Saint Tropez
Hello Mr. Royer,
We celebrated Kiwi's birthday for 4 days like last year. The items were at -30%. On which site did you see a promotion at -50%?
If the item has not been used or washed, you can return it to us. You will be refunded.
We hope we have answered your request.
Best regards,
Customer service.
E
Emilie P.
Rating: 1 out of 5
following a purchase from 29/05/2026
I still haven't received the 2 Emilie Potter swimsuits. I am unhappy. No progress on the delivery link. I wish to be refunded if I am not delivered 06 09 16 39 75
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Response from Kiwi Saint Tropez
Hello Mrs. Potter,
We opened an investigation with the Colissimo customer service on the day you contacted us regarding the delivery of your package (on 9/6). We followed up on 10/6 at 8:32 AM, on 11/6 at 2:11 PM, on 12/6 at 10:47 AM, on 15/6 at 11:33 AM, and today at 12:29 PM. The package has not yet been located. We offered you a refund during our phone conversation this morning. You replied that you preferred to receive the package. Another shipment is not possible as we no longer have these items in stock.
Have you changed your mind and would you like the refund?
Thank you for keeping us informed. Best regards,
V
valerie G.
Rating: 1 out of 5
following a purchase from 18/10/2025
Shipping costs at purchase and shipping costs for return!!! So increased purchase cost Very uncommercial approach.
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Response from Kiwi Saint Tropez
Hello Mrs. Gaignard,
Shipping costs are free from a certain order amount.
As stated in our general sales conditions, return costs are free in France for exchanges or gift vouchers.
We hope we have answered your request.
Have a nice day.
Best regards,
Customer service
L
LUCIANA C.
Rating: 1 out of 5
following a purchase from 17/03/2025
Ottima borsa ....buona fattura!
Response from Kiwi Saint Tropez
Buongiorno,
grazie per il suo messaggio.
Siamo lieti che la borsa sia di suo gradimento.
Le auguriamo una buona giornata,
Cordiali saluti,
Il servizio clienti
S
Séverine W.
Rating: 1 out of 5
following a purchase from 13/08/2025
Way too expensive for mediocre quality
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Response from Kiwi Saint Tropez
Hello Mrs. Wollbrett,
We have just received the message regarding the problem with the swimsuit.
We are sorry for what happened.
When a customer contacts us, we always find a replacement or refund solution.
Sometimes we just ask for a photo, sometimes we send a label for the return of the item.
Just send the request to [email protected]
Best regards,
L
Leslie L.
Rating: 1 out of 5
following a purchase from 04/02/2026
I ordered two identical small pouches for two little sisters for their birthday, I received two different pouches, nothing to do very disappointed
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Response from Kiwi Saint Tropez
Hello,
We have checked your order and it is a black bag ordered in a single copy. Perhaps you are referring to another order?
If there was an error in your package, please do not hesitate to contact us by email at [email protected] so that we can send you the correct item.
C
Claus Holm L.
Rating: 1 out of 5
following a purchase from 04/02/2026
No I’m not satisfied because I didn’t receive my parcel yet, even if it says on the tracking number that my parcel is delivered, but it was not delivered to me or to any of my neighbours. Sadly you are using German DPD as logistic and by them the parcels get often delivered in the wrong addresses or don’t delivered at all. Most of their delivery drivers don’t read. And don’t speak German / English so they just don’t care …
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Response from Kiwi Saint Tropez
Hello,
We understand your frustration and sincerely apologize. Following our exchanges on WhatsApp, we have been able to open an investigation with the carrier to locate your parcel. We will do our best to resolve this issue as quickly as possible.
M
Michael T.
Rating: 1 out of 5
I still have not received my order, many weeks after placing it.
Response from Kiwi Saint Tropez
Hello, you asked us to send your parcel on 25 June. Delivery times to Greece are longer. Your parcel is currently on its way.
E
Elise S.
Rating: 1 out of 5
I cannot get a refund for items that do not fit me. Classically I have 14 days to return and request a refund.
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Response from Kiwi Saint Tropez
Hello, after verification, we found that you did not make your return request. You will find our return procedure on the back of your invoice. If the items are in perfect condition and have all their tags, we will refund you without any problem.
J
Jansen S.
Rating: 1 out of 5
Returns from Belgium must be paid for by the customer. I find this unacceptable. This is not mentioned anywhere. And I had to email countless times to find out that the return does not go through Kiwi. I only received the address.
