Customers consistently praise the store for reliable delivery and fast shipping, with many noting delivery was quick and orders arrived as expected or even faster than anticipated. The product quality is repeatedly highlighted, including soft fabrics, well-made swimsuits, and stylish designs that meet or exceed expectations, along with accurate descriptions and good materials. Customer service is described as responsive, professional, and helpful, with easy contact and pleasant, proactive assistance like finding sought-after items. Overall, shoppers emphasize positive experiences from ordering to delivery, with repeat purchases and strong satisfaction across multiple product categories.
When I ordered, it was not mentioned that I was ordering in France. I have to return the item due to a size error and the return is free ONLY IN FRANCE.
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Response from Kiwi Saint Tropez
Hello, sorry that you did not see this mention, but indeed to this day we can only offer this service in France
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Caroline M.
Rating: 4 out of 5
Kiwi products are of very good quality. And the patterns are always original.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Emilie D.
Rating: 1 out of 5
I specifically made an express request to receive them before going on vacation and for the second package it arrived while I was on vacation. It states that the reception date of the packages is 1.11 and 8.11 but I received one package on 12.11 and the other between 15 and 25 when I was on vacation. I would like to return the items. I hope that the 14-day period starts from the receipt of the package and not from the order date. Do I need to download a return label? I can't find it on the site. Thank you for your feedback. Best regards
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Response from Kiwi Saint Tropez
Hello, I just checked your order, it was sent on time, we are sorry to learn that chronopost did not fulfill its part of the contract by not respecting its deadlines. No problem for the 14-day period, even if your return arrives late it will be processed without issue. You will receive your label by email. Best regards
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Fiorella B.
Rating: 1 out of 5
Ordered online a one-piece swimsuit because it was out of stock in the store, opted for 48h delivery with Chronopost, and arrived... 5 days later. Size too small and on top of that, I have to pay for the return shipping. Avoid the eshop, the ladies in the store are so much more helpful.
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Response from Kiwi Saint Tropez
We are sorry to learn that Chronopost did not fulfill its part of the contract. Unfortunately, returns are not yet free for Belgium...
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Cécile
Rating: 4 out of 5
Perfect if you pay by credit card, if you choose bank transfer you do not receive the request and the order does not go through
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Response from Kiwi Saint Tropez
Hello, indeed we ship orders by bank transfer when we receive it. Banking information is provided once the order validation is completed
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Bernard G.
Rating: 4 out of 5
We are satisfied.
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
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Mathilde M.
Rating: 4 out of 5
Very good brand Good quality fabric and very comfortable
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
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Karen M.
Rating: 4 out of 5
NICE SHORTS, nice prices, fast delivery
Response from Kiwi Saint Tropez
Thanks :)
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Nathalie
Rating: 4 out of 5
It's a shame that we can't pick up our order in-store and return it there. VERY disappointing not to have the same promotions in-store as on the website.
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Response from Kiwi Saint Tropez
Thank you for your feedback :) Yes, it is difficult to offer this service in all our stores.
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Pascale M.
Rating: 4 out of 5
Very satisfied with the delivery time and the products
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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Evgeniya
Rating: 2 out of 5
The product received had defects, not even an apology from Kiwi St Tropez. Unfortunately, this was not the first time. Clearly, there is no quality check before shipping. The level of customer service leaves much to be desired.
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Response from Kiwi Saint Tropez
Hello, We are sorry to hear that you had an issue with one of our products. In such situations, we do our best to replace the product or proceed with an immediate refund. What was your problem with our customer service? Best regards
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Beatrice D.
Rating: 4 out of 5
Satisfied with my items received quickly
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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Brnthult M.
Rating: 4 out of 5
Beautiful quality. Completely satisfied
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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Patrick
Rating: 4 out of 5
Very comfortable
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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Patricia
Rating: 2 out of 5
Item with a defect on the sweater and a poorly made seam on one leg. Disappointed
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Response from Kiwi Saint Tropez
Hello, We are sorry to hear that you had a defect on one of our products. We have forwarded your request to our customer service for an exchange on your product.
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Anélo
Rating: 4 out of 5
Very thin and very pleasant t-shirt to wear but too expensive...
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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Carol P.
Rating: 2 out of 5
Order as expected and fast shipping.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Benoît J.
Rating: 1 out of 5
I am moderately happy because I ordered a men's swimsuit size 50 and I was sent a size 48. However, I am very pleased with the quick response from Kiwi who immediately sent me a free return and set aside a size 50 swimsuit. I will give 5 stars if I receive this size 50 swimsuit quickly.
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Response from Kiwi Saint Tropez
Hello Sir, We are sorry to learn that there was an error in the preparation of your order. We have forwarded your request to our customer service to send the missing product. Best regards
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Lionel M.
Rating: 1 out of 5
We bought clothes that were not the right size. Indeed, the saleswoman insisted that I try them on over my clothes. I found them very tight, but she told me it was because of my clothes underneath... Well, once I got home, I tried them on and none fit me! I live 2 hours away, so I had to buy them online in the right size. In the end, it cost me quite a bit...
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Response from Kiwi Saint Tropez
Hello, we have forwarded your request to our service that handles our stores. Best regards
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Katja S.
Rating: 4 out of 5
I am in love with Kiwi St Tropez!!!Great quality and great style!The only thing that i don t find ok are the high shipping costs, especially for the return!
