Kiwi Saint Tropez delivers fast and reliable service with clear delivery timelines and smooth exchanges, supported by responsive customer service and easy-to-use procedures. Customers praise the quality and fit of swimsuits and beachwear, noting detailed compliments on fabric, design, and comfort, along with the practicality of easy ordering and quick shipping. The store earns praise for consistent product conformity to descriptions, attractive pricing for quality items, and efficient handling of orders and returns, creating a reassuring shopping experience. Overall, customers highlight repeat purchases, timely delivery, and positive interactions that reinforce trust in the brand.
First order on this site and it was delivered quickly. But the down jacket I bought was way too short while on the site photos it was of normal length, so very disappointed because it was exactly the color I wanted. So I returned it and was refunded quickly, that's very good.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback, we are really sorry that the product does not suit you.
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Karine B.
Rating: 4 out of 5
Good delivery times but really random sizing depending on the selected product
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Response from Kiwi Saint Tropez
Thank you for your feedback. Our customer service can be reached by phone as well as by email from 8:30 AM to 5:00 PM to provide you with information and advice. Additionally, if the ordered items do not suit you, you have the option to return them for an exchange or a refund.
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Odile R.
Rating: 3 out of 5
Very long pants ..
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Response from Kiwi Saint Tropez
Hello, our customer service can be reached by phone as well as by email to provide you with information and advice, particularly on sizes and the fit of the products. Additionally, if the product is still in its original condition (unworn and tagged), you have the option to return it to us for free using your prepaid return label. You can check our return policy on the back of your invoice or in the return tab located at the bottom of our website's homepage.
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Marie
Rating: 4 out of 5
Kiwi always has great swimsuits. Impeccable UV t-shirt. Easy to wear and match in a casual wardrobe. Just a downside on the giraffe dress armhole cut. Fortunately, the after-sales service is responsive and conscientious, calling to check if a refund or size change is needed. They are forced to offer another model in stock. Really a company with still human qualities focused on the customer.
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Response from Kiwi Saint Tropez
Thank you very much for your kind feedback :)
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RAYNALD L.
Rating: 4 out of 5
Maybe just one downside, the packaging that I find light. On my last delivery, just a stretch film for the shipment of the 2 products and when I picked up my products at Pick-up, the plastic was quite damaged. Lucky break, nothing to report.
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Response from Kiwi Saint Tropez
Thank you for your feedback. Regarding the shipment of our packages, we use envelopes specially designed for shipping goods. We take your opinion very seriously and we are truly sorry that your package was damaged. We will be more careful with our future shipments.
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John M.
Rating: 4 out of 5
Seemless process, delivery on time. I have other Kiwi costumes and this was as good as expected. A little disappointed because it didn't come in its matching pouch, which is important to me also to range them in a drawer.
Response from Kiwi Saint Tropez
Thank you very much for your feedback. For all our men's jerseys, a matching fabric pouch is slipped into the back pocket of the jersey.
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karine B.
Rating: 4 out of 5
Fast and efficient, thank you
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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MSE S.
Rating: 3 out of 5
I did not receive tracking for the delivery and I insist that it is incredible that you do not charge VAT for European companies outside France!!!!!!
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Response from Kiwi Saint Tropez
Hello, regarding tracking, have you checked your spam emails? We charge excluding VAT for orders shipped outside the EU.
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Mme S.
Rating: 3 out of 5
My delivery point was not respected. The dresses are smaller than usual.
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Response from Kiwi Saint Tropez
Hello, we have indeed shipped your order to the Valses des fleurs relay point, but this relay point refused delivery because it was saturated. Moreover, if the ordered items do not suit you, you can return them to us for free and we will refund you upon receipt of your package.
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Rating: 1 out of 5
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Response from Kiwi Saint Tropez
Hello, we are truly sorry to hear that your order did not meet your expectations. We received your return yesterday, November 6th, and we processed the refund on the same day.
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Bernard G.
Rating: 4 out of 5
For men and therefore concerning me, one can only have doubts about the appropriate size. So we don't buy. Too bad.
