Kiwi Saint Tropez delivers fast and reliable service with clear delivery timelines and smooth exchanges, supported by responsive customer service and easy-to-use procedures. Customers praise the quality and fit of swimsuits and beachwear, noting detailed compliments on fabric, design, and comfort, along with the practicality of easy ordering and quick shipping. The store earns praise for consistent product conformity to descriptions, attractive pricing for quality items, and efficient handling of orders and returns, creating a reassuring shopping experience. Overall, customers highlight repeat purchases, timely delivery, and positive interactions that reinforce trust in the brand.
First order on this site and it was delivered quickly. But the down jacket I bought was way too short while on the site photos it was of normal length, so very disappointed because it was exactly the color I wanted. So I returned it and was refunded quickly, that's very good.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback, we are really sorry that the product does not suit you.
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Karine B.
Rating: 4 out of 5
Good delivery times but really random sizing depending on the selected product
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Response from Kiwi Saint Tropez
Thank you for your feedback. Our customer service can be reached by phone as well as by email from 8:30 AM to 5:00 PM to provide you with information and advice. Additionally, if the ordered items do not suit you, you have the option to return them for an exchange or a refund.
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Joëlle F.
Rating: 2 out of 5
The item does not match the description. The sweater presented as "thick knit" is actually a thin sweater, suitable for spring.
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Response from Kiwi Saint Tropez
We are truly sorry to hear that the item does not suit you. You can return it to us for free and we will refund you as soon as we receive it. We will send you a prepaid return label by email.
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Marie
Rating: 4 out of 5
Kiwi always has great swimsuits. Impeccable UV t-shirt. Easy to wear and match in a casual wardrobe. Just a downside on the giraffe dress armhole cut. Fortunately, the after-sales service is responsive and conscientious, calling to check if a refund or size change is needed. They are forced to offer another model in stock. Really a company with still human qualities focused on the customer.
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Response from Kiwi Saint Tropez
Thank you very much for your kind feedback :)
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RAYNALD L.
Rating: 4 out of 5
Maybe just one downside, the packaging that I find light. On my last delivery, just a stretch film for the shipment of the 2 products and when I picked up my products at Pick-up, the plastic was quite damaged. Lucky break, nothing to report.
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Response from Kiwi Saint Tropez
Thank you for your feedback. Regarding the shipment of our packages, we use envelopes specially designed for shipping goods. We take your opinion very seriously and we are truly sorry that your package was damaged. We will be more careful with our future shipments.
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John M.
Rating: 4 out of 5
Seemless process, delivery on time. I have other Kiwi costumes and this was as good as expected. A little disappointed because it didn't come in its matching pouch, which is important to me also to range them in a drawer.
Response from Kiwi Saint Tropez
Thank you very much for your feedback. For all our men's jerseys, a matching fabric pouch is slipped into the back pocket of the jersey.
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karine B.
Rating: 4 out of 5
Fast and efficient, thank you
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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Stephane L.
Rating: 2 out of 5
Good evening, my disappointment comes from my last order.. I received a gray pouch in a terrible state, the St Tropez inscriptions were torn... The person who shipped it could not have missed it, so I did not like the 'I'm just passing off a pouch just in case?' for a rather 'chic' brand, the service is not up to par. And I think I will stop with your products. I am waiting for the refund for this one which could change my mind!
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that one of the products does not meet your expectations. Could we have photos of your problem by email at [email protected], because according to your order it is the vintage pouch which indeed has a deconstructed side. However, if one or more products from your order do not suit you, it is always possible to use the free return label in your customer area to request a refund. Best regards
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Rating: 1 out of 5
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Response from Kiwi Saint Tropez
Hello, we are truly sorry to hear that your order did not meet your expectations. We received your return yesterday, November 6th, and we processed the refund on the same day.
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Julie M.
Rating: 2 out of 5
I was very disappointed with the quality of the received sweaters. However, I had bought some last year but this year the quality really leaves much to be desired: - the manufacturer did not fix the colors so in the first wash the wipes (I had put several just in case, fortunately!) were soaked with their colors. In the next wash still a bit but much less. - the seams do not hold (on 3 sweaters so far) I took photos of the washing wipes as well as the holes if you need them.
