Customer reviews of Kiwi Saint Tropez

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 1 448 published reviews
5 1 225 85% 4 102 7% 3 42 3% 2 29 2% 1 50 3%

Summary of reviews

Kiwi Saint Tropez delivers fast and reliable service with clear delivery timelines and smooth exchanges, supported by responsive customer service and easy-to-use procedures. Customers praise the quality and fit of swimsuits and beachwear, noting detailed compliments on fabric, design, and comfort, along with the practicality of easy ordering and quick shipping. The store earns praise for consistent product conformity to descriptions, attractive pricing for quality items, and efficient handling of orders and returns, creating a reassuring shopping experience. Overall, customers highlight repeat purchases, timely delivery, and positive interactions that reinforce trust in the brand.

1 star review

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O
Oumaima E.
Rating: 1 out of 5
I recently received an item that does not suit me (the color in the photo is different from that of the item received). Consequently, I returned the item and notified KIWI by email about the return. But to this day, I have not received any response from customer service indicating the proper receipt of my email, nor the refund procedures!
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Response from Kiwi Saint Tropez
Hello, I think your email did not reach us. I have just alerted the relevant service so they can get back to you as soon as possible. Best regards
C
Corinne B.
Rating: 1 out of 5
Jacket too small! The XXL is smaller than my XL that I have!!! I am very disappointed!
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Response from Kiwi Saint Tropez
Hello, we are sad to hear that our product did not meet your expectations. Please feel free to contact our customer service at [email protected] to start the return process. Good evening
J
Judith B.
Rating: 1 out of 5
The package never arrived to me. And I didn't get my money back.
Response from Kiwi Saint Tropez
Dear Judith, have you contact our customer service yet ? I have send your claim directly so we can fix this problem. Best regards
N
Nadege G.
Rating: 1 out of 5
Very happy with my purchase
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Response from Kiwi Saint Tropez
Hello, could you tell us more about the reason for your dissatisfaction .... Best regards
A
ANNIE B.
Rating: 1 out of 5
The item does not match the photo, I returned it
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you were disappointed with your product. If we can help you, please do not hesitate. Best regards
M
Ms J.
Rating: 1 out of 5
I did not get my order ! Please I need to know where it is!!!
Response from Kiwi Saint Tropez
Dear Jessica, On the tracking it appears that your parcel has been delivered the 01/04. Can you confirm ? Best regards
A
Alain V.
Rating: 1 out of 5
Package shipped not in accordance with the order. Size M instead of L ordered. Return to sender
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Response from Kiwi Saint Tropez
Hello, sorry for this error in preparing your order, our customer service will resolve your issue as soon as possible. Best regards
L
Latifa K.
Rating: 1 out of 5
Hi, this is the second time I order from the kiwi website. My first order was great but my second order I received three t-shirts in the wrong size. I ordered XL and received S. :( so sad
Response from Kiwi Saint Tropez
Dear, It appears tat you have ordered, one tshirt in XXL and 3 tshirts in small, please have a look on your invoice. Do not hesitate to contact us if you want to make exchange for the size. Best regards
A
Agata B.
Rating: 1 out of 5
My son is 14 years old and we bought size 16, and the swimsuits are small! I live in the Dominican Republic and it's very difficult to change them (at least in size). Thank you
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Response from Kiwi Saint Tropez
Hello, oh no... we are sorry to hear that the swimsuits do not fit you, it is possible to make an exchange but it is true that postal shipping from the Dominican Republic is complicated. You know that we remain available by email [email protected] or phone +33979715188 if you need assistance for your exchange.
C
christiane S.
Rating: 1 out of 5
I am really sorry but I am not satisfied at all. I placed an order about ten days ago for around 70 euros and I still haven't received anything. I had to write to customer service who informed me that my package has disappeared... I can't reach anyone by phone and I can't respond to their email (which must be automatic...)
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you had an issue with your delivery. Our customer service is open from Monday to Friday from 8:30 to 11:00 due to the current situation in France. I have just retrieved your order number, so I can check on your order tomorrow to find a solution. Please excuse us in advance, we will resolve this issue as quickly as possible so that you are satisfied. Best regards.
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