Customers consistently praise the store for reliable delivery and fast shipping, with many noting delivery was quick and orders arrived as expected or even faster than anticipated. The product quality is repeatedly highlighted, including soft fabrics, well-made swimsuits, and stylish designs that meet or exceed expectations, along with accurate descriptions and good materials. Customer service is described as responsive, professional, and helpful, with easy contact and pleasant, proactive assistance like finding sought-after items. Overall, shoppers emphasize positive experiences from ordering to delivery, with repeat purchases and strong satisfaction across multiple product categories.
I ordered a dress, you charged me $25 plus $17 shipping. I never received the dress. You sent no explanation, refunded me $25 but never refunded me fir the shipping!!! I sent a fraud complaint to my Gold American Express about fraud. We don't tolerate such horrible service in America!
Response from Kiwi Saint Tropez
Hello, We answered the message you sent to us. The parcel left our office but you made a mistake in your address (France instead of USA) We told you that we'll refund you the order and shipping fees when we get your package back) But you can complain to your Gold American Express if you prefer. They will contact us and we'll provide the proof of the shipping and the invoice with the mistake on the address. Regards,
P
Pascale F.
Rating: 2 out of 5
I am a very loyal customer of your swimsuits because I spend more than half the year in the sun and in the water and they suit me well. I know your models and sizes well and I am disappointed because the one I received was not a 4 but a 3 even though it was labeled 4 and I was able to verify with my previous swimsuits and it was obvious. I was going on a cruise and I couldn't change it, too bad because I threw my money in the air.
Translated reviews
Response from Kiwi Saint Tropez
Hello, you have the option to return the item for a refund or exchange even if you have exceeded your 14-day return period. If the swimsuit has not been worn, washed, and is still tagged, we will proceed with its refund without any problem.
D
Dominique J.
Rating: 3 out of 5
The products are poorly described. For example, no dimensions are given for the bags, just 'medium or large size', which is very subjective. It is also not mentioned whether a shoulder strap is provided or not. I had to call a store to get information.
Translated reviews
Response from Kiwi Saint Tropez
Hello, our iconic bags indeed have two standard sizes Medium (58x32x18 cm) and Large (65x37x21 cm), they are also all equipped with a shoulder strap inside. Our customer service can be reached by phone at 09 79 71 51 88 as well as by email at [email protected] to answer your questions.
E
Eva
Rating: 1 out of 5
I have not received the order
Translated reviews
Response from Kiwi Saint Tropez
Hello, we have opened an inquiry with the carrier to find out about the package. We will contact you as soon as we have more information.
I
Irit S.
Rating: 1 out of 5
Didn't receive my order
Response from Kiwi Saint Tropez
We have checked the tracking of your package. As it left our warehouse on June 26, we cannot yet open an investigation. Delivery to Israel takes an average of 8 working days (Monday to Friday). We will send you the tracking number by e-mail.
M
Muriel
Rating: 2 out of 5
Very disappointed because we cannot exchange in store in Belgium and the return costs are at our expense (16.95 euros) The item is too big and therefore I lose money
Translated reviews
Response from Kiwi Saint Tropez
Hello Madam, it is clearly stated in our terms of use that following an online sale, no complaint can be processed by our stores. Furthermore, it is also stated that our returns are free only in mainland France.
C
Ch
Rating: 1 out of 5
The fabric is of very poor quality. Deformation of the product from the first use.
Translated reviews
Response from Kiwi Saint Tropez
Hello Madam, you can download your return label from your customer account and send the item back to us. If you still have your invoice, can you mark the item as defective and include it in the package.
C
Caroline
Rating: 2 out of 5
Order delivered quickly. But the swimsuit does not correspond to the usual cuts of the brand. I returned it.
Translated reviews
Response from Kiwi Saint Tropez
Hello Madam, the cuts of our swimsuits evolve and change every year in order to offer our customers trendy shapes.
A
Ag S.
Rating: 2 out of 5
The item is of good quality, true to the photo but way too small even though I took a size up (I wear a 36 or very small 38 and size 3 is too small.
Translated reviews
Response from Kiwi Saint Tropez
Hello, you can return the item to proceed with an exchange or a refund.
R
Ric
Rating: 3 out of 5
The package is unfortunately poorly protected... so I accidentally cut one of the swimsuits... advice to use a small box, right?
Translated reviews
Response from Kiwi Saint Tropez
Hello, if your item has been damaged, do not hesitate to return it to us. We will proceed with its refund upon receipt of the package.