Response from Kiwi Saint Tropez
Thanks :)
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Pascale T.
Rating: 4 out of 5
Very good but be careful it shrinks in the wash. These are the dresses
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Response from Kiwi Saint Tropez
Hello, What issue did you have?
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Brigitte M.
Rating: 4 out of 5
Very good but still no loyalty for good customers
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Response from Kiwi Saint Tropez
We will implement this quickly
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Laure C.
Rating: 1 out of 5
Preparation error, I received different products from those I ordered. Unable to find the procedure to declare the return on your website. I sent a request via the contact form a week ago, no response. I returned the products anyway, which arrived at your place 3 days ago, I am waiting for news.
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Response from Kiwi Saint Tropez
Hello, we are sorry for this error. I am inquiring with customer service. Please feel free to write to [email protected] in case of any problem. Best regards
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Sandrine F.
Rating: 4 out of 5
Very nice bag! Item delivered quickly and good quality/price ratio, the only small downside is the color which seemed to be khaki for the writing on the bag while it is black. I looked for the color indication in the item description but I did not find it... so I would have chosen another color... but the bag remains very nice!
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Christine G.
Rating: 4 out of 5
Order arrived quickly.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Ginette C.
Rating: 4 out of 5
First of all, thank you for the speed and seriousness regarding my order. Phew finally!!! Thanks to the Kiwi store in Cassis where I found the top of this red flower swimsuit. I must say that all summer I could only wear the bottom that was sold to me and it didn't fit at all and to be exchanged (several times I went to the Kiwi store in St Raphael who promised me that boxes arrive every week and that I would have the top in the right size, and the bottom that I could exchange. None of that. I find myself today thanks to Kiwi Cassis, and thanks to you with a matching and correct swimsuit, however I have on my arms a bottom purchased that was not taken back by Kiwi St Raphael, the concerned saleswoman knew very well that she would have no more stock but sold me this bottom in the waiting....!!!, anyway the summer has passed. How can I do or what commercial gesture can be made to me??? Thank you to you.
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Response from Kiwi Saint Tropez
Unfortunately this season we had a lot of issues regarding restocks of many products that never arrived even though they were planned....
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Katele
Rating: 4 out of 5
In line with my expectations.
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Response from Kiwi Saint Tropez
Thank you for your feedback, have a nice day :)
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Sylvie B.
Rating: 4 out of 5
Easy order on your site. Fast delivery but item put "loose" in a plastic envelope without careful packaging. This degrades the image I had of your brand. Item in line with my expectations nonetheless.
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Response from Kiwi Saint Tropez
Thank you for your feedback, have a nice day :)
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Hélène V.
Rating: 1 out of 5
I ordered a size L I had bought the same shorts in Juan les Pins and the one ordered is smaller! I will therefore return it Best regards
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Response from Kiwi Saint Tropez
It's quite strange, have you contacted our customer service about this? Have a nice day
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Anne F.
Rating: 4 out of 5
Very beautiful products but a bit expensive, too bad because I would buy many more...
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Response from Kiwi Saint Tropez
Thank you for your feedback, have a nice day :)
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Senni L.
Rating: 4 out of 5
The bikini is very pretty, I like it, but I find the padding a bit too thick.
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Response from Kiwi Saint Tropez
Thank you for your feedback, have a nice day :)
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Winston
Rating: 4 out of 5
A little disappointed by the quality of the fabric, it wrinkles a lot, perfect cut and color
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Response from Kiwi Saint Tropez
Hello, could you tell us which products? Thank you, have a nice day
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Cecile S.
Rating: 1 out of 5
Still haven't received my order
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Response from Kiwi Saint Tropez
Hello, have you contacted our customer service for assistance?
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Laurence N.
Rating: 4 out of 5
Fast delivery and product as ordered. Very good service
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Response from Kiwi Saint Tropez
Thank you for your feedback, have a nice day :)
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Eric W.
Rating: 4 out of 5
I am really satisfied, good product, good service. Best regards, Eric Verdier
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Response from Kiwi Saint Tropez
Thank you for your feedback, have a nice day :)
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Julie
Rating: 4 out of 5
Fast delivery. Well packaged. The swimsuit is beautiful but has a few defects.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback. Could you please share your comments on the defects via email [email protected] Thank you in advance
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Mathilde T.
Rating: 2 out of 5
Not representative of the photo.
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Response from Kiwi Saint Tropez
Hello, could you give us more details in order to best correct the issue. Thank you in advance
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Marie-Christine A.
Rating: 4 out of 5
The only issue, we found your package at the edge of the street near the mailbox, the order was blown by the wind and not near the mailbox, in other words, everyone could help themselves (delivered in the middle of the night)
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Response from Kiwi Saint Tropez
Sorry that our carrier neglected the delivery of your order. Best regards
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Stéphanie D.
Rating: 4 out of 5
I really like your products, unfortunately it was not the right size.
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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Jc G.
Rating: 2 out of 5
Having already ordered a swimsuit (1 piece) last year, I ordered 2 swimsuits of the same size (4) based on the size indications provided on the site. The indications confirmed that I should order the same size. But I was surprised. The 2 swimsuits were this time too small. I had to return them at my expense from Belgium (16.40 euros!) and reorder the larger size.
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Response from Kiwi Saint Tropez
Hello, was it the same shape? Because depending on the shapes, it can indeed vary
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