Kiwi Saint Tropez delivers fast and reliable service with clear delivery timelines and smooth exchanges, supported by responsive customer service and easy-to-use procedures. Customers praise the quality and fit of swimsuits and beachwear, noting detailed compliments on fabric, design, and comfort, along with the practicality of easy ordering and quick shipping. The store earns praise for consistent product conformity to descriptions, attractive pricing for quality items, and efficient handling of orders and returns, creating a reassuring shopping experience. Overall, customers highlight repeat purchases, timely delivery, and positive interactions that reinforce trust in the brand.
I bought 2 white linen tank tops - the first one was perfect - when I opened the package last night all the backs of the tank tops were stained - Today I will wash it and hope the stains will disappear - To be continued
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Response from Kiwi Saint Tropez
Hello Mrs. Collado.
We have just read your message.
Why didn't you contact customer service?
We are setting aside two tank tops for you.
We have just sent you a free return label.
The tank tops will be shipped upon receipt of your package.
Best regards,
Customer service
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Michel C.
Rating: 3 out of 5
following a purchase from 24/09/2025
Quality not top Difficulties in adjusting the length of the legs Not the same size originally
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Ingrid B.
Rating: 3 out of 5
following a purchase from 01/03/2025
Getting your money back after returning is incredibly difficult.
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Response from Kiwi Saint Tropez
Good day,
We received the return shipment on March 17. The refund was processed on March 20.
Kind regards,
C
Chrystele V.
Rating: 3 out of 5
following a purchase from 26/01/2026
Nice sweater received quickly but it fades strongly in the wash (washed cold by hand)
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Thanie K.
Rating: 3 out of 5
I picked it up on my own from the courtiers .. I understand it was not your fault! When I tried on the elastic band of the top of the bikini was broken.. I had it mend! I left for the weekend and the bottom elastic band was broken!! ???
Response from