M
Madueno
Rating: 3 out of 5
The prices are too high. It is not justified to sell a jersey for 100€
Translated reviews
Response from Kiwi Saint Tropez
Hello, please note that if the item's tag has not been cut and it has not been washed or worn, if it does not suit you, you can return it to us at no cost. You will be refunded once we have received the package.
A
Anne-Lise L.
Rating: 3 out of 5
Easy ordering on the site, I ordered a 2-piece for my daughter in size 16 years (she is 14), upon arrival, the bikini is too small, yet she is 1.62 for 53 kg, she is disappointed. I ordered a 2-piece in size 3 for myself (I am 1.67 for 66 kg), a size that I consider average hence the choice of size 3 (out of 5), it was a first order but the sizes did not match. The return of the order from Belgium cost me 12 euros, I should have been more careful before ordering.
Translated reviews
Response from Kiwi Saint Tropez
Hello, we are really sorry that the items do not suit you. Please know that our after-sales service is reachable by phone to advise you. Regarding our returns, it is clearly stated in our general sales conditions that returns outside France are at your expense.
A
Annie J.
Rating: 3 out of 5
Order received very quickly (received on March 16, two days after placing it). The two vests are very nice but unfortunately, two buttons are missing out of four on one of the vests.
Translated reviews
Response from Kiwi Saint Tropez
We are truly sorry for this manufacturing defect. You can return the defective item for free with the return label found inside the package. We will proceed with the refund upon receipt of it.
M
Marianne M.
Rating: 1 out of 5
Return fees outside France are exorbitant. Very disappointing!!
Translated reviews
Response from Kiwi Saint Tropez
Hello, we understand your disappointment, unfortunately we are not responsible for the rates applied by the carriers in your country.... Best regards
N
Negre
Rating: 1 out of 5
item very poorly packaged no protection on the item response to our email at the limit of politeness bottom of the jogging a thread pulled
Translated reviews
Response from Kiwi Saint Tropez
Hello, not all our products are packaged in plastic, however we are working on an ecological solution to better protect our products during shipping with recycled paper. Best regards
L
Laura T.
Rating: 3 out of 5
Package received quickly!! 1 swimsuit received packaged and the other 2 without anything, without bag, without labels!!! I hope they are new!!!
Translated reviews
Response from Kiwi Saint Tropez
Hello, our men's swimsuits are not packaged in bags, they have a pouch in the back pocket on some models, as for the label it may have been torn off during the processing of the order by mistake. Our apologies.
B
Beatrice
Rating: 3 out of 5
Fast and compliant delivery HOWEVER an item I was very eager for was defective. I returned it. Thank you for including the necessary for returns in the package.
Translated reviews
H
Hbo
Rating: 3 out of 5
Hello, I ordered two pants and two shirts in XL but they are not sized the same way (1 pant is wider and one shirt has longer sleeves). Otherwise, the products are in line with what I expected from them.
Translated reviews
C
Carol P.
Rating: 2 out of 5
The swimsuits are delivered in plastic but without individual packaging, plus two of the three cords are defective because the metal tip is not crimped as expected, I had to do it myself to avoid a return of merchandise, so big disappointment, decrease in service and product quality.
Translated reviews
Response from Kiwi Saint Tropez
Hello, indeed we do not use additional packaging to limit plastic use. Please feel free to return products with defects so that we can replace them for you. Best regards.
M
Mina T.
Rating: 1 out of 5
Quality not great.
Translated reviews
Response from Kiwi Saint Tropez
Hello, we are sorry that the product does not meet your expectations, please feel free to return the product for a refund. Best regards.
I
Isabelle
Rating: 1 out of 5
Hello, my package was supposed to arrive since 3/11, however I have gone to the chosen pickup point twice and my package is not there!!!! Where is my package???
Translated reviews
Response from Kiwi Saint Tropez
Hello Isabelle, indeed the post office is having difficulties delivering your package. I just informed customer service so they can find a solution with the post office to deliver your package as soon as possible. I invite you to contact our customer service if you need more information: [email protected] / 0979715188. Sorry for this incident we are doing our best to resolve the problem as quickly as possible.
S
Sofie R.
Rating: 2 out of 5
Sizes do not match. Must pay for returns. Returning is an outdated system, not keeping up with the times.
Translated reviews
I
Irene
Rating: 1 out of 5
I bought 4 swimsuits. One in xxxL: I was delivered a size 38! 2 other swimsuits are indeed the requested size but are too small even though they are my usual sizes at Kiwi. They should specify when these models run small
Translated reviews
L
Lorkens M.
Rating: 3 out of 5
I am delighted with the model itself, but with all the ruffles, I would have preferred a non-iron fabric.... Otherwise, I am still a fan of KIWI!!!
