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C
Rating: 1 out of 5
I received my package with a beautiful sweater but it was neither in merino wool nor in cashmere as planned
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Customer reviews of Kiwi Saint Tropez
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 448 published reviews
Summary of reviews
Kiwi Saint Tropez delivers fast and reliable service with clear delivery timelines and smooth exchanges, supported by responsive customer service and easy-to-use procedures. Customers praise the quality and fit of swimsuits and beachwear, noting detailed compliments on fabric, design, and comfort, along with the practicality of easy ordering and quick shipping. The store earns praise for consistent product conformity to descriptions, attractive pricing for quality items, and efficient handling of orders and returns, creating a reassuring shopping experience. Overall, customers highlight repeat purchases, timely delivery, and positive interactions that reinforce trust in the brand.
Reviews 1, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
The last pants received are larger than those from last year in the same size (XS).
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T
Rating: 1 out of 5
However, very used to this brand, this year the elastics are way too tight, the swimsuits are unwearable. I went to the store to try others, I would need to take one size up to not be too tight but then the fabric sags, it's ugly. Very disappointed this year!
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D
Rating: 4 out of 5
I love your products but I have a small downside... while on vacation in the south of France we visited several Kiwi stores... My question is simple: why are some items discounted on the site and not in stores? This is unfortunate and unfortunately encourages online purchases.
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C
Rating: 4 out of 5
The beach towels are still as beautiful. An incomplete delivery was addressed with a simple call and the missing product was immediately resent, received in 1 day.
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J
Rating: 4 out of 5
I found some very fresh outfits and very nice cuts! The shop manager is very available and gives good advice! I will gladly return!
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S
Rating: 4 out of 5
White bikini top, lined, very well cut, good support, adjustable straps. I recommend.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
M
Rating: 3 out of 5
Size mismatch issue between models. I usually buy size L and this one was really too large!
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :) We will pass the information to our style and production department.
M
Rating: 4 out of 5
Satisfied with your brand.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
L
Rating: 3 out of 5
Why are there different prices between stores and the website? Why can't we have delivery to the store?
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Response from Kiwi Saint Tropez
Hello, indeed we start the sales a little earlier on our website. We try to offer this service in the Gulf of Saint Tropez, but it's difficult to manage for the stores with the season's influx. Have a good day.
T
Rating: 1 out of 5
I received confirmation of the order but have not received any confirmation that the item has been shipped. I sent an email inquiry without response. I telephoned and no answer.
Response from Kiwi Saint Tropez
Hello, Yes we have shipped our order the 29/06, maybe the emails are in your spams ? Have you checked ? The delays for the delivery depends on the custom in the US, .... Have a good day :)
P
Rating: 3 out of 5
The pants don't even carry the Kiwi Saint Tropez brand? Copy or rush production, very disappointed.
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Response from Kiwi Saint Tropez
Hello, when our collection stock runs out, we work with our supplier's brand, it is true that we should differentiate these products. Sorry for this lack of information... Best regards.
F
Rating: 3 out of 5
Website not user-friendly Order blocked Manual unlocking after email exchange.. So a big lack of fluidity; for the rest very good
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Response from Kiwi Saint Tropez
Thank you for your feedback :) Could you please send us an email to better understand your problem
D
Rating: 4 out of 5
VERY BEAUTIFUL MATERIAL, TOP SERVICE BRAVO
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
V
Rating: 3 out of 5
Average on the fabric
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Response from Kiwi Saint Tropez
Hello, sorry that the product did not meet your expectations
L
Rating: 1 out of 5
poor service; delivery times are not respected; since 23.5.22 waiting for shipment
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Response from Kiwi Saint Tropez
Hello, we processed the order within the usual normal time, but indeed the carrier did not respect theirs, we are really sorry for that. Have a nice day
S
Rating: 4 out of 5
The size is perfect, the color and pattern as well. Satisfied with my purchase with discount.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
M
Rating: 1 out of 5
Hello, I requested your services for one item out of two and the handling of my request was abrupt in the written exchange. It is not a solution to note that the document was not in the envelope and it does not reflect the image of KIWI ST TROPEZ. Best regards.
