Customers consistently praise the store for reliable delivery and fast shipping, with many noting delivery was quick and orders arrived as expected or even faster than anticipated. The product quality is repeatedly highlighted, including soft fabrics, well-made swimsuits, and stylish designs that meet or exceed expectations, along with accurate descriptions and good materials. Customer service is described as responsive, professional, and helpful, with easy contact and pleasant, proactive assistance like finding sought-after items. Overall, shoppers emphasize positive experiences from ordering to delivery, with repeat purchases and strong satisfaction across multiple product categories.
I didn't receive the delivery yet. I ordered it 5 days ago and I'm still waiting. The products are outstanding and I love this brand.
Response from Kiwi Saint Tropez
Sorry to hear that you had a problem with the delivery. have you contacted our customer support ?
B
Benoit D.
Rating: 3 out of 5
Every time for my daughters the sizes are too small and I always take one size up... Moreover, I had received a 10% additional promo code on sale prices and it was not accepted....
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Response from Kiwi Saint Tropez
Hello, it's strange that the code didn't work, it is valid on the entire site including sale items, don't hesitate to get back to us so we can find a solution with the code
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Laurent B.
Rating: 2 out of 5
Big disappointment!!! Poor quality fabric, poorly cut and poorly sewn swimsuits.
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order. Our customer service will contact you to find a solution. Best regards
M
Mme C.
Rating: 2 out of 5
Brown sweater ordered in L and received in size M. It was a Christmas gift so we only saw it when opening the package and too late for an exchange.
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Response from Kiwi Saint Tropez
Hello, Sorry for this mistake, it is not too late to request a return, especially since it was our error.
I
Isabelle H.
Rating: 1 out of 5
Very disappointed with the quality-price ratio
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order, could you tell us more?
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Naouel L.
Rating: 3 out of 5
The down jacket is less pretty than the visual on the site.
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Response from Kiwi Saint Tropez
Thank you for your feedback :) We do our best to ensure that the visuals match reality
J
Joel M.
Rating: 2 out of 5
When I ordered, it was not mentioned that I was ordering in France. I have to return the item due to a size error and the return is free ONLY IN FRANCE.
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Response from Kiwi Saint Tropez
Hello, sorry that you did not see this mention, but indeed to this day we can only offer this service in France
E
Emilie D.
Rating: 1 out of 5
I specifically made an express request to receive them before going on vacation and for the second package it arrived while I was on vacation. It states that the reception date of the packages is 1.11 and 8.11 but I received one package on 12.11 and the other between 15 and 25 when I was on vacation. I would like to return the items. I hope that the 14-day period starts from the receipt of the package and not from the order date. Do I need to download a return label? I can't find it on the site. Thank you for your feedback. Best regards
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Response from Kiwi Saint Tropez
Hello, I just checked your order, it was sent on time, we are sorry to learn that chronopost did not fulfill its part of the contract by not respecting its deadlines. No problem for the 14-day period, even if your return arrives late it will be processed without issue. You will receive your label by email. Best regards
F
Fiorella B.
Rating: 1 out of 5
Ordered online a one-piece swimsuit because it was out of stock in the store, opted for 48h delivery with Chronopost, and arrived... 5 days later. Size too small and on top of that, I have to pay for the return shipping. Avoid the eshop, the ladies in the store are so much more helpful.
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Response from Kiwi Saint Tropez
We are sorry to learn that Chronopost did not fulfill its part of the contract. Unfortunately, returns are not yet free for Belgium...
L
Laurence A.
Rating: 3 out of 5
It's just that I was a little disappointed with the quality of some products…
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Response from Kiwi Saint Tropez
Hello, which product disappointed you? Best regards
E
Evgeniya
Rating: 2 out of 5
The product received had defects, not even an apology from Kiwi St Tropez. Unfortunately, this was not the first time. Clearly, there is no quality check before shipping. The level of customer service leaves much to be desired.
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Response from Kiwi Saint Tropez
Hello, We are sorry to hear that you had an issue with one of our products. In such situations, we do our best to replace the product or proceed with an immediate refund. What was your problem with our customer service? Best regards
P
Patricia
Rating: 2 out of 5
Item with a defect on the sweater and a poorly made seam on one leg. Disappointed
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Response from Kiwi Saint Tropez
Hello, We are sorry to hear that you had a defect on one of our products. We have forwarded your request to our customer service for an exchange on your product.