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you had an issue with our products. This is the first return of this kind, could you please send us the photos at the following address [email protected] Have you already started a return procedure? Otherwise, I invite you to do so to request a refund. If you have any questions, please write to us at [email protected]
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Bernard G.
Rating: 4 out of 5
For men and therefore concerning me, one can only have doubts about the appropriate size. So we don't buy. Too bad.
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Response from Kiwi Saint Tropez
Hello, our customer service is reachable by phone as well as by email to advise you and answer all your questions. Moreover, if an item does not suit you, you can return it and we will proceed with an exchange or a refund. Our returns are free from mainland France only.
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Marie N.
Rating: 2 out of 5
I have two dresses of the same model. Ordering a 3rd one 20 cm longer.
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Response from Kiwi Saint Tropez
Hello, we have just sent you your free return label by email. You can return the item, and we will refund you as soon as we receive it.
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Didier R.
Rating: 4 out of 5
Quality products and fast delivery!! I recommend.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
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RAPHAEL N.
Rating: 4 out of 5
I have always bought bikinis, bags, dresses, t-shirts, and for my husband polos, swimsuits, shirts, etc...... all the items are out of the ordinary, and I still have quite a few since I had stocked up on clothes in-store.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
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Ellen
Rating: 1 out of 5
I ordered a dress, you charged me $25 plus $17 shipping. I never received the dress. You sent no explanation, refunded me $25 but never refunded me fir the shipping!!! I sent a fraud complaint to my Gold American Express about fraud. We don't tolerate such horrible service in America!
Response from Kiwi Saint Tropez
Hello, We answered the message you sent to us. The parcel left our office but you made a mistake in your address (France instead of USA) We told you that we'll refund you the order and shipping fees when we get your package back) But you can complain to your Gold American Express if you prefer. They will contact us and we'll provide the proof of the shipping and the invoice with the mistake on the address. Regards,
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pascale F.
Rating: 2 out of 5
I am a very loyal customer of your swimsuits because I spend more than half the year in the sun and in the water and they suit me well. I know your models and sizes well and I am disappointed because the one I received was not a 4 but a 3 even though it was labeled 4 and I was able to verify with my previous swimsuits and it was obvious. I was going on a cruise and I couldn't change it, too bad because I threw my money in the air.
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Response from Kiwi Saint Tropez
Hello, you have the option to return the item for a refund or exchange even if you have exceeded your 14-day return period. If the swimsuit has not been worn, washed, and is still tagged, we will proceed with its refund without any problem.
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Eva
Rating: 1 out of 5
I have not received the order
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Response from Kiwi Saint Tropez
Hello, we have opened an inquiry with the carrier to find out about the package. We will contact you as soon as we have more information.
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Irit S.
Rating: 1 out of 5
Didn't receive my order
Response from Kiwi Saint Tropez
We have checked the tracking of your package. As it left our warehouse on June 26, we cannot yet open an investigation. Delivery to Israel takes an average of 8 working days (Monday to Friday). We will send you the tracking number by e-mail.
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muriel
Rating: 2 out of 5
Very disappointed because we cannot exchange in store in Belgium and the return costs are at our expense (16.95 euros) The item is too big and therefore I lose money
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Response from Kiwi Saint Tropez
Hello Madam, it is clearly stated in our terms of use that following an online sale, no complaint can be processed by our stores. Furthermore, it is also stated that our returns are free only in mainland France.
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CH
Rating: 1 out of 5
The fabric is of very poor quality. Deformation of the product from the first use.
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Response from Kiwi Saint Tropez
Hello Madam, you can download your return label from your customer account and send the item back to us. If you still have your invoice, can you mark the item as defective and include it in the package.
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Caroline
Rating: 2 out of 5
Order delivered quickly. But the swimsuit does not correspond to the usual cuts of the brand. I returned it.
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Response from Kiwi Saint Tropez
Hello Madam, the cuts of our swimsuits evolve and change every year in order to offer our customers trendy shapes.
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AG S.
