Customers consistently praise the store for reliable delivery and fast shipping, with many noting delivery was quick and orders arrived as expected or even faster than anticipated. The product quality is repeatedly highlighted, including soft fabrics, well-made swimsuits, and stylish designs that meet or exceed expectations, along with accurate descriptions and good materials. Customer service is described as responsive, professional, and helpful, with easy contact and pleasant, proactive assistance like finding sought-after items. Overall, shoppers emphasize positive experiences from ordering to delivery, with repeat purchases and strong satisfaction across multiple product categories.
Hello, yes some of our models are not available above XXL, sorry
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Nicolas M.
Rating: 4 out of 5
Order conforms to our expectations
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Carol P.
Rating: 2 out of 5
The swimsuits are delivered in plastic but without individual packaging, plus two of the three cords are defective because the metal tip is not crimped as expected, I had to do it myself to avoid a return of merchandise, so big disappointment, decrease in service and product quality.
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Response from Kiwi Saint Tropez
Hello, indeed we do not use additional packaging to limit plastic use. Please feel free to return products with defects so that we can replace them for you. Best regards.
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Mina T.
Rating: 1 out of 5
Quality not great.
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Response from Kiwi Saint Tropez
Hello, we are sorry that the product does not meet your expectations, please feel free to return the product for a refund. Best regards.
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Isabelle
Rating: 1 out of 5
Hello, my package was supposed to arrive since 3/11, however I have gone to the chosen pickup point twice and my package is not there!!!! Where is my package???
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Response from Kiwi Saint Tropez
Hello Isabelle, indeed the post office is having difficulties delivering your package. I just informed customer service so they can find a solution with the post office to deliver your package as soon as possible. I invite you to contact our customer service if you need more information: [email protected] / 0979715188. Sorry for this incident we are doing our best to resolve the problem as quickly as possible.
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Sofie R.
Rating: 2 out of 5
Sizes do not match. Must pay for returns. Returning is an outdated system, not keeping up with the times.
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Irene
Rating: 1 out of 5
I bought 4 swimsuits. One in xxxL: I was delivered a size 38! 2 other swimsuits are indeed the requested size but are too small even though they are my usual sizes at Kiwi. They should specify when these models run small
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Catherine A.
Rating: 1 out of 5
I did not receive my last order. Being absent during delivery, I received a call from the delivery person who did not leave a notice for me to pick it up at the post office. I made a complaint last Monday to recover my package and they found nothing. Please find my package
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Caroline
Rating: 1 out of 5
I received my package with a beautiful sweater but it was neither in merino wool nor in cashmere as planned
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Paul R.
Rating: 2 out of 5
Very disappointed by the color that appeared pink on the site
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Sylvie F.
Rating: 4 out of 5
The last pants received are larger than those from last year in the same size (XS).
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T
Rating: 1 out of 5
However, very used to this brand, this year the elastics are way too tight, the swimsuits are unwearable. I went to the store to try others, I would need to take one size up to not be too tight but then the fabric sags, it's ugly. Very disappointed this year!
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Delphine S.
Rating: 4 out of 5
I love your products but I have a small downside... while on vacation in the south of France we visited several Kiwi stores... My question is simple: why are some items discounted on the site and not in stores? This is unfortunate and unfortunately encourages online purchases.
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Claire J.
Rating: 4 out of 5
The beach towels are still as beautiful. An incomplete delivery was addressed with a simple call and the missing product was immediately resent, received in 1 day.
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Julie A.
Rating: 4 out of 5
I found some very fresh outfits and very nice cuts! The shop manager is very available and gives good advice! I will gladly return!
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Sissi
Rating: 4 out of 5
White bikini top, lined, very well cut, good support, adjustable straps. I recommend.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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Michel C.
Rating: 4 out of 5
Satisfied with your brand.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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Thomas S.
Rating: 1 out of 5
I received confirmation of the order but have not received any confirmation that the item has been shipped. I sent an email inquiry without response. I telephoned and no answer.