C
Carol P.
Rating: 2 out of 5
Order as expected and fast shipping.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
B
Benoît J.
Rating: 1 out of 5
I am moderately happy because I ordered a men's swimsuit size 50 and I was sent a size 48. However, I am very pleased with the quick response from Kiwi who immediately sent me a free return and set aside a size 50 swimsuit. I will give 5 stars if I receive this size 50 swimsuit quickly.
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Response from Kiwi Saint Tropez
Hello Sir, We are sorry to learn that there was an error in the preparation of your order. We have forwarded your request to our customer service to send the missing product. Best regards
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Lionel M.
Rating: 1 out of 5
We bought clothes that were not the right size. Indeed, the saleswoman insisted that I try them on over my clothes. I found them very tight, but she told me it was because of my clothes underneath... Well, once I got home, I tried them on and none fit me! I live 2 hours away, so I had to buy them online in the right size. In the end, it cost me quite a bit...
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Response from Kiwi Saint Tropez
Hello, we have forwarded your request to our service that handles our stores. Best regards
B
Barbara D.
Rating: 3 out of 5
I am moderately happy because I ordered a men's jersey size 50 and I was sent a size 48. However, I am very pleased with the quick response from Kiwi who immediately sent me a free return and set aside a size 50 jersey. I will give 5 stars if I receive this size 50 jersey quickly.
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Response from Kiwi Saint Tropez
Hello, we are shipping the exchanges from the reception of your package. Have a nice day
L
Laure C.
Rating: 1 out of 5
Preparation error, I received different products from those I ordered. Unable to find the procedure to declare the return on your website. I sent a request via the contact form a week ago, no response. I returned the products anyway, which arrived at your place 3 days ago, I am waiting for news.
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Response from Kiwi Saint Tropez
Hello, we are sorry for this error. I am inquiring with customer service. Please feel free to write to [email protected] in case of any problem. Best regards
N
Natalia N.
Rating: 3 out of 5
Hello! Unfortunately the Pink bag was already unpacked und it has 2 small spots. Best regards,
Response from Kiwi Saint Tropez
Dear, sorry you had a problem with your bag, do not hesitate to contact our customer service to exchange this product
H
Hélène V.
Rating: 1 out of 5
I ordered a size L I had bought the same shorts in Juan les Pins and the one ordered is smaller! I will therefore return it Best regards
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Response from Kiwi Saint Tropez
It's quite strange, have you contacted our customer service about this? Have a nice day
C
Cecile S.
Rating: 1 out of 5
Still haven't received my order
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Response from Kiwi Saint Tropez
Hello, have you contacted our customer service for assistance?
M
Mathilde T.
Rating: 2 out of 5
Not representative of the photo.
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Response from Kiwi Saint Tropez
Hello, could you give us more details in order to best correct the issue. Thank you in advance
J
Jc G.
Rating: 2 out of 5
Having already ordered a swimsuit (1 piece) last year, I ordered 2 swimsuits of the same size (4) based on the size indications provided on the site. The indications confirmed that I should order the same size. But I was surprised. The 2 swimsuits were this time too small. I had to return them at my expense from Belgium (16.40 euros!) and reorder the larger size.
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Response from Kiwi Saint Tropez
Hello, was it the same shape? Because depending on the shapes, it can indeed vary
M
Mag G.
Rating: 3 out of 5
The items run small
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Response from Kiwi Saint Tropez
Hello, did you ask our customer service for an exchange? Best regards
C
Clara G.
Rating: 1 out of 5
A few days later, I found that all the items are 30% off.
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Response from Kiwi Saint Tropez
Yes, at the end of the season we discount products from our collection
O
Oumaima E.
Rating: 1 out of 5
I recently received an item that does not suit me (the color in the photo is different from that of the item received). Consequently, I returned the item and notified KIWI by email about the return. But to this day, I have not received any response from customer service indicating the proper receipt of my email, nor the refund procedures!
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Response from Kiwi Saint Tropez
Hello, I think your email did not reach us. I have just alerted the relevant service so they can get back to you as soon as possible. Best regards
C
Corinne B.
