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N
Rating: 4 out of 5
Order conforms to our expectations
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Customer reviews of Kiwi Saint Tropez
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 503 published reviews
Summary of reviews
Customers consistently praise the store for reliable delivery and fast shipping, with many noting delivery was quick and orders arrived as expected or even faster than anticipated. The product quality is repeatedly highlighted, including soft fabrics, well-made swimsuits, and stylish designs that meet or exceed expectations, along with accurate descriptions and good materials. Customer service is described as responsive, professional, and helpful, with easy contact and pleasant, proactive assistance like finding sought-after items. Overall, shoppers emphasize positive experiences from ordering to delivery, with repeat purchases and strong satisfaction across multiple product categories.
Reviews 1, 3 and 4 stars
Reset filtersH
Rating: 3 out of 5
Hello, I ordered two pants and two shirts in XL but they are not sized the same way (1 pant is wider and one shirt has longer sleeves). Otherwise, the products are in line with what I expected from them.
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M
Rating: 1 out of 5
Quality not great.
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Response from Kiwi Saint Tropez
Hello, we are sorry that the product does not meet your expectations, please feel free to return the product for a refund. Best regards.
I
Rating: 1 out of 5
Hello, my package was supposed to arrive since 3/11, however I have gone to the chosen pickup point twice and my package is not there!!!! Where is my package???
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Response from Kiwi Saint Tropez
Hello Isabelle, indeed the post office is having difficulties delivering your package. I just informed customer service so they can find a solution with the post office to deliver your package as soon as possible. I invite you to contact our customer service if you need more information: [email protected] / 0979715188. Sorry for this incident we are doing our best to resolve the problem as quickly as possible.
I
Rating: 1 out of 5
I bought 4 swimsuits. One in xxxL: I was delivered a size 38! 2 other swimsuits are indeed the requested size but are too small even though they are my usual sizes at Kiwi. They should specify when these models run small
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L
Rating: 3 out of 5
I am delighted with the model itself, but with all the ruffles, I would have preferred a non-iron fabric.... Otherwise, I am still a fan of KIWI!!!
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C
Rating: 1 out of 5
I did not receive my last order. Being absent during delivery, I received a call from the delivery person who did not leave a notice for me to pick it up at the post office. I made a complaint last Monday to recover my package and they found nothing. Please find my package
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C
Rating: 1 out of 5
I received my package with a beautiful sweater but it was neither in merino wool nor in cashmere as planned
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S
Rating: 4 out of 5
The last pants received are larger than those from last year in the same size (XS).
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T
Rating: 1 out of 5
However, very used to this brand, this year the elastics are way too tight, the swimsuits are unwearable. I went to the store to try others, I would need to take one size up to not be too tight but then the fabric sags, it's ugly. Very disappointed this year!
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D
Rating: 4 out of 5
I love your products but I have a small downside... while on vacation in the south of France we visited several Kiwi stores... My question is simple: why are some items discounted on the site and not in stores? This is unfortunate and unfortunately encourages online purchases.
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C
Rating: 4 out of 5
The beach towels are still as beautiful. An incomplete delivery was addressed with a simple call and the missing product was immediately resent, received in 1 day.
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J
Rating: 4 out of 5
I found some very fresh outfits and very nice cuts! The shop manager is very available and gives good advice! I will gladly return!
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S
Rating: 4 out of 5
White bikini top, lined, very well cut, good support, adjustable straps. I recommend.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
M
Rating: 3 out of 5
Size mismatch issue between models. I usually buy size L and this one was really too large!
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :) We will pass the information to our style and production department.
M
Rating: 4 out of 5
Satisfied with your brand.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
L
Rating: 3 out of 5
Why are there different prices between stores and the website? Why can't we have delivery to the store?
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Response from Kiwi Saint Tropez
Hello, indeed we start the sales a little earlier on our website. We try to offer this service in the Gulf of Saint Tropez, but it's difficult to manage for the stores with the season's influx. Have a good day.
