Kiwi Saint Tropez delivers fast and reliable service with clear delivery timelines and smooth exchanges, supported by responsive customer service and easy-to-use procedures. Customers praise the quality and fit of swimsuits and beachwear, noting detailed compliments on fabric, design, and comfort, along with the practicality of easy ordering and quick shipping. The store earns praise for consistent product conformity to descriptions, attractive pricing for quality items, and efficient handling of orders and returns, creating a reassuring shopping experience. Overall, customers highlight repeat purchases, timely delivery, and positive interactions that reinforce trust in the brand.
The return conditions mention 'free return' This is misleading!! At the time of making this return, a payment of 8 euros is requested! This is shameful
Translated reviews
Response from Kiwi Saint Tropez
Hello,
Thank you for your message.
Returns are free in France for exchanges and vouchers but not for refunds.
Everything is noted in our general sales conditions and also in the return procedure which is on the back of the invoice.
Have a nice day.
Best regards,
Customer service
A
Arnaud D.
Rating: 2 out of 5
following a purchase from 30/06/2026
Y
Translated reviews
Response from Kiwi Saint Tropez
Hello Mr. de Verthamon,
Did you have an issue with your order?
Thank you for keeping us informed.
Best regards,
C
Cecile T.
Rating: 2 out of 5
following a purchase from 17/03/2026
Yellow bandeau swimsuit: the bottom is perfect but the top (bandeau) looks terrible in terms of seams: it gaps at the bottom and is too tight at the top (tried in every way) in short super ugly or to stay alone at home.
Translated reviews
C
Claus H.
Rating: 2 out of 5
following a purchase from 15/04/2025
I never revived the order I placed ns also paid for.
Response from Kiwi Saint Tropez
Dear Mr Holm Neuman,
We just got this message.
Why didn't you contacted us?
Please email your bank information at [email protected] and we'll refund you.
Regards,
Customer service
C
CHRISTIA L.
Rating: 2 out of 5
following a purchase from 30/04/2026
The return of my purchase was not easy and moreover I had to pay the sum of 8 € before I could make this return.
Translated reviews
Response from Kiwi Saint Tropez
Hello Mrs. Lopez,
As stated in our general sales conditions, returns for France are free for an exchange or a gift voucher valid for 1 year. However, for a refund, the return costs are the responsibility of the customer.
We hope to have clarified our return policy.
Best regards,
J
Jenthe V.
Rating: 2 out of 5
I am very satisfied with the bikinis themselves, but returning from Belgium does pose some problems. It is quite costly from Belgium. I happened to drive through France so I dropped it off at the post there. They had received the package the next working day, but I have been waiting for the refund for 10 days now.
Translated reviews
Response from Kiwi Saint Tropez
Hello, I confirm that the refund was made on 26/03. Do not hesitate to contact us if you have any questions. Best regards
J
Joëlle F.
Rating: 2 out of 5
The item does not match the description. The sweater presented as "thick knit" is actually a thin sweater, suitable for spring.
Translated reviews
Response from Kiwi Saint Tropez
We are truly sorry to hear that the item does not suit you. You can return it to us for free and we will refund you as soon as we receive it. We will send you a prepaid return label by email.
S
Stephane L.
Rating: 2 out of 5
Good evening, my disappointment comes from my last order.. I received a gray pouch in a terrible state, the St Tropez inscriptions were torn... The person who shipped it could not have missed it, so I did not like the 'I'm just passing off a pouch just in case?' for a rather 'chic' brand, the service is not up to par. And I think I will stop with your products. I am waiting for the refund for this one which could change my mind!
Translated reviews
Response from Kiwi Saint Tropez
Hello, we are sorry to hear that one of the products does not meet your expectations. Could we have photos of your problem by email at [email protected], because according to your order it is the vintage pouch which indeed has a deconstructed side. However, if one or more products from your order do not suit you, it is always possible to use the free return label in your customer area to request a refund. Best regards
J
Julie M.
Rating: 2 out of 5
I was very disappointed with the quality of the received sweaters. However, I had bought some last year but this year the quality really leaves much to be desired: - the manufacturer did not fix the colors so in the first wash the wipes (I had put several just in case, fortunately!) were soaked with their colors. In the next wash still a bit but much less. - the seams do not hold (on 3 sweaters so far) I took photos of the washing wipes as well as the holes if you need them.
Translated reviews
Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you had an issue with our products. This is the first return of this kind, could you please send us the photos at the following address [email protected] Have you already started a return procedure? Otherwise, I invite you to do so to request a refund. If you have any questions, please write to us at [email protected]
M
Marie N.
Rating: 2 out of 5
I have two dresses of the same model. Ordering a 3rd one 20 cm longer.
Translated reviews
Response from Kiwi Saint Tropez
Hello, we have just sent you your free return label by email. You can return the item, and we will refund you as soon as we receive it.
P
pascale F.
Rating: 2 out of 5
I am a very loyal customer of your swimsuits because I spend more than half the year in the sun and in the water and they suit me well. I know your models and sizes well and I am disappointed because the one I received was not a 4 but a 3 even though it was labeled 4 and I was able to verify with my previous swimsuits and it was obvious. I was going on a cruise and I couldn't change it, too bad because I threw my money in the air.
Translated reviews
Response from Kiwi Saint Tropez
Hello, you have the option to return the item for a refund or exchange even if you have exceeded your 14-day return period. If the swimsuit has not been worn, washed, and is still tagged, we will proceed with its refund without any problem.