Rating: 1 out of 5
Jacket too small! The XXL is smaller than my XL that I have!!! I am very disappointed!
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Response from Kiwi Saint Tropez
Hello, we are sad to hear that our product did not meet your expectations. Please feel free to contact our customer service at [email protected] to start the return process. Good evening
J
Judith B.
Rating: 1 out of 5
The package never arrived to me. And I didn't get my money back.
Response from Kiwi Saint Tropez
Dear Judith, have you contact our customer service yet ? I have send your claim directly so we can fix this problem. Best regards
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Nadege G.
Rating: 1 out of 5
Very happy with my purchase
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Response from Kiwi Saint Tropez
Hello, could you tell us more about the reason for your dissatisfaction .... Best regards
S
Stephanie
Rating: 3 out of 5
I already have 2 Kiwi swimsuits (for 2 years) that fit me very well and are of very good quality. The stores being closed, I order swimsuits on the website in the same size and when trying them on they are too small!!!! What a disappointment ....
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
S
Sebsa B.
Rating: 3 out of 5
I ordered 2 items on the same day and asked for the delivery to be counted only once but my request was not taken into account
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Response from Kiwi Saint Tropez
Oops, maybe we didn't see your message in time, if there are 2 orders we send them separately indeed
A
Annie B.
Rating: 1 out of 5
The item does not match the photo, I returned it
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you were disappointed with your product. If we can help you, please do not hesitate. Best regards
M
Ms J.
Rating: 1 out of 5
I did not get my order ! Please I need to know where it is!!!
Response from Kiwi Saint Tropez
Dear Jessica, On the tracking it appears that your parcel has been delivered the 01/04. Can you confirm ? Best regards
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Nicolas M.
Rating: 3 out of 5
Very reasonable delivery times
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Response from Kiwi Saint Tropez
Thank you for your feedback :) Have a nice day
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Bernard B.
Rating: 3 out of 5
FINISHING OF T-SHIRTS
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Response from Kiwi Saint Tropez
Hello, We did not quite understand your feedback. Do you have a comment on the finishing of our t-shirts? Best regards
S
Simon
Rating: 3 out of 5
Delivery ok but a bit disappointed with the quality of the clothes
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback, which product disappointed you? Best regards
A
Alain V.
Rating: 1 out of 5
Package shipped not in accordance with the order. Size M instead of L ordered. Return to sender
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Response from Kiwi Saint Tropez
Hello, sorry for this error in preparing your order, our customer service will resolve your issue as soon as possible. Best regards
L
Latifa K.
Rating: 1 out of 5
Hi, this is the second time I order from the kiwi website. My first order was great but my second order I received three t-shirts in the wrong size. I ordered XL and received S. :( so sad
Response from Kiwi Saint Tropez
Dear, It appears tat you have ordered, one tshirt in XXL and 3 tshirts in small, please have a look on your invoice. Do not hesitate to contact us if you want to make exchange for the size. Best regards
D
Danielle D.
Rating: 3 out of 5
I didn't get one of the bikini tops and one got kinda bent... disappointed
Response from Kiwi Saint Tropez
Hello, We are very sorry to hear that you had a problem with your order, did you contacted the customer service for this situation? [email protected] Best regards ?
P
Pierre M.
Rating: 2 out of 5
Hi, for the shipping and delivery it's very good. It's the product that disappointed me a bit. After a few days of use in completely normal conditions, there is an outer seam on the waist that is coming undone and one on the inner slip as well. Manufacturing issue to check. Too bad I like your products. Best regards
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Response from Kiwi Saint Tropez
Hello, Following our phone conversation, I confirm the shipment of your replacement swimsuit Best regards ---------------------------------------------- Hello, Oh no ... We are really sorry to hear that you had an issue with one of our products ... Did you contact customer service about this? Best regards
A
Agata B.
Rating: 1 out of 5
My son is 14 years old and we bought size 16, and the swimsuits are small! I live in the Dominican Republic and it's very difficult to change them (at least in size). Thank you
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Response from Kiwi Saint Tropez
Hello, oh no... we are sorry to hear that the swimsuits do not fit you, it is possible to make an exchange but it is true that postal shipping from the Dominican Republic is complicated. You know that we remain available by email [email protected] or phone +33979715188 if you need assistance for your exchange.
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