Kiwi Saint Tropez delivers fast and reliable service with clear delivery timelines and smooth exchanges, supported by responsive customer service and easy-to-use procedures. Customers praise the quality and fit of swimsuits and beachwear, noting detailed compliments on fabric, design, and comfort, along with the practicality of easy ordering and quick shipping. The store earns praise for consistent product conformity to descriptions, attractive pricing for quality items, and efficient handling of orders and returns, creating a reassuring shopping experience. Overall, customers highlight repeat purchases, timely delivery, and positive interactions that reinforce trust in the brand.
Beautiful product but color different from what the photo suggested
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Response from Kiwi Saint Tropez
We are sorry that the product does not completely meet your expectations. If you would like a refund, we can send you a return label.
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Marianne M.
Rating: 1 out of 5
Return fees outside France are exorbitant. Very disappointing!!
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Response from Kiwi Saint Tropez
Hello, we understand your disappointment, unfortunately we are not responsible for the rates applied by the carriers in your country.... Best regards
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Negre
Rating: 1 out of 5
item very poorly packaged no protection on the item response to our email at the limit of politeness bottom of the jogging a thread pulled
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Response from Kiwi Saint Tropez
Hello, not all our products are packaged in plastic, however we are working on an ecological solution to better protect our products during shipping with recycled paper. Best regards
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Anima E.
Rating: 4 out of 5
Color and material very pleasant; I expected something a little thicker, but at least it allows wearing the set in spring and autumn too!
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Evelyn D.
Rating: 4 out of 5
No desire to write
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Response from Kiwi Saint Tropez
Hello, yes some of our models are not available above XXL, sorry
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Laura T.
Rating: 3 out of 5
Package received quickly!! 1 swimsuit received packaged and the other 2 without anything, without bag, without labels!!! I hope they are new!!!
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Response from Kiwi Saint Tropez
Hello, our men's swimsuits are not packaged in bags, they have a pouch in the back pocket on some models, as for the label it may have been torn off during the processing of the order by mistake. Our apologies.
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Beatrice
Rating: 3 out of 5
Fast and compliant delivery HOWEVER an item I was very eager for was defective. I returned it. Thank you for including the necessary for returns in the package.
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Nicolas M.
Rating: 4 out of 5
Order conforms to our expectations
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HBO
Rating: 3 out of 5
Hello, I ordered two pants and two shirts in XL but they are not sized the same way (1 pant is wider and one shirt has longer sleeves). Otherwise, the products are in line with what I expected from them.
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carol P.
Rating: 2 out of 5
The swimsuits are delivered in plastic but without individual packaging, plus two of the three cords are defective because the metal tip is not crimped as expected, I had to do it myself to avoid a return of merchandise, so big disappointment, decrease in service and product quality.
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Response from Kiwi Saint Tropez
Hello, indeed we do not use additional packaging to limit plastic use. Please feel free to return products with defects so that we can replace them for you. Best regards.
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Mina T.
Rating: 1 out of 5
Quality not great.
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Response from Kiwi Saint Tropez
Hello, we are sorry that the product does not meet your expectations, please feel free to return the product for a refund. Best regards.
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Isabelle
Rating: 1 out of 5
Hello, my package was supposed to arrive since 3/11, however I have gone to the chosen pickup point twice and my package is not there!!!! Where is my package???
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Response from Kiwi Saint Tropez
Hello Isabelle, indeed the post office is having difficulties delivering your package. I just informed customer service so they can find a solution with the post office to deliver your package as soon as possible. I invite you to contact our customer service if you need more information: [email protected] / 0979715188. Sorry for this incident we are doing our best to resolve the problem as quickly as possible.
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Sofie R.
Rating: 2 out of 5
Sizes do not match. Must pay for returns. Returning is an outdated system, not keeping up with the times.
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Irene
Rating: 1 out of 5
I bought 4 swimsuits. One in xxxL: I was delivered a size 38! 2 other swimsuits are indeed the requested size but are too small even though they are my usual sizes at Kiwi. They should specify when these models run small
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LORKENS M.
Rating: 3 out of 5
I am delighted with the model itself, but with all the ruffles, I would have preferred a non-iron fabric.... Otherwise, I am still a fan of KIWI!!!
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Catherine A.
Rating: 1 out of 5
I did not receive my last order. Being absent during delivery, I received a call from the delivery person who did not leave a notice for me to pick it up at the post office. I made a complaint last Monday to recover my package and they found nothing. Please find my package
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Caroline
Rating: 1 out of 5
I received my package with a beautiful sweater but it was neither in merino wool nor in cashmere as planned
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Paul R.
Rating: 2 out of 5
Very disappointed by the color that appeared pink on the site
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Sylvie F.