M
muriel
Rating: 2 out of 5
Very disappointed because we cannot exchange in store in Belgium and the return costs are at our expense (16.95 euros) The item is too big and therefore I lose money
Translated reviews
Response from Kiwi Saint Tropez
Hello Madam, it is clearly stated in our terms of use that following an online sale, no complaint can be processed by our stores. Furthermore, it is also stated that our returns are free only in mainland France.
C
Caroline
Rating: 2 out of 5
Order delivered quickly. But the swimsuit does not correspond to the usual cuts of the brand. I returned it.
Translated reviews
Response from Kiwi Saint Tropez
Hello Madam, the cuts of our swimsuits evolve and change every year in order to offer our customers trendy shapes.
A
AG S.
Rating: 2 out of 5
The item is of good quality, true to the photo but way too small even though I took a size up (I wear a 36 or very small 38 and size 3 is too small.
Translated reviews
Response from Kiwi Saint Tropez
Hello, you can return the item to proceed with an exchange or a refund.
C
carol P.
Rating: 2 out of 5
The swimsuits are delivered in plastic but without individual packaging, plus two of the three cords are defective because the metal tip is not crimped as expected, I had to do it myself to avoid a return of merchandise, so big disappointment, decrease in service and product quality.
Translated reviews
Response from Kiwi Saint Tropez
Hello, indeed we do not use additional packaging to limit plastic use. Please feel free to return products with defects so that we can replace them for you. Best regards.
S
Sofie R.
Rating: 2 out of 5
Sizes do not match. Must pay for returns. Returning is an outdated system, not keeping up with the times.
Translated reviews
P
Paul R.
Rating: 2 out of 5
Very disappointed by the color that appeared pink on the site
Translated reviews
S
S. B.
Rating: 2 out of 5
I ordered a black swimsuit and received it in white!! I returned the whole thing today
Translated reviews
Response from Kiwi Saint Tropez
Hello, I am sorry to hear that you had an issue during the preparation of your order. We apologize for this error. Please know that your exchange or refund will be processed quickly. Best regards
A
AUDREY R.
Rating: 2 out of 5
Disappointed with my order because one of the products ordered did not match the products received. When it’s a gift, it’s not great. Fortunately, customer service was responsive but I find it a shame to make such silly mistakes.
Translated reviews
Response from Kiwi Saint Tropez
Hello. We are really sorry for this error. Please accept our apologies. Have a nice day
L
LAURENT B.
Rating: 2 out of 5
Big disappointment!!! Poor quality fabric, poorly cut and poorly sewn swimsuits.
Translated reviews
Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order. Our customer service will contact you to find a solution. Best regards
M
Mme C.
Rating: 2 out of 5
Brown sweater ordered in L and received in size M. It was a Christmas gift so we only saw it when opening the package and too late for an exchange.
Translated reviews
Response from Kiwi Saint Tropez
Hello, Sorry for this mistake, it is not too late to request a return, especially since it was our error.
J
Joel M.
Rating: 2 out of 5
When I ordered, it was not mentioned that I was ordering in France. I have to return the item due to a size error and the return is free ONLY IN FRANCE.
Translated reviews
Response from Kiwi Saint Tropez
Hello, sorry that you did not see this mention, but indeed to this day we can only offer this service in France
E
Evgeniya
Rating: 2 out of 5
The product received had defects, not even an apology from Kiwi St Tropez. Unfortunately, this was not the first time. Clearly, there is no quality check before shipping. The level of customer service leaves much to be desired.
Translated reviews
Response from Kiwi Saint Tropez
Hello, We are sorry to hear that you had an issue with one of our products. In such situations, we do our best to replace the product or proceed with an immediate refund. What was your problem with our customer service? Best regards
P
Patricia
Rating: 2 out of 5
Item with a defect on the sweater and a poorly made seam on one leg. Disappointed
Translated reviews
Response from Kiwi Saint Tropez
Hello, We are sorry to hear that you had a defect on one of our products. We have forwarded your request to our customer service for an exchange on your product.
C
carol P.
Rating: 2 out of 5
Order as expected and fast shipping.
Translated reviews
Response from Kiwi Saint Tropez
Thank you for your feedback :)
M
Mathilde T.
Rating: 2 out of 5
Not representative of the photo.
Translated reviews
Response from Kiwi Saint Tropez
Hello, could you give us more details in order to best correct the issue. Thank you in advance
J
JC G.
Rating: 2 out of 5
Having already ordered a swimsuit (1 piece) last year, I ordered 2 swimsuits of the same size (4) based on the size indications provided on the site. The indications confirmed that I should order the same size. But I was surprised. The 2 swimsuits were this time too small. I had to return them at my expense from Belgium (16.40 euros!) and reorder the larger size.
Translated reviews
Response from Kiwi Saint Tropez
Hello, was it the same shape? Because depending on the shapes, it can indeed vary
P
Pierre M.
Rating: 2 out of 5
Hi, for the shipping and delivery it's very good. It's the product that disappointed me a bit. After a few days of use in completely normal conditions, there is an outer seam on the waist that is coming undone and one on the inner slip as well. Manufacturing issue to check. Too bad I like your products. Best regards
Translated reviews
Response from Kiwi Saint Tropez
Hello, Following our phone conversation, I confirm the shipment of your replacement swimsuit Best regards ---------------------------------------------- Hello, Oh no ... We are really sorry to hear that you had an issue with one of our products ... Did you contact customer service about this? Best regards
A
Anne S.
Rating: 2 out of 5
I kept the items but I find that the quality of the fabrics is really very disappointing compared to what you provided until two years ago. I have been a customer for over 10 years. Anne
Translated reviews
Response from Kiwi Saint Tropez
Hello, At what level do you find that our quality has decreased? Because we have not changed our quality criteria for materials. Have a nice day
We use cookies for audience measurement and improving user experience.
English 