Customers consistently praise the store for reliable delivery and fast shipping, with many noting delivery was quick and orders arrived as expected or even faster than anticipated. The product quality is repeatedly highlighted, including soft fabrics, well-made swimsuits, and stylish designs that meet or exceed expectations, along with accurate descriptions and good materials. Customer service is described as responsive, professional, and helpful, with easy contact and pleasant, proactive assistance like finding sought-after items. Overall, shoppers emphasize positive experiences from ordering to delivery, with repeat purchases and strong satisfaction across multiple product categories.
Returns from Belgium must be paid for by the customer. I find this unacceptable. This is not mentioned anywhere. And I had to email countless times to find out that the return does not go through Kiwi. I only received the address.
Translated reviews
Response from Kiwi Saint Tropez
Before placing your order, it is clearly mentioned at the bottom of the home page of our website as well as in our general conditions of sale that our returns are free in Metropolitan France only. Once you have received your order, in the package is your invoice and on the back of this you have our returns policy and this is clearly noted.
D
Dagwin L.
Rating: 4 out of 5
Everything is fine!
Translated reviews
Response from Kiwi Saint Tropez
Thank you for your feedback.
V
Valeria
Rating: 4 out of 5
Bought 2 swimsuits. Timely delivery. Really beautiful and original swimsuits
Translated reviews
Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
C
Colette P.
Rating: 4 out of 5
Fast delivery time, easy return,
Translated reviews
Response from Kiwi Saint Tropez
Thank you for your feedback :)
N
Naninette
Rating: 4 out of 5
Nice swimsuit well cut beautiful color
Translated reviews
Response from Kiwi Saint Tropez
Thank you for your feedback :)
D
Dominique B.
Rating: 4 out of 5
Fast delivery and quality ok
Translated reviews
Response from Kiwi Saint Tropez
Thank you for your feedback.
F
Francois J.
Rating: 3 out of 5
I live in AIX EN PROVENCE and I started by looking on your site and noticed that a store in Cassis existed, but was unreachable by phone. I went there and found that it no longer existed. A lot of kilometers that could have been spared if your site was up to date. I did not find the color of my choice for the pants I ordered, and not finding it, I sent you an email, and tried to reach you several times by phone, to avoid a round trip Aix Saint Tropez. Out of desperation, I took a color that I already had, while I am almost sure that other colors were available in my size. Too bad for me and for you because I also intended to buy a sweater from you.
Translated reviews
Response from Kiwi Saint Tropez
Hello, our shop in Cassis is only open in the summer. You can reach us by phone at 09 79 71 51 88 as well as by email at [email protected] from Monday to Friday from 8:30 AM to 5 PM. If the ordered item does not suit you and it has not been worn, you still have the option to return it for free by generating your prepaid return label from the 'return' tab located at the bottom of the homepage of our website. We will refund you upon receipt of your package.
V
Virginie
Rating: 4 out of 5
First order on this site and it was delivered quickly. But the down jacket I bought was way too short while on the site photos it was of normal length, so very disappointed because it was exactly the color I wanted. So I returned it and was refunded quickly, that's very good.
Translated reviews
Response from Kiwi Saint Tropez
Thank you very much for your feedback, we are really sorry that the product does not suit you.
K
Karine B.
Rating: 4 out of 5
Good delivery times but really random sizing depending on the selected product
Translated reviews
Response from Kiwi Saint Tropez
Thank you for your feedback. Our customer service can be reached by phone as well as by email from 8:30 AM to 5:00 PM to provide you with information and advice. Additionally, if the ordered items do not suit you, you have the option to return them for an exchange or a refund.
O
Odile R.
Rating: 3 out of 5
Very long pants ..
Translated reviews
Response from Kiwi Saint Tropez
Hello, our customer service can be reached by phone as well as by email to provide you with information and advice, particularly on sizes and the fit of the products. Additionally, if the product is still in its original condition (unworn and tagged), you have the option to return it to us for free using your prepaid return label. You can check our return policy on the back of your invoice or in the return tab located at the bottom of our website's homepage.
M
Marie
Rating: 4 out of 5
Kiwi always has great swimsuits. Impeccable UV t-shirt. Easy to wear and match in a casual wardrobe. Just a downside on the giraffe dress armhole cut. Fortunately, the after-sales service is responsive and conscientious, calling to check if a refund or size change is needed. They are forced to offer another model in stock. Really a company with still human qualities focused on the customer.
Translated reviews
Response from Kiwi Saint Tropez
Thank you very much for your kind feedback :)
R
Raynald L.