Translated reviews
C
Catherine A.
Rating: 1 out of 5
I did not receive my last order. Being absent during delivery, I received a call from the delivery person who did not leave a notice for me to pick it up at the post office. I made a complaint last Monday to recover my package and they found nothing. Please find my package
Translated reviews
C
Caroline
Rating: 1 out of 5
I received my package with a beautiful sweater but it was neither in merino wool nor in cashmere as planned
Translated reviews
P
Paul R.
Rating: 2 out of 5
Very disappointed by the color that appeared pink on the site
Translated reviews
T
T
Rating: 1 out of 5
However, very used to this brand, this year the elastics are way too tight, the swimsuits are unwearable. I went to the store to try others, I would need to take one size up to not be too tight but then the fabric sags, it's ugly. Very disappointed this year!
Translated reviews
M
Mourad T.
Rating: 3 out of 5
Size mismatch issue between models. I usually buy size L and this one was really too large!
Translated reviews
Response from Kiwi Saint Tropez
Hello, thank you for your feedback :) We will pass the information to our style and production department.
L
Luis G.
Rating: 3 out of 5
Why are there different prices between stores and the website? Why can't we have delivery to the store?
Translated reviews
Response from Kiwi Saint Tropez
Hello, indeed we start the sales a little earlier on our website. We try to offer this service in the Gulf of Saint Tropez, but it's difficult to manage for the stores with the season's influx. Have a good day.
T
Thomas S.
Rating: 1 out of 5
I received confirmation of the order but have not received any confirmation that the item has been shipped. I sent an email inquiry without response. I telephoned and no answer.
Response from Kiwi Saint Tropez
Hello, Yes we have shipped our order the 29/06, maybe the emails are in your spams ? Have you checked ? The delays for the delivery depends on the custom in the US, .... Have a good day :)
P
Paulo R.
Rating: 3 out of 5
The pants don't even carry the Kiwi Saint Tropez brand? Copy or rush production, very disappointed.
Translated reviews
Response from Kiwi Saint Tropez
Hello, when our collection stock runs out, we work with our supplier's brand, it is true that we should differentiate these products. Sorry for this lack of information... Best regards.
F
Frederic M.
Rating: 3 out of 5
Website not user-friendly Order blocked Manual unlocking after email exchange.. So a big lack of fluidity; for the rest very good
Translated reviews
Response from Kiwi Saint Tropez
Thank you for your feedback :) Could you please send us an email to better understand your problem
S
S. B.
Rating: 2 out of 5
I ordered a black swimsuit and received it in white!! I returned the whole thing today
Translated reviews
Response from Kiwi Saint Tropez
Hello, I am sorry to hear that you had an issue during the preparation of your order. We apologize for this error. Please know that your exchange or refund will be processed quickly. Best regards
V
Virginie D.
Rating: 3 out of 5
Average on the fabric
Translated reviews
Response from Kiwi Saint Tropez
Hello, sorry that the product did not meet your expectations
L
L. I.
Rating: 1 out of 5
poor service; delivery times are not respected; since 23.5.22 waiting for shipment
Translated reviews
Response from Kiwi Saint Tropez
Hello, we processed the order within the usual normal time, but indeed the carrier did not respect theirs, we are really sorry for that. Have a nice day
A
Audrey R.
Rating: 2 out of 5
Disappointed with my order because one of the products ordered did not match the products received. When it’s a gift, it’s not great. Fortunately, customer service was responsive but I find it a shame to make such silly mistakes.
Translated reviews
Response from Kiwi Saint Tropez
Hello. We are really sorry for this error. Please accept our apologies. Have a nice day
M
Myriam G.
Rating: 1 out of 5
Hello, I requested your services for one item out of two and the handling of my request was abrupt in the written exchange. It is not a solution to note that the document was not in the envelope and it does not reflect the image of KIWI ST TROPEZ. Best regards.
Translated reviews
Response from Kiwi Saint Tropez
Hello, I see that our customer service has already responded to your request on the site and has processed the refund, sorry that the procedure did not satisfy you. Best regards
L
Lahaye
Rating: 3 out of 5
A lot of choices but the prices are quite high and it's not easy to find an available seller
Translated reviews
Response from Kiwi Saint Tropez
Thank you for your feedback :)
S
Stephanie F.
Rating: 3 out of 5
Order never arrived... The refund was almost immediate
Translated reviews
Response from Kiwi Saint Tropez
Sorry that the carrier did not fulfill their part of the contract .... Thank you for your feedback :)
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 