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Response from Kiwi Saint Tropez
Hello, our customer service is reachable by phone as well as by email to advise you and answer all your questions. Moreover, if an item does not suit you, you can return it and we will proceed with an exchange or a refund. Our returns are free from mainland France only.
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Didier R.
Rating: 4 out of 5
Quality products and fast delivery!! I recommend.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
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RAPHAEL N.
Rating: 4 out of 5
I have always bought bikinis, bags, dresses, t-shirts, and for my husband polos, swimsuits, shirts, etc...... all the items are out of the ordinary, and I still have quite a few since I had stocked up on clothes in-store.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
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Ellen
Rating: 1 out of 5
I ordered a dress, you charged me $25 plus $17 shipping. I never received the dress. You sent no explanation, refunded me $25 but never refunded me fir the shipping!!! I sent a fraud complaint to my Gold American Express about fraud. We don't tolerate such horrible service in America!
Response from Kiwi Saint Tropez
Hello, We answered the message you sent to us. The parcel left our office but you made a mistake in your address (France instead of USA) We told you that we'll refund you the order and shipping fees when we get your package back) But you can complain to your Gold American Express if you prefer. They will contact us and we'll provide the proof of the shipping and the invoice with the mistake on the address. Regards,
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Dominique J.
Rating: 3 out of 5
The products are poorly described. For example, no dimensions are given for the bags, just 'medium or large size', which is very subjective. It is also not mentioned whether a shoulder strap is provided or not. I had to call a store to get information.
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Response from Kiwi Saint Tropez
Hello, our iconic bags indeed have two standard sizes Medium (58x32x18 cm) and Large (65x37x21 cm), they are also all equipped with a shoulder strap inside. Our customer service can be reached by phone at 09 79 71 51 88 as well as by email at [email protected] to answer your questions.
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Eva
Rating: 1 out of 5
I have not received the order
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Response from Kiwi Saint Tropez
Hello, we have opened an inquiry with the carrier to find out about the package. We will contact you as soon as we have more information.
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Irit S.
Rating: 1 out of 5
Didn't receive my order
Response from Kiwi Saint Tropez
We have checked the tracking of your package. As it left our warehouse on June 26, we cannot yet open an investigation. Delivery to Israel takes an average of 8 working days (Monday to Friday). We will send you the tracking number by e-mail.
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CH
Rating: 1 out of 5
The fabric is of very poor quality. Deformation of the product from the first use.
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Response from Kiwi Saint Tropez
Hello Madam, you can download your return label from your customer account and send the item back to us. If you still have your invoice, can you mark the item as defective and include it in the package.
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Jimenez M.
Rating: 4 out of 5
Delivery within 24 hours Items conform to the description
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
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Ric
Rating: 3 out of 5
The package is unfortunately poorly protected... so I accidentally cut one of the swimsuits... advice to use a small box, right?
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Response from Kiwi Saint Tropez
Hello, if your item has been damaged, do not hesitate to return it to us. We will proceed with its refund upon receipt of the package.
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SDT
Rating: 4 out of 5
This is my first purchase from this company, the order was respected. No unpleasant surprises upon receipt. I am very satisfied.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
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madueno
Rating: 3 out of 5
The prices are too high. It is not justified to sell a jersey for 100€
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Response from Kiwi Saint Tropez
Hello, please note that if the item's tag has not been cut and it has not been washed or worn, if it does not suit you, you can return it to us at no cost. You will be refunded once we have received the package.
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Gisler
Rating: 4 out of 5
Speed price
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Response from Kiwi Saint Tropez
Thank you for your feedback.
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Fabrice
Rating: 4 out of 5
Fast shipping after ordering on the site, but the size ordered is not the size received, contacted customer service and very quick return of the items to the correct size. Everything was resolved and received in 5 days. Very satisfied.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback. We are really sorry for this size error.
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Anne-Lise L.
Rating: 3 out of 5
Easy ordering on the site, I ordered a 2-piece for my daughter in size 16 years (she is 14), upon arrival, the bikini is too small, yet she is 1.62 for 53 kg, she is disappointed. I ordered a 2-piece in size 3 for myself (I am 1.67 for 66 kg), a size that I consider average hence the choice of size 3 (out of 5), it was a first order but the sizes did not match. The return of the order from Belgium cost me 12 euros, I should have been more careful before ordering.