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Response from Kiwi Saint Tropez
Before placing your order, it is clearly mentioned at the bottom of the home page of our website as well as in our general conditions of sale that our returns are free in Metropolitan France only. Once you have received your order, in the package is your invoice and on the back of this you have our returns policy and this is clearly noted.
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Rating: 1 out of 5
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Response from Kiwi Saint Tropez
Hello, we are truly sorry to hear that your order did not meet your expectations. We received your return yesterday, November 6th, and we processed the refund on the same day.
E
Ellen
Rating: 1 out of 5
I ordered a dress, you charged me $25 plus $17 shipping. I never received the dress. You sent no explanation, refunded me $25 but never refunded me fir the shipping!!! I sent a fraud complaint to my Gold American Express about fraud. We don't tolerate such horrible service in America!
Response from Kiwi Saint Tropez
Hello, We answered the message you sent to us. The parcel left our office but you made a mistake in your address (France instead of USA) We told you that we'll refund you the order and shipping fees when we get your package back) But you can complain to your Gold American Express if you prefer. They will contact us and we'll provide the proof of the shipping and the invoice with the mistake on the address. Regards,
E
Eva
Rating: 1 out of 5
I have not received the order
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Response from Kiwi Saint Tropez
Hello, we have opened an inquiry with the carrier to find out about the package. We will contact you as soon as we have more information.
I
Irit S.
Rating: 1 out of 5
Didn't receive my order
Response from Kiwi Saint Tropez
We have checked the tracking of your package. As it left our warehouse on June 26, we cannot yet open an investigation. Delivery to Israel takes an average of 8 working days (Monday to Friday). We will send you the tracking number by e-mail.
C
CH
Rating: 1 out of 5
The fabric is of very poor quality. Deformation of the product from the first use.
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Response from Kiwi Saint Tropez
Hello Madam, you can download your return label from your customer account and send the item back to us. If you still have your invoice, can you mark the item as defective and include it in the package.
M
Marianne M.
Rating: 1 out of 5
Return fees outside France are exorbitant. Very disappointing!!
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Response from Kiwi Saint Tropez
Hello, we understand your disappointment, unfortunately we are not responsible for the rates applied by the carriers in your country.... Best regards
N
Negre
Rating: 1 out of 5
item very poorly packaged no protection on the item response to our email at the limit of politeness bottom of the jogging a thread pulled
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Response from Kiwi Saint Tropez
Hello, not all our products are packaged in plastic, however we are working on an ecological solution to better protect our products during shipping with recycled paper. Best regards
M
Mina T.
Rating: 1 out of 5
Quality not great.
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Response from Kiwi Saint Tropez
Hello, we are sorry that the product does not meet your expectations, please feel free to return the product for a refund. Best regards.
I
Isabelle
Rating: 1 out of 5
Hello, my package was supposed to arrive since 3/11, however I have gone to the chosen pickup point twice and my package is not there!!!! Where is my package???
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Response from Kiwi Saint Tropez
Hello Isabelle, indeed the post office is having difficulties delivering your package. I just informed customer service so they can find a solution with the post office to deliver your package as soon as possible. I invite you to contact our customer service if you need more information: [email protected] / 0979715188. Sorry for this incident we are doing our best to resolve the problem as quickly as possible.
I
Irene
Rating: 1 out of 5
I bought 4 swimsuits. One in xxxL: I was delivered a size 38! 2 other swimsuits are indeed the requested size but are too small even though they are my usual sizes at Kiwi. They should specify when these models run small
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Catherine A.
Rating: 1 out of 5
I did not receive my last order. Being absent during delivery, I received a call from the delivery person who did not leave a notice for me to pick it up at the post office. I made a complaint last Monday to recover my package and they found nothing. Please find my package
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Caroline
Rating: 1 out of 5
I received my package with a beautiful sweater but it was neither in merino wool nor in cashmere as planned
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t
Rating: 1 out of 5
However, very used to this brand, this year the elastics are way too tight, the swimsuits are unwearable. I went to the store to try others, I would need to take one size up to not be too tight but then the fabric sags, it's ugly. Very disappointed this year!
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Thomas S.
Rating: 1 out of 5
I received confirmation of the order but have not received any confirmation that the item has been shipped. I sent an email inquiry without response. I telephoned and no answer.