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Response from Kiwi Saint Tropez
Hello, I see that our customer service has already responded to your request on the site and has processed the refund, sorry that the procedure did not satisfy you. Best regards
L
Rating: 3 out of 5
A lot of choices but the prices are quite high and it's not easy to find an available seller
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
S
Rating: 3 out of 5
Order never arrived... The refund was almost immediate
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Response from Kiwi Saint Tropez
Sorry that the carrier did not fulfill their part of the contract .... Thank you for your feedback :)
C
Rating: 4 out of 5
Efficient service.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
C
Rating: 4 out of 5
The swimsuits are very pretty but fit a bit small.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
M
Rating: 1 out of 5
I didn't receive the delivery yet. I ordered it 5 days ago and I'm still waiting. The products are outstanding and I love this brand.
Response from Kiwi Saint Tropez
Sorry to hear that you had a problem with the delivery. have you contacted our customer support ?
B
Rating: 3 out of 5
Every time for my daughters the sizes are too small and I always take one size up... Moreover, I had received a 10% additional promo code on sale prices and it was not accepted....
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Response from Kiwi Saint Tropez
Hello, it's strange that the code didn't work, it is valid on the entire site including sale items, don't hesitate to get back to us so we can find a solution with the code
G
Rating: 4 out of 5
Fast delivery solid packaging Normal size.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
H
Rating: 4 out of 5
Beautiful swimsuits, but they run small!
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
D
Rating: 4 out of 5
Lack of sizes
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
C
Rating: 4 out of 5
Nice item with a few small defects that do not prevent wearing the garment.
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :) Could you tell us more about these defects? Did you contact our customer service for an exchange? Best regards
M
Rating: 4 out of 5
Everything is ok, bikini, shipment with Collissimo and quality
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Response from Kiwi Saint Tropez
thank you
I
Rating: 1 out of 5
Very disappointed with the quality-price ratio
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order, could you tell us more?
G
Rating: 4 out of 5
Product meets my expectations, I can add as usual. The brand has never disappointed me whether in online orders or in stores. Fast delivery. Waiting for the exchange, as the down jacket received had a stain.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
P
Rating: 4 out of 5
Very good. Matches what I was looking for
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
J
Rating: 4 out of 5
Quality items and fast delivery
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
O
Rating: 4 out of 5
Men's shirt well wrinkled Gift impossible to give as is A little ironing before sending would have been welcome
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
N
Rating: 3 out of 5
The down jacket is less pretty than the visual on the site.
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Response from Kiwi Saint Tropez
Thank you for your feedback :) We do our best to ensure that the visuals match reality
D
Rating: 4 out of 5
Satisfied but waiting for loyalty
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :) We are working on it to offer the best solution
C
Rating: 4 out of 5
Kiwi products are of very good quality. And the patterns are always original.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
E
Rating: 1 out of 5
I specifically made an express request to receive them before going on vacation and for the second package it arrived while I was on vacation. It states that the reception date of the packages is 1.11 and 8.11 but I received one package on 12.11 and the other between 15 and 25 when I was on vacation. I would like to return the items. I hope that the 14-day period starts from the receipt of the package and not from the order date. Do I need to download a return label? I can't find it on the site. Thank you for your feedback. Best regards
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Response from Kiwi Saint Tropez
Hello, I just checked your order, it was sent on time, we are sorry to learn that chronopost did not fulfill its part of the contract by not respecting its deadlines. No problem for the 14-day period, even if your return arrives late it will be processed without issue. You will receive your label by email. Best regards
F
Rating: 1 out of 5
Ordered online a one-piece swimsuit because it was out of stock in the store, opted for 48h delivery with Chronopost, and arrived... 5 days later. Size too small and on top of that, I have to pay for the return shipping. Avoid the eshop, the ladies in the store are so much more helpful.
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Response from Kiwi Saint Tropez
We are sorry to learn that Chronopost did not fulfill its part of the contract. Unfortunately, returns are not yet free for Belgium...
C
Rating: 4 out of 5
Perfect if you pay by credit card, if you choose bank transfer you do not receive the request and the order does not go through
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Response from Kiwi Saint Tropez
Hello, indeed we ship orders by bank transfer when we receive it. Banking information is provided once the order validation is completed