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Response from Kiwi Saint Tropez
Hello, we are really sorry that the items do not suit you. Please know that our after-sales service is reachable by phone to advise you. Regarding our returns, it is clearly stated in our general sales conditions that returns outside France are at your expense.
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annie J.
Rating: 3 out of 5
Order received very quickly (received on March 16, two days after placing it). The two vests are very nice but unfortunately, two buttons are missing out of four on one of the vests.
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Response from Kiwi Saint Tropez
We are truly sorry for this manufacturing defect. You can return the defective item for free with the return label found inside the package. We will proceed with the refund upon receipt of it.
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Isabelle L.
Rating: 4 out of 5
Beautiful product but color different from what the photo suggested
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Response from Kiwi Saint Tropez
We are sorry that the product does not completely meet your expectations. If you would like a refund, we can send you a return label.
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Marianne M.
Rating: 1 out of 5
Return fees outside France are exorbitant. Very disappointing!!
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Response from Kiwi Saint Tropez
Hello, we understand your disappointment, unfortunately we are not responsible for the rates applied by the carriers in your country.... Best regards
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Negre
Rating: 1 out of 5
item very poorly packaged no protection on the item response to our email at the limit of politeness bottom of the jogging a thread pulled
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Response from Kiwi Saint Tropez
Hello, not all our products are packaged in plastic, however we are working on an ecological solution to better protect our products during shipping with recycled paper. Best regards
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Anima E.
Rating: 4 out of 5
Color and material very pleasant; I expected something a little thicker, but at least it allows wearing the set in spring and autumn too!
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Evelyn D.
Rating: 4 out of 5
No desire to write
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Response from Kiwi Saint Tropez
Hello, yes some of our models are not available above XXL, sorry
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Laura T.
Rating: 3 out of 5
Package received quickly!! 1 swimsuit received packaged and the other 2 without anything, without bag, without labels!!! I hope they are new!!!
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Response from Kiwi Saint Tropez
Hello, our men's swimsuits are not packaged in bags, they have a pouch in the back pocket on some models, as for the label it may have been torn off during the processing of the order by mistake. Our apologies.
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Beatrice
Rating: 3 out of 5
Fast and compliant delivery HOWEVER an item I was very eager for was defective. I returned it. Thank you for including the necessary for returns in the package.
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Nicolas M.
Rating: 4 out of 5
Order conforms to our expectations
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HBO
Rating: 3 out of 5
Hello, I ordered two pants and two shirts in XL but they are not sized the same way (1 pant is wider and one shirt has longer sleeves). Otherwise, the products are in line with what I expected from them.
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Mina T.
Rating: 1 out of 5
Quality not great.
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Response from Kiwi Saint Tropez
Hello, we are sorry that the product does not meet your expectations, please feel free to return the product for a refund. Best regards.
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Isabelle
Rating: 1 out of 5
Hello, my package was supposed to arrive since 3/11, however I have gone to the chosen pickup point twice and my package is not there!!!! Where is my package???
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Response from Kiwi Saint Tropez
Hello Isabelle, indeed the post office is having difficulties delivering your package. I just informed customer service so they can find a solution with the post office to deliver your package as soon as possible. I invite you to contact our customer service if you need more information: [email protected] / 0979715188. Sorry for this incident we are doing our best to resolve the problem as quickly as possible.
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Irene
Rating: 1 out of 5
I bought 4 swimsuits. One in xxxL: I was delivered a size 38! 2 other swimsuits are indeed the requested size but are too small even though they are my usual sizes at Kiwi. They should specify when these models run small
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LORKENS M.
Rating: 3 out of 5
I am delighted with the model itself, but with all the ruffles, I would have preferred a non-iron fabric.... Otherwise, I am still a fan of KIWI!!!
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Catherine A.
Rating: 1 out of 5
I did not receive my last order. Being absent during delivery, I received a call from the delivery person who did not leave a notice for me to pick it up at the post office. I made a complaint last Monday to recover my package and they found nothing. Please find my package
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