Rating: 4 out of 5
Maybe just one downside, the packaging that I find light. On my last delivery, just a stretch film for the shipment of the 2 products and when I picked up my products at Pick-up, the plastic was quite damaged. Lucky break, nothing to report.
Translated reviews
Response from Kiwi Saint Tropez
Thank you for your feedback. Regarding the shipment of our packages, we use envelopes specially designed for shipping goods. We take your opinion very seriously and we are truly sorry that your package was damaged. We will be more careful with our future shipments.
J
John M.
Rating: 4 out of 5
Seemless process, delivery on time. I have other Kiwi costumes and this was as good as expected. A little disappointed because it didn't come in its matching pouch, which is important to me also to range them in a drawer.
Response from Kiwi Saint Tropez
Thank you very much for your feedback. For all our men's jerseys, a matching fabric pouch is slipped into the back pocket of the jersey.
K
Karine B.
Rating: 4 out of 5
Fast and efficient, thank you
Translated reviews
Response from Kiwi Saint Tropez
Thank you for your feedback!
M
Mse S.
Rating: 3 out of 5
I did not receive tracking for the delivery and I insist that it is incredible that you do not charge VAT for European companies outside France!!!!!!
Translated reviews
Response from Kiwi Saint Tropez
Hello, regarding tracking, have you checked your spam emails? We charge excluding VAT for orders shipped outside the EU.
M
Mme S.
Rating: 3 out of 5
My delivery point was not respected. The dresses are smaller than usual.
Translated reviews
Response from Kiwi Saint Tropez
Hello, we have indeed shipped your order to the Valses des fleurs relay point, but this relay point refused delivery because it was saturated. Moreover, if the ordered items do not suit you, you can return them to us for free and we will refund you upon receipt of your package.
👎
👎👎
Rating: 1 out of 5
-
Translated reviews
Response from Kiwi Saint Tropez
Hello, we are truly sorry to hear that your order did not meet your expectations. We received your return yesterday, November 6th, and we processed the refund on the same day.
B
Bernard G.
Rating: 4 out of 5
For men and therefore concerning me, one can only have doubts about the appropriate size. So we don't buy. Too bad.
Translated reviews
Response from Kiwi Saint Tropez
Hello, our customer service is reachable by phone as well as by email to advise you and answer all your questions. Moreover, if an item does not suit you, you can return it and we will proceed with an exchange or a refund. Our returns are free from mainland France only.
D
Didier R.
Rating: 4 out of 5
Quality products and fast delivery!! I recommend.
Translated reviews
Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
R
Raphael N.
Rating: 4 out of 5
I have always bought bikinis, bags, dresses, t-shirts, and for my husband polos, swimsuits, shirts, etc...... all the items are out of the ordinary, and I still have quite a few since I had stocked up on clothes in-store.
Translated reviews
Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
E
Ellen
Rating: 1 out of 5
I ordered a dress, you charged me $25 plus $17 shipping. I never received the dress. You sent no explanation, refunded me $25 but never refunded me fir the shipping!!! I sent a fraud complaint to my Gold American Express about fraud. We don't tolerate such horrible service in America!
Response from Kiwi Saint Tropez
Hello, We answered the message you sent to us. The parcel left our office but you made a mistake in your address (France instead of USA) We told you that we'll refund you the order and shipping fees when we get your package back) But you can complain to your Gold American Express if you prefer. They will contact us and we'll provide the proof of the shipping and the invoice with the mistake on the address. Regards,
D
Dominique J.
Rating: 3 out of 5
The products are poorly described. For example, no dimensions are given for the bags, just 'medium or large size', which is very subjective. It is also not mentioned whether a shoulder strap is provided or not. I had to call a store to get information.
Translated reviews
Response from Kiwi Saint Tropez
Hello, our iconic bags indeed have two standard sizes Medium (58x32x18 cm) and Large (65x37x21 cm), they are also all equipped with a shoulder strap inside. Our customer service can be reached by phone at 09 79 71 51 88 as well as by email at [email protected] to answer your questions.
E
Eva
Rating: 1 out of 5
I have not received the order
Translated reviews
Response from Kiwi Saint Tropez
Hello, we have opened an inquiry with the carrier to find out about the package. We will contact you as soon as we have more information.
I
Irit S.
Rating: 1 out of 5
Didn't receive my order
Response from Kiwi Saint Tropez
We have checked the tracking of your package. As it left our warehouse on June 26, we cannot yet open an investigation. Delivery to Israel takes an average of 8 working days (Monday to Friday). We will send you the tracking number by e-mail.
C
Ch
Rating: 1 out of 5
The fabric is of very poor quality. Deformation of the product from the first use.