Response from Kiwi Saint Tropez
Hello, Yes we have shipped our order the 29/06, maybe the emails are in your spams ? Have you checked ? The delays for the delivery depends on the custom in the US, .... Have a good day :)
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S. B.
Rating: 2 out of 5
I ordered a black swimsuit and received it in white!! I returned the whole thing today
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Response from Kiwi Saint Tropez
Hello, I am sorry to hear that you had an issue during the preparation of your order. We apologize for this error. Please know that your exchange or refund will be processed quickly. Best regards
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Didier D.
Rating: 4 out of 5
VERY BEAUTIFUL MATERIAL, TOP SERVICE BRAVO
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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L. I.
Rating: 1 out of 5
poor service; delivery times are not respected; since 23.5.22 waiting for shipment
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Response from Kiwi Saint Tropez
Hello, we processed the order within the usual normal time, but indeed the carrier did not respect theirs, we are really sorry for that. Have a nice day
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Sylvie R.
Rating: 4 out of 5
The size is perfect, the color and pattern as well. Satisfied with my purchase with discount.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Audrey R.
Rating: 2 out of 5
Disappointed with my order because one of the products ordered did not match the products received. When it’s a gift, it’s not great. Fortunately, customer service was responsive but I find it a shame to make such silly mistakes.
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Response from Kiwi Saint Tropez
Hello. We are really sorry for this error. Please accept our apologies. Have a nice day
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Myriam G.
Rating: 1 out of 5
Hello, I requested your services for one item out of two and the handling of my request was abrupt in the written exchange. It is not a solution to note that the document was not in the envelope and it does not reflect the image of KIWI ST TROPEZ. Best regards.
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Response from Kiwi Saint Tropez
Hello, I see that our customer service has already responded to your request on the site and has processed the refund, sorry that the procedure did not satisfy you. Best regards
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Client
Rating: 4 out of 5
Efficient service.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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Celine P.
Rating: 4 out of 5
The swimsuits are very pretty but fit a bit small.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Maria D.
Rating: 1 out of 5
I didn't receive the delivery yet. I ordered it 5 days ago and I'm still waiting. The products are outstanding and I love this brand.
Response from Kiwi Saint Tropez
Sorry to hear that you had a problem with the delivery. have you contacted our customer support ?
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Gilles R.
Rating: 4 out of 5
Fast delivery solid packaging Normal size.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Huber
Rating: 4 out of 5
Beautiful swimsuits, but they run small!
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
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Laurent B.
Rating: 2 out of 5
Big disappointment!!! Poor quality fabric, poorly cut and poorly sewn swimsuits.
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order. Our customer service will contact you to find a solution. Best regards
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Dominique B.
Rating: 4 out of 5
Lack of sizes
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
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Cecile P.
Rating: 4 out of 5
Nice item with a few small defects that do not prevent wearing the garment.
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :) Could you tell us more about these defects? Did you contact our customer service for an exchange? Best regards
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Marina Z.
Rating: 4 out of 5
Everything is ok, bikini, shipment with Collissimo and quality
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Response from Kiwi Saint Tropez
thank you
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Mme C.
Rating: 2 out of 5
Brown sweater ordered in L and received in size M. It was a Christmas gift so we only saw it when opening the package and too late for an exchange.
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Response from Kiwi Saint Tropez
Hello, Sorry for this mistake, it is not too late to request a return, especially since it was our error.
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Isabelle H.
Rating: 1 out of 5
Very disappointed with the quality-price ratio
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order, could you tell us more?
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G.m.
Rating: 4 out of 5
Product meets my expectations, I can add as usual. The brand has never disappointed me whether in online orders or in stores. Fast delivery. Waiting for the exchange, as the down jacket received had a stain.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Pascale M.
Rating: 4 out of 5
Very good. Matches what I was looking for
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
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Julie
Rating: 4 out of 5
Quality items and fast delivery
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
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Odile S.
Rating: 4 out of 5
Men's shirt well wrinkled Gift impossible to give as is A little ironing before sending would have been welcome
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Didier M.
Rating: 4 out of 5
Satisfied but waiting for loyalty
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :) We are working on it to offer the best solution
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