Rating: 2 out of 5
The item is of good quality, true to the photo but way too small even though I took a size up (I wear a 36 or very small 38 and size 3 is too small.
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Response from Kiwi Saint Tropez
Hello, you can return the item to proceed with an exchange or a refund.
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Jimenez M.
Rating: 4 out of 5
Delivery within 24 hours Items conform to the description
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
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SDT
Rating: 4 out of 5
This is my first purchase from this company, the order was respected. No unpleasant surprises upon receipt. I am very satisfied.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
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Gisler
Rating: 4 out of 5
Speed price
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Response from Kiwi Saint Tropez
Thank you for your feedback.
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Fabrice
Rating: 4 out of 5
Fast shipping after ordering on the site, but the size ordered is not the size received, contacted customer service and very quick return of the items to the correct size. Everything was resolved and received in 5 days. Very satisfied.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback. We are really sorry for this size error.
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Isabelle L.
Rating: 4 out of 5
Beautiful product but color different from what the photo suggested
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Response from Kiwi Saint Tropez
We are sorry that the product does not completely meet your expectations. If you would like a refund, we can send you a return label.
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Marianne M.
Rating: 1 out of 5
Return fees outside France are exorbitant. Very disappointing!!
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Response from Kiwi Saint Tropez
Hello, we understand your disappointment, unfortunately we are not responsible for the rates applied by the carriers in your country.... Best regards
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Negre
Rating: 1 out of 5
item very poorly packaged no protection on the item response to our email at the limit of politeness bottom of the jogging a thread pulled
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Response from Kiwi Saint Tropez
Hello, not all our products are packaged in plastic, however we are working on an ecological solution to better protect our products during shipping with recycled paper. Best regards
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Anima E.
Rating: 4 out of 5
Color and material very pleasant; I expected something a little thicker, but at least it allows wearing the set in spring and autumn too!
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Evelyn D.
Rating: 4 out of 5
No desire to write
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Response from Kiwi Saint Tropez
Hello, yes some of our models are not available above XXL, sorry
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Nicolas M.
Rating: 4 out of 5
Order conforms to our expectations
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carol P.
Rating: 2 out of 5
The swimsuits are delivered in plastic but without individual packaging, plus two of the three cords are defective because the metal tip is not crimped as expected, I had to do it myself to avoid a return of merchandise, so big disappointment, decrease in service and product quality.
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Response from Kiwi Saint Tropez
Hello, indeed we do not use additional packaging to limit plastic use. Please feel free to return products with defects so that we can replace them for you. Best regards.
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Mina T.
Rating: 1 out of 5
Quality not great.
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Response from Kiwi Saint Tropez
Hello, we are sorry that the product does not meet your expectations, please feel free to return the product for a refund. Best regards.
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Isabelle
Rating: 1 out of 5
Hello, my package was supposed to arrive since 3/11, however I have gone to the chosen pickup point twice and my package is not there!!!! Where is my package???
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Response from Kiwi Saint Tropez
Hello Isabelle, indeed the post office is having difficulties delivering your package. I just informed customer service so they can find a solution with the post office to deliver your package as soon as possible. I invite you to contact our customer service if you need more information: [email protected] / 0979715188. Sorry for this incident we are doing our best to resolve the problem as quickly as possible.
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Sofie R.
Rating: 2 out of 5
Sizes do not match. Must pay for returns. Returning is an outdated system, not keeping up with the times.
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Irene
Rating: 1 out of 5
I bought 4 swimsuits. One in xxxL: I was delivered a size 38! 2 other swimsuits are indeed the requested size but are too small even though they are my usual sizes at Kiwi. They should specify when these models run small
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Catherine A.
Rating: 1 out of 5
I did not receive my last order. Being absent during delivery, I received a call from the delivery person who did not leave a notice for me to pick it up at the post office. I made a complaint last Monday to recover my package and they found nothing. Please find my package
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Caroline
Rating: 1 out of 5
I received my package with a beautiful sweater but it was neither in merino wool nor in cashmere as planned
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Paul R.
Rating: 2 out of 5
Very disappointed by the color that appeared pink on the site
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