T
Rating: 1 out of 5
I received confirmation of the order but have not received any confirmation that the item has been shipped. I sent an email inquiry without response. I telephoned and no answer.
Response from Kiwi Saint Tropez
Hello, Yes we have shipped our order the 29/06, maybe the emails are in your spams ? Have you checked ? The delays for the delivery depends on the custom in the US, .... Have a good day :)
P
Rating: 3 out of 5
The pants don't even carry the Kiwi Saint Tropez brand? Copy or rush production, very disappointed.
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Response from Kiwi Saint Tropez
Hello, when our collection stock runs out, we work with our supplier's brand, it is true that we should differentiate these products. Sorry for this lack of information... Best regards.
F
Rating: 3 out of 5
Website not user-friendly Order blocked Manual unlocking after email exchange.. So a big lack of fluidity; for the rest very good
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Response from Kiwi Saint Tropez
Thank you for your feedback :) Could you please send us an email to better understand your problem
D
Rating: 4 out of 5
VERY BEAUTIFUL MATERIAL, TOP SERVICE BRAVO
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
V
Rating: 3 out of 5
Average on the fabric
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Response from Kiwi Saint Tropez
Hello, sorry that the product did not meet your expectations
L
Rating: 1 out of 5
poor service; delivery times are not respected; since 23.5.22 waiting for shipment
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Response from Kiwi Saint Tropez
Hello, we processed the order within the usual normal time, but indeed the carrier did not respect theirs, we are really sorry for that. Have a nice day
S
Rating: 4 out of 5
The size is perfect, the color and pattern as well. Satisfied with my purchase with discount.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
M
Rating: 1 out of 5
Hello, I requested your services for one item out of two and the handling of my request was abrupt in the written exchange. It is not a solution to note that the document was not in the envelope and it does not reflect the image of KIWI ST TROPEZ. Best regards.
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Response from Kiwi Saint Tropez
Hello, I see that our customer service has already responded to your request on the site and has processed the refund, sorry that the procedure did not satisfy you. Best regards
L
Rating: 3 out of 5
A lot of choices but the prices are quite high and it's not easy to find an available seller
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
S
Rating: 3 out of 5
Order never arrived... The refund was almost immediate
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Response from Kiwi Saint Tropez
Sorry that the carrier did not fulfill their part of the contract .... Thank you for your feedback :)
C
Rating: 4 out of 5
Efficient service.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
C
Rating: 4 out of 5
The swimsuits are very pretty but fit a bit small.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
M
Rating: 1 out of 5
I didn't receive the delivery yet. I ordered it 5 days ago and I'm still waiting. The products are outstanding and I love this brand.
Response from Kiwi Saint Tropez
Sorry to hear that you had a problem with the delivery. have you contacted our customer support ?
B
Rating: 3 out of 5
Every time for my daughters the sizes are too small and I always take one size up... Moreover, I had received a 10% additional promo code on sale prices and it was not accepted....
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Response from Kiwi Saint Tropez
Hello, it's strange that the code didn't work, it is valid on the entire site including sale items, don't hesitate to get back to us so we can find a solution with the code
G
Rating: 4 out of 5
Fast delivery solid packaging Normal size.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
H
Rating: 4 out of 5
Beautiful swimsuits, but they run small!
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
D
Rating: 4 out of 5
Lack of sizes
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
C
Rating: 4 out of 5
Nice item with a few small defects that do not prevent wearing the garment.
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :) Could you tell us more about these defects? Did you contact our customer service for an exchange? Best regards
M
Rating: 4 out of 5
Everything is ok, bikini, shipment with Collissimo and quality
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Response from Kiwi Saint Tropez
thank you
I
Rating: 1 out of 5
Very disappointed with the quality-price ratio
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order, could you tell us more?
G
Rating: 4 out of 5
Product meets my expectations, I can add as usual. The brand has never disappointed me whether in online orders or in stores. Fast delivery. Waiting for the exchange, as the down jacket received had a stain.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
P
Rating: 4 out of 5
Very good. Matches what I was looking for
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
J
Rating: 4 out of 5
Quality items and fast delivery
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)