Translated reviews
Response from Kiwi Saint Tropez
Hello Madam, you can download your return label from your customer account and send the item back to us. If you still have your invoice, can you mark the item as defective and include it in the package.
J
Jimenez M.
Rating: 4 out of 5
Delivery within 24 hours Items conform to the description
Translated reviews
Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
R
Ric
Rating: 3 out of 5
The package is unfortunately poorly protected... so I accidentally cut one of the swimsuits... advice to use a small box, right?
Translated reviews
Response from Kiwi Saint Tropez
Hello, if your item has been damaged, do not hesitate to return it to us. We will proceed with its refund upon receipt of the package.
S
Sdt
Rating: 4 out of 5
This is my first purchase from this company, the order was respected. No unpleasant surprises upon receipt. I am very satisfied.
Translated reviews
Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
M
Madueno
Rating: 3 out of 5
The prices are too high. It is not justified to sell a jersey for 100€
Translated reviews
Response from Kiwi Saint Tropez
Hello, please note that if the item's tag has not been cut and it has not been washed or worn, if it does not suit you, you can return it to us at no cost. You will be refunded once we have received the package.
G
Gisler
Rating: 4 out of 5
Speed price
Translated reviews
Response from Kiwi Saint Tropez
Thank you for your feedback.
F
Fabrice
Rating: 4 out of 5
Fast shipping after ordering on the site, but the size ordered is not the size received, contacted customer service and very quick return of the items to the correct size. Everything was resolved and received in 5 days. Very satisfied.
Translated reviews
Response from Kiwi Saint Tropez
Thank you very much for your feedback. We are really sorry for this size error.
A
Anne-Lise L.
Rating: 3 out of 5
Easy ordering on the site, I ordered a 2-piece for my daughter in size 16 years (she is 14), upon arrival, the bikini is too small, yet she is 1.62 for 53 kg, she is disappointed. I ordered a 2-piece in size 3 for myself (I am 1.67 for 66 kg), a size that I consider average hence the choice of size 3 (out of 5), it was a first order but the sizes did not match. The return of the order from Belgium cost me 12 euros, I should have been more careful before ordering.
Translated reviews
Response from Kiwi Saint Tropez
Hello, we are really sorry that the items do not suit you. Please know that our after-sales service is reachable by phone to advise you. Regarding our returns, it is clearly stated in our general sales conditions that returns outside France are at your expense.
A
Annie J.
Rating: 3 out of 5
Order received very quickly (received on March 16, two days after placing it). The two vests are very nice but unfortunately, two buttons are missing out of four on one of the vests.
Translated reviews
Response from Kiwi Saint Tropez
We are truly sorry for this manufacturing defect. You can return the defective item for free with the return label found inside the package. We will proceed with the refund upon receipt of it.
I
Isabelle L.
Rating: 4 out of 5
Beautiful product but color different from what the photo suggested
Translated reviews
Response from Kiwi Saint Tropez
We are sorry that the product does not completely meet your expectations. If you would like a refund, we can send you a return label.
M
Marianne M.
Rating: 1 out of 5
Return fees outside France are exorbitant. Very disappointing!!
Translated reviews
Response from Kiwi Saint Tropez
Hello, we understand your disappointment, unfortunately we are not responsible for the rates applied by the carriers in your country.... Best regards
N
Negre
Rating: 1 out of 5
item very poorly packaged no protection on the item response to our email at the limit of politeness bottom of the jogging a thread pulled
Translated reviews
Response from Kiwi Saint Tropez
Hello, not all our products are packaged in plastic, however we are working on an ecological solution to better protect our products during shipping with recycled paper. Best regards
A
Anima E.
Rating: 4 out of 5
Color and material very pleasant; I expected something a little thicker, but at least it allows wearing the set in spring and autumn too!
Translated reviews
E
Evelyn D.
Rating: 4 out of 5
No desire to write
Translated reviews
Response from Kiwi Saint Tropez
Hello, yes some of our models are not available above XXL, sorry
L
Laura T.
Rating: 3 out of 5
Package received quickly!! 1 swimsuit received packaged and the other 2 without anything, without bag, without labels!!! I hope they are new!!!
Translated reviews
Response from Kiwi Saint Tropez
Hello, our men's swimsuits are not packaged in bags, they have a pouch in the back pocket on some models, as for the label it may have been torn off during the processing of the order by mistake. Our apologies.
B
Beatrice
Rating: 3 out of 5
Fast and compliant delivery HOWEVER an item I was very eager for was defective. I returned it. Thank you for including the necessary for returns in the package.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 