Customers consistently praise the store for reliable delivery and fast shipping, with many noting delivery was quick and orders arrived as expected or even faster than anticipated. The product quality is repeatedly highlighted, including soft fabrics, well-made swimsuits, and stylish designs that meet or exceed expectations, along with accurate descriptions and good materials. Customer service is described as responsive, professional, and helpful, with easy contact and pleasant, proactive assistance like finding sought-after items. Overall, shoppers emphasize positive experiences from ordering to delivery, with repeat purchases and strong satisfaction across multiple product categories.
I ordered a black swimsuit and received it in white!! I returned the whole thing today
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Response from Kiwi Saint Tropez
Hello, I am sorry to hear that you had an issue during the preparation of your order. We apologize for this error. Please know that your exchange or refund will be processed quickly. Best regards
D
Didier D.
Rating: 4 out of 5
VERY BEAUTIFUL MATERIAL, TOP SERVICE BRAVO
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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Virginie D.
Rating: 3 out of 5
Average on the fabric
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Response from Kiwi Saint Tropez
Hello, sorry that the product did not meet your expectations
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L. I.
Rating: 1 out of 5
poor service; delivery times are not respected; since 23.5.22 waiting for shipment
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Response from Kiwi Saint Tropez
Hello, we processed the order within the usual normal time, but indeed the carrier did not respect theirs, we are really sorry for that. Have a nice day
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Sylvie R.
Rating: 4 out of 5
The size is perfect, the color and pattern as well. Satisfied with my purchase with discount.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
A
Audrey R.
Rating: 2 out of 5
Disappointed with my order because one of the products ordered did not match the products received. When it’s a gift, it’s not great. Fortunately, customer service was responsive but I find it a shame to make such silly mistakes.
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Response from Kiwi Saint Tropez
Hello. We are really sorry for this error. Please accept our apologies. Have a nice day
M
Myriam G.
Rating: 1 out of 5
Hello, I requested your services for one item out of two and the handling of my request was abrupt in the written exchange. It is not a solution to note that the document was not in the envelope and it does not reflect the image of KIWI ST TROPEZ. Best regards.
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Response from Kiwi Saint Tropez
Hello, I see that our customer service has already responded to your request on the site and has processed the refund, sorry that the procedure did not satisfy you. Best regards
L
Lahaye
Rating: 3 out of 5
A lot of choices but the prices are quite high and it's not easy to find an available seller
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
S
Stephanie F.
Rating: 3 out of 5
Order never arrived... The refund was almost immediate
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Response from Kiwi Saint Tropez
Sorry that the carrier did not fulfill their part of the contract .... Thank you for your feedback :)
C
Client
Rating: 4 out of 5
Efficient service.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
C
Celine P.
Rating: 4 out of 5
The swimsuits are very pretty but fit a bit small.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
M
Maria D.
Rating: 1 out of 5
I didn't receive the delivery yet. I ordered it 5 days ago and I'm still waiting. The products are outstanding and I love this brand.
Response from Kiwi Saint Tropez
Sorry to hear that you had a problem with the delivery. have you contacted our customer support ?
B
Benoit D.
Rating: 3 out of 5
Every time for my daughters the sizes are too small and I always take one size up... Moreover, I had received a 10% additional promo code on sale prices and it was not accepted....
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Response from Kiwi Saint Tropez
Hello, it's strange that the code didn't work, it is valid on the entire site including sale items, don't hesitate to get back to us so we can find a solution with the code
G
Gilles R.
Rating: 4 out of 5
Fast delivery solid packaging Normal size.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
H
Huber
Rating: 4 out of 5
Beautiful swimsuits, but they run small!
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
L
Laurent B.
Rating: 2 out of 5
Big disappointment!!! Poor quality fabric, poorly cut and poorly sewn swimsuits.
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order. Our customer service will contact you to find a solution. Best regards
D
Dominique B.
Rating: 4 out of 5
Lack of sizes
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
C
Cecile P.
Rating: 4 out of 5
Nice item with a few small defects that do not prevent wearing the garment.
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :) Could you tell us more about these defects? Did you contact our customer service for an exchange? Best regards
M
Marina Z.
Rating: 4 out of 5
Everything is ok, bikini, shipment with Collissimo and quality
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Response from Kiwi Saint Tropez
thank you
M
Mme C.
Rating: 2 out of 5
Brown sweater ordered in L and received in size M. It was a Christmas gift so we only saw it when opening the package and too late for an exchange.