Rating: 4 out of 5
The last pants received are larger than those from last year in the same size (XS).
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t
Rating: 1 out of 5
However, very used to this brand, this year the elastics are way too tight, the swimsuits are unwearable. I went to the store to try others, I would need to take one size up to not be too tight but then the fabric sags, it's ugly. Very disappointed this year!
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Delphine S.
Rating: 4 out of 5
I love your products but I have a small downside... while on vacation in the south of France we visited several Kiwi stores... My question is simple: why are some items discounted on the site and not in stores? This is unfortunate and unfortunately encourages online purchases.
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Claire J.
Rating: 4 out of 5
The beach towels are still as beautiful. An incomplete delivery was addressed with a simple call and the missing product was immediately resent, received in 1 day.
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JULIE A.
Rating: 4 out of 5
I found some very fresh outfits and very nice cuts! The shop manager is very available and gives good advice! I will gladly return!
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Sissi
Rating: 4 out of 5
White bikini top, lined, very well cut, good support, adjustable straps. I recommend.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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Mourad T.
Rating: 3 out of 5
Size mismatch issue between models. I usually buy size L and this one was really too large!
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :) We will pass the information to our style and production department.
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Michel C.
Rating: 4 out of 5
Satisfied with your brand.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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Luis G.
Rating: 3 out of 5
Why are there different prices between stores and the website? Why can't we have delivery to the store?
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Response from Kiwi Saint Tropez
Hello, indeed we start the sales a little earlier on our website. We try to offer this service in the Gulf of Saint Tropez, but it's difficult to manage for the stores with the season's influx. Have a good day.
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Thomas S.
Rating: 1 out of 5
I received confirmation of the order but have not received any confirmation that the item has been shipped. I sent an email inquiry without response. I telephoned and no answer.
Response from Kiwi Saint Tropez
Hello, Yes we have shipped our order the 29/06, maybe the emails are in your spams ? Have you checked ? The delays for the delivery depends on the custom in the US, .... Have a good day :)
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Paulo R.
Rating: 3 out of 5
The pants don't even carry the Kiwi Saint Tropez brand? Copy or rush production, very disappointed.
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Response from Kiwi Saint Tropez
Hello, when our collection stock runs out, we work with our supplier's brand, it is true that we should differentiate these products. Sorry for this lack of information... Best regards.
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FREDERIC M.
Rating: 3 out of 5
Website not user-friendly Order blocked Manual unlocking after email exchange.. So a big lack of fluidity; for the rest very good
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Response from Kiwi Saint Tropez
Thank you for your feedback :) Could you please send us an email to better understand your problem
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S. B.
Rating: 2 out of 5
I ordered a black swimsuit and received it in white!! I returned the whole thing today
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Response from Kiwi Saint Tropez
Hello, I am sorry to hear that you had an issue during the preparation of your order. We apologize for this error. Please know that your exchange or refund will be processed quickly. Best regards
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Didier D.
Rating: 4 out of 5
VERY BEAUTIFUL MATERIAL, TOP SERVICE BRAVO
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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virginie D.
Rating: 3 out of 5
Average on the fabric
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Response from Kiwi Saint Tropez
Hello, sorry that the product did not meet your expectations
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L. I.
Rating: 1 out of 5
poor service; delivery times are not respected; since 23.5.22 waiting for shipment
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Response from Kiwi Saint Tropez
Hello, we processed the order within the usual normal time, but indeed the carrier did not respect theirs, we are really sorry for that. Have a nice day
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Sylvie R.
Rating: 4 out of 5
The size is perfect, the color and pattern as well. Satisfied with my purchase with discount.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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AUDREY R.
Rating: 2 out of 5
Disappointed with my order because one of the products ordered did not match the products received. When it’s a gift, it’s not great. Fortunately, customer service was responsive but I find it a shame to make such silly mistakes.
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Response from Kiwi Saint Tropez
Hello. We are really sorry for this error. Please accept our apologies. Have a nice day
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Myriam G.
Rating: 1 out of 5
Hello, I requested your services for one item out of two and the handling of my request was abrupt in the written exchange. It is not a solution to note that the document was not in the envelope and it does not reflect the image of KIWI ST TROPEZ. Best regards.
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Response from Kiwi Saint Tropez
Hello, I see that our customer service has already responded to your request on the site and has processed the refund, sorry that the procedure did not satisfy you. Best regards
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Lahaye
Rating: 3 out of 5
A lot of choices but the prices are quite high and it's not easy to find an available seller
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Stephanie F.
Rating: 3 out of 5
Order never arrived... The refund was almost immediate
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Response from Kiwi Saint Tropez
Sorry that the carrier did not fulfill their part of the contract .... Thank you for your feedback :)
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Client
Rating: 4 out of 5
Efficient service.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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