Customer reviews of Kiwi Saint Tropez

The return conditions mention 'free return' This is misleading!! At the time of making this return, a payment of 8 euros is requested! This is shameful

I bought 2 white linen tank tops - the first one was perfect - when I opened the package last night all the backs of the tank tops were stained - Today I will wash it and hope the stains will disappear - To be continued

Non ricevo l'etichetta di reso chiesta 10 giorni fa

It is outrageous to have to bear shipping costs and even more. In short, on an order of 49 euros, I lose a total of 13 €. If I could have put zero, I would have done it.

Y

Given the prices of swim shorts, it's incomprehensible that you still have to pay so much for a return. On the other hand, the swim shorts were shiny, which I didn't find nice at all.

I regret to say that my opinion is negative: I had ordered two swimsuits: the first in size 3 and the size 4 for the second. You sent both swimsuits in size 3 and the first one fits me but the second one is too small for me! I tried to do what was necessary to return it but it turned out too complicated and I therefore gave up! Furthermore, Swiss Post sent me a customs bill of 25 francs!!! This import was not announced to me at the time of the order. There you go, I regret it, I knew your items because I had bought them in Cogolin at your store and I thought I could still enjoy your items that I have always appreciated for their good quality. But I will never make an online purchase again... too bad because I probably won't have the chance to come to your stores in France. Best regards. Marlise

I bought a beach towel. It seemed to me that the pricing policy was set given the quality of the products and a few days later I found the same product at half price online. I got scammed.

I still haven't received the 2 Emilie Potter swimsuits. I am unhappy. No progress on the delivery link. I wish to be refunded if I am not delivered 06 09 16 39 75

Shipping costs at purchase and shipping costs for return!!! So increased purchase cost Very uncommercial approach.

Yellow bandeau swimsuit: the bottom is perfect but the top (bandeau) looks terrible in terms of seams: it gaps at the bottom and is too tight at the top (tried in every way) in short super ugly or to stay alone at home.

Quality not top Difficulties in adjusting the length of the legs Not the same size originally

I never revived the order I placed ns also paid for.

Getting your money back after returning is incredibly difficult.

Ottima borsa ....buona fattura!

Nice sweater received quickly but it fades strongly in the wash (washed cold by hand)

Way too expensive for mediocre quality

The return of my purchase was not easy and moreover I had to pay the sum of 8 € before I could make this return.

I ordered two identical small pouches for two little sisters for their birthday, I received two different pouches, nothing to do very disappointed

No I’m not satisfied because I didn’t receive my parcel yet, even if it says on the tracking number that my parcel is delivered, but it was not delivered to me or to any of my neighbours. Sadly you are using German DPD as logistic and by them the parcels get often delivered in the wrong addresses or don’t delivered at all. Most of their delivery drivers don’t read. And don’t speak German / English so they just don’t care …

I still have not received my order, many weeks after placing it.

I picked it up on my own from the courtiers .. I understand it was not your fault! When I tried on the elastic band of the top of the bikini was broken.. I had it mend! I left for the weekend and the bottom elastic band was broken!! ???

I cannot get a refund for items that do not fit me. Classically I have 14 days to return and request a refund.

I am very satisfied with the bikinis themselves, but returning from Belgium does pose some problems. It is quite costly from Belgium. I happened to drive through France so I dropped it off at the post there. They had received the package the next working day, but I have been waiting for the refund for 10 days now.

Returns from Belgium must be paid for by the customer. I find this unacceptable. This is not mentioned anywhere. And I had to email countless times to find out that the return does not go through Kiwi. I only received the address.

I live in AIX EN PROVENCE and I started by looking on your site and noticed that a store in Cassis existed, but was unreachable by phone. I went there and found that it no longer existed. A lot of kilometers that could have been spared if your site was up to date. I did not find the color of my choice for the pants I ordered, and not finding it, I sent you an email, and tried to reach you several times by phone, to avoid a round trip Aix Saint Tropez. Out of desperation, I took a color that I already had, while I am almost sure that other colors were available in my size. Too bad for me and for you because I also intended to buy a sweater from you.

Very long pants ..

The item does not match the description. The sweater presented as "thick knit" is actually a thin sweater, suitable for spring.

I did not receive tracking for the delivery and I insist that it is incredible that you do not charge VAT for European companies outside France!!!!!!

My delivery point was not respected. The dresses are smaller than usual.

Good evening, my disappointment comes from my last order.. I received a gray pouch in a terrible state, the St Tropez inscriptions were torn... The person who shipped it could not have missed it, so I did not like the 'I'm just passing off a pouch just in case?' for a rather 'chic' brand, the service is not up to par. And I think I will stop with your products. I am waiting for the refund for this one which could change my mind!

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I was very disappointed with the quality of the received sweaters. However, I had bought some last year but this year the quality really leaves much to be desired: - the manufacturer did not fix the colors so in the first wash the wipes (I had put several just in case, fortunately!) were soaked with their colors. In the next wash still a bit but much less. - the seams do not hold (on 3 sweaters so far) I took photos of the washing wipes as well as the holes if you need them.

I have two dresses of the same model. Ordering a 3rd one 20 cm longer.

I ordered a dress, you charged me $25 plus $17 shipping. I never received the dress. You sent no explanation, refunded me $25 but never refunded me fir the shipping!!! I sent a fraud complaint to my Gold American Express about fraud. We don't tolerate such horrible service in America!

I am a very loyal customer of your swimsuits because I spend more than half the year in the sun and in the water and they suit me well. I know your models and sizes well and I am disappointed because the one I received was not a 4 but a 3 even though it was labeled 4 and I was able to verify with my previous swimsuits and it was obvious. I was going on a cruise and I couldn't change it, too bad because I threw my money in the air.

The products are poorly described. For example, no dimensions are given for the bags, just 'medium or large size', which is very subjective. It is also not mentioned whether a shoulder strap is provided or not. I had to call a store to get information.

I have not received the order

Didn't receive my order

Very disappointed because we cannot exchange in store in Belgium and the return costs are at our expense (16.95 euros) The item is too big and therefore I lose money