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Response from Kiwi Saint Tropez
Hello, Sorry for this mistake, it is not too late to request a return, especially since it was our error.
I
Isabelle H.
Rating: 1 out of 5
Very disappointed with the quality-price ratio
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order, could you tell us more?
G
G.m.
Rating: 4 out of 5
Product meets my expectations, I can add as usual. The brand has never disappointed me whether in online orders or in stores. Fast delivery. Waiting for the exchange, as the down jacket received had a stain.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
P
Pascale M.
Rating: 4 out of 5
Very good. Matches what I was looking for
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
J
Julie
Rating: 4 out of 5
Quality items and fast delivery
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
O
Odile S.
Rating: 4 out of 5
Men's shirt well wrinkled Gift impossible to give as is A little ironing before sending would have been welcome
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
N
Naouel L.
Rating: 3 out of 5
The down jacket is less pretty than the visual on the site.
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Response from Kiwi Saint Tropez
Thank you for your feedback :) We do our best to ensure that the visuals match reality
D
Didier M.
Rating: 4 out of 5
Satisfied but waiting for loyalty
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :) We are working on it to offer the best solution
J
Joel M.
Rating: 2 out of 5
When I ordered, it was not mentioned that I was ordering in France. I have to return the item due to a size error and the return is free ONLY IN FRANCE.
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Response from Kiwi Saint Tropez
Hello, sorry that you did not see this mention, but indeed to this day we can only offer this service in France
C
Caroline M.
Rating: 4 out of 5
Kiwi products are of very good quality. And the patterns are always original.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
E
Emilie D.
Rating: 1 out of 5
I specifically made an express request to receive them before going on vacation and for the second package it arrived while I was on vacation. It states that the reception date of the packages is 1.11 and 8.11 but I received one package on 12.11 and the other between 15 and 25 when I was on vacation. I would like to return the items. I hope that the 14-day period starts from the receipt of the package and not from the order date. Do I need to download a return label? I can't find it on the site. Thank you for your feedback. Best regards
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Response from Kiwi Saint Tropez
Hello, I just checked your order, it was sent on time, we are sorry to learn that chronopost did not fulfill its part of the contract by not respecting its deadlines. No problem for the 14-day period, even if your return arrives late it will be processed without issue. You will receive your label by email. Best regards
F
Fiorella B.
Rating: 1 out of 5
Ordered online a one-piece swimsuit because it was out of stock in the store, opted for 48h delivery with Chronopost, and arrived... 5 days later. Size too small and on top of that, I have to pay for the return shipping. Avoid the eshop, the ladies in the store are so much more helpful.
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Response from Kiwi Saint Tropez
We are sorry to learn that Chronopost did not fulfill its part of the contract. Unfortunately, returns are not yet free for Belgium...
C
Cécile
Rating: 4 out of 5
Perfect if you pay by credit card, if you choose bank transfer you do not receive the request and the order does not go through
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Response from Kiwi Saint Tropez
Hello, indeed we ship orders by bank transfer when we receive it. Banking information is provided once the order validation is completed
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Laurence A.
Rating: 3 out of 5
It's just that I was a little disappointed with the quality of some products…
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Response from Kiwi Saint Tropez
Hello, which product disappointed you? Best regards
B
Bernard G.
Rating: 4 out of 5
We are satisfied.
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
M
Mathilde M.
Rating: 4 out of 5
Very good brand Good quality fabric and very comfortable
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
K
Karen M.
Rating: 4 out of 5
NICE SHORTS, nice prices, fast delivery
Response from Kiwi Saint Tropez
Thanks :)
N
Nathalie
Rating: 4 out of 5
It's a shame that we can't pick up our order in-store and return it there. VERY disappointing not to have the same promotions in-store as on the website.
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Response from Kiwi Saint Tropez
Thank you for your feedback :) Yes, it is difficult to offer this service in all our stores.
P
Pascale M.
Rating: 4 out of 5
Very satisfied with the delivery time and the products
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Response from Kiwi Saint Tropez
Thank you for your feedback!
E
Evgeniya
Rating: 2 out of 5
The product received had defects, not even an apology from Kiwi St Tropez. Unfortunately, this was not the first time. Clearly, there is no quality check before shipping. The level of customer service leaves much to be desired.
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Response from Kiwi Saint Tropez
Hello, We are sorry to hear that you had an issue with one of our products. In such situations, we do our best to replace the product or proceed with an immediate refund. What was your problem with our customer service? Best regards
B
Beatrice D.
Rating: 4 out of 5
Satisfied with my items received quickly
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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