Response from Kiwi Saint Tropez
Hello, Yes we have shipped our order the 29/06, maybe the emails are in your spams ? Have you checked ? The delays for the delivery depends on the custom in the US, .... Have a good day :)
L
L. I.
Rating: 1 out of 5
poor service; delivery times are not respected; since 23.5.22 waiting for shipment
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Response from Kiwi Saint Tropez
Hello, we processed the order within the usual normal time, but indeed the carrier did not respect theirs, we are really sorry for that. Have a nice day
M
Myriam G.
Rating: 1 out of 5
Hello, I requested your services for one item out of two and the handling of my request was abrupt in the written exchange. It is not a solution to note that the document was not in the envelope and it does not reflect the image of KIWI ST TROPEZ. Best regards.
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Response from Kiwi Saint Tropez
Hello, I see that our customer service has already responded to your request on the site and has processed the refund, sorry that the procedure did not satisfy you. Best regards
M
Maria D.
Rating: 1 out of 5
I didn't receive the delivery yet. I ordered it 5 days ago and I'm still waiting. The products are outstanding and I love this brand.
Response from Kiwi Saint Tropez
Sorry to hear that you had a problem with the delivery. have you contacted our customer support ?
I
Isabelle H.
Rating: 1 out of 5
Very disappointed with the quality-price ratio
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order, could you tell us more?
E
Emilie D.
Rating: 1 out of 5
I specifically made an express request to receive them before going on vacation and for the second package it arrived while I was on vacation. It states that the reception date of the packages is 1.11 and 8.11 but I received one package on 12.11 and the other between 15 and 25 when I was on vacation. I would like to return the items. I hope that the 14-day period starts from the receipt of the package and not from the order date. Do I need to download a return label? I can't find it on the site. Thank you for your feedback. Best regards
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Response from Kiwi Saint Tropez
Hello, I just checked your order, it was sent on time, we are sorry to learn that chronopost did not fulfill its part of the contract by not respecting its deadlines. No problem for the 14-day period, even if your return arrives late it will be processed without issue. You will receive your label by email. Best regards
F
Fiorella B.
Rating: 1 out of 5
Ordered online a one-piece swimsuit because it was out of stock in the store, opted for 48h delivery with Chronopost, and arrived... 5 days later. Size too small and on top of that, I have to pay for the return shipping. Avoid the eshop, the ladies in the store are so much more helpful.
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Response from Kiwi Saint Tropez
We are sorry to learn that Chronopost did not fulfill its part of the contract. Unfortunately, returns are not yet free for Belgium...
B
Benoît J.
Rating: 1 out of 5
I am moderately happy because I ordered a men's swimsuit size 50 and I was sent a size 48. However, I am very pleased with the quick response from Kiwi who immediately sent me a free return and set aside a size 50 swimsuit. I will give 5 stars if I receive this size 50 swimsuit quickly.
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Response from Kiwi Saint Tropez
Hello Sir, We are sorry to learn that there was an error in the preparation of your order. We have forwarded your request to our customer service to send the missing product. Best regards
L
Lionel M.
Rating: 1 out of 5
We bought clothes that were not the right size. Indeed, the saleswoman insisted that I try them on over my clothes. I found them very tight, but she told me it was because of my clothes underneath... Well, once I got home, I tried them on and none fit me! I live 2 hours away, so I had to buy them online in the right size. In the end, it cost me quite a bit...
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Response from Kiwi Saint Tropez
Hello, we have forwarded your request to our service that handles our stores. Best regards
L
Laure C.
Rating: 1 out of 5
Preparation error, I received different products from those I ordered. Unable to find the procedure to declare the return on your website. I sent a request via the contact form a week ago, no response. I returned the products anyway, which arrived at your place 3 days ago, I am waiting for news.
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Response from Kiwi Saint Tropez
Hello, we are sorry for this error. I am inquiring with customer service. Please feel free to write to [email protected] in case of any problem. Best regards
H
Hélène V.
Rating: 1 out of 5
I ordered a size L I had bought the same shorts in Juan les Pins and the one ordered is smaller! I will therefore return it Best regards
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Response from Kiwi Saint Tropez
It's quite strange, have you contacted our customer service about this? Have a nice day
C
Cecile S.
Rating: 1 out of 5
Still haven't received my order
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Response from Kiwi Saint Tropez
Hello, have you contacted our customer service for assistance?
C
clara G.
Rating: 1 out of 5
A few days later, I found that all the items are 30% off.
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Response from Kiwi Saint Tropez
Yes, at the end of the season we discount products from our collection
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