Customers consistently praise the store for reliable delivery and fast shipping, with many noting delivery was quick and orders arrived as expected or even faster than anticipated. The product quality is repeatedly highlighted, including soft fabrics, well-made swimsuits, and stylish designs that meet or exceed expectations, along with accurate descriptions and good materials. Customer service is described as responsive, professional, and helpful, with easy contact and pleasant, proactive assistance like finding sought-after items. Overall, shoppers emphasize positive experiences from ordering to delivery, with repeat purchases and strong satisfaction across multiple product categories.
I already have 2 Kiwi swimsuits (for 2 years) that fit me very well and are of very good quality. The stores being closed, I order swimsuits on the website in the same size and when trying them on they are too small!!!! What a disappointment ....
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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Sebsa B.
Rating: 3 out of 5
I ordered 2 items on the same day and asked for the delivery to be counted only once but my request was not taken into account
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Response from Kiwi Saint Tropez
Oops, maybe we didn't see your message in time, if there are 2 orders we send them separately indeed
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Soutif
Rating: 4 out of 5
Order and delivery as expected. Satisfied with my purchase.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback, looking forward to seeing you again on our site :)
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Annie B.
Rating: 1 out of 5
The item does not match the photo, I returned it
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you were disappointed with your product. If we can help you, please do not hesitate. Best regards
F
Françoise
Rating: 4 out of 5
The jersey is perfect; it’s my favorite model with new patterns. A sure value! However, the site is not very user-friendly and the search is not very easy. The delivery is ultra-fast ... but luckily I was at home because you have to sign while they could put the package in the mailbox. In short, a great product, fast delivery ... and a few suggestions to do even better.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :) See you soon
M
Ms J.
Rating: 1 out of 5
I did not get my order ! Please I need to know where it is!!!
Response from Kiwi Saint Tropez
Dear Jessica, On the tracking it appears that your parcel has been delivered the 01/04. Can you confirm ? Best regards
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Nicolas M.
Rating: 3 out of 5
Very reasonable delivery times
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Response from Kiwi Saint Tropez
Thank you for your feedback :) Have a nice day
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Client(E)
Rating: 4 out of 5
I am never disappointed either by the quality or by the cut of the clothes.
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Response from Kiwi Saint Tropez
Thank you for your feedback :) Have a nice day
B
Bernard B.
Rating: 3 out of 5
FINISHING OF T-SHIRTS
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Response from Kiwi Saint Tropez
Hello, We did not quite understand your feedback. Do you have a comment on the finishing of our t-shirts? Best regards
S
Simon
Rating: 3 out of 5
Delivery ok but a bit disappointed with the quality of the clothes
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback, which product disappointed you? Best regards
N
Nathalie T.
Rating: 4 out of 5
Satisfied, fast, good promotions
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Response from Kiwi Saint Tropez
Thank you for your feedback :) See you soon
C
Client
Rating: 4 out of 5
XXL t-shirt for me, the cut of the shorts could be improved, fortunately on sale I am very happy with the swimsuits
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback. What do you mean by improvable? Best regards
C
Christian C.
Rating: 4 out of 5
Corresponding size and correct quality. Well done
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
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Alain V.
Rating: 1 out of 5
Package shipped not in accordance with the order. Size M instead of L ordered. Return to sender
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Response from Kiwi Saint Tropez
Hello, sorry for this error in preparing your order, our customer service will resolve your issue as soon as possible. Best regards
T
Thierry C.
Rating: 4 out of 5
Speed and efficiency-respect of deadlines
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
Z
Zaza
Rating: 4 out of 5
Nice swimsuits, nice original colors and cool prints. It's just a shame that the panties are so minimalistic... It's cut for (very) thin young women!
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Response from Kiwi Saint Tropez
Hello, Thank you for your remarks, have a nice day
L
Latifa K.
Rating: 1 out of 5
Hi, this is the second time I order from the kiwi website. My first order was great but my second order I received three t-shirts in the wrong size. I ordered XL and received S. :( so sad
Response from Kiwi Saint Tropez
Dear, It appears tat you have ordered, one tshirt in XXL and 3 tshirts in small, please have a look on your invoice. Do not hesitate to contact us if you want to make exchange for the size. Best regards
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Alain D.
Rating: 4 out of 5
Very good value for money
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Response from Kiwi Saint Tropez
Thank you for your feedback!
G
Grégory D.
Rating: 4 out of 5
Superb T-shirts! How I love them. They are simple, well-cut, of good quality in my opinion. I recommend.
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Response from Kiwi Saint Tropez
Thank you for your feedback!
D
Danielle D.
Rating: 3 out of 5
I didn't get one of the bikini tops and one got kinda bent... disappointed
Response from Kiwi Saint Tropez
Hello, We are very sorry to hear that you had a problem with your order, did you contacted the customer service for this situation? [email protected] Best regards ?
P
Pierre M.
Rating: 2 out of 5
Hi, for the shipping and delivery it's very good. It's the product that disappointed me a bit. After a few days of use in completely normal conditions, there is an outer seam on the waist that is coming undone and one on the inner slip as well. Manufacturing issue to check. Too bad I like your products. Best regards
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Response from Kiwi Saint Tropez
Hello, Following our phone conversation, I confirm the shipment of your replacement swimsuit Best regards ---------------------------------------------- Hello, Oh no ... We are really sorry to hear that you had an issue with one of our products ... Did you contact customer service about this? Best regards
P
Pascal A.
Rating: 4 out of 5
VERY PROFESSIONAL. GOOD PRODUCTS.
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Response from Kiwi Saint Tropez
Hello, thank you for your comment :)
A
Agata B.
Rating: 1 out of 5
My son is 14 years old and we bought size 16, and the swimsuits are small! I live in the Dominican Republic and it's very difficult to change them (at least in size). Thank you
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Response from Kiwi Saint Tropez
Hello, oh no... we are sorry to hear that the swimsuits do not fit you, it is possible to make an exchange but it is true that postal shipping from the Dominican Republic is complicated. You know that we remain available by email [email protected] or phone +33979715188 if you need assistance for your exchange.
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Amélie
Rating: 3 out of 5
Very very nice down jacket but it is very thin, and does not seem very sturdy
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Response from Kiwi Saint Tropez
Thank you, we will pass your opinion to our production service. Have a nice day
C
Christiane S.
Rating: 1 out of 5
I am really sorry but I am not satisfied at all. I placed an order about ten days ago for around 70 euros and I still haven't received anything. I had to write to customer service who informed me that my package has disappeared... I can't reach anyone by phone and I can't respond to their email (which must be automatic...)
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you had an issue with your delivery. Our customer service is open from Monday to Friday from 8:30 to 11:00 due to the current situation in France. I have just retrieved your order number, so I can check on your order tomorrow to find a solution. Please excuse us in advance, we will resolve this issue as quickly as possible so that you are satisfied. Best regards.
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Stéphanie
Rating: 4 out of 5
Package received quickly! Too bad there is no bag with the brand logo in the package when it is a gift.
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Response from Kiwi Saint Tropez
Hello, did you make a request by email? When we have them in stock, we add them without problems... Best regards.
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Thonnon M.
Rating: 3 out of 5
Hello, I am your very old and loyal customer and I usually bought my swimsuits in the store in Paris 6th. Due to health issues, I can no longer go there for more than two years. I have therefore decided to order them online. However, I am unable to try them on. For this reason, I am only moderately happy with the last order. Moreover, I find that your swimsuits from before were prettier. But that's my subjective opinion. Best regards.
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not completely satisfied with our products. Did you see that a free return label is in your package? Best regards.
E
Eric V.
Rating: 4 out of 5
I live abroad, Morocco by the way, I ordered items that arrived very late at my brother's. No delivery notice from the Colissimo courier, after a week of delay, I had to call the Palaiseau post office to get news about my package, since I wasn't there my brother went to the post office and asked them why the delivery notice was not left, two days later they delivered the package to my brother. Best regards, Eric Verdier
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that Colissimo did not deliver your package within the usual timeframe. Best regards
A
Anne S.
Rating: 2 out of 5
I kept the items but I find that the quality of the fabrics is really very disappointing compared to what you provided until two years ago. I have been a customer for over 10 years. Anne
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Response from Kiwi Saint Tropez
Hello, At what level do you find that our quality has decreased? Because we have not changed our quality criteria for materials. Have a nice day
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Fabienne B.
Rating: 3 out of 5
The order was not in accordance with my request. Very responsive customer service. Quick refund.
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Response from Kiwi Saint Tropez
Hello, Sorry for this preparation error .... Have a nice day
V
Véro
Rating: 3 out of 5
One-piece swimsuits are only lined at the bottom.
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback. Indeed, the one-piece swimsuits are lined only in the areas that cannot be transparent when wet. This also allows for a swimsuit that dries faster. Have a nice day.
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Armelle G.
Rating: 4 out of 5
I have been wearing Kiwi swimsuits for a long time, which I find to be of good quality. However, for women, it's better to choose a size up (they run quite small), otherwise return at your expense. Delivery is fast. Overall, a good brand that I recommend, especially if you can go to the store to try on.
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback. We are looking into solutions to quickly offer free return shipping. See you soon
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Ppz
Rating: 3 out of 5
DISAPPOINTED BY THE COLOR
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Response from Kiwi Saint Tropez
Hello, Did you find that the color was not in accordance with the photo? Thank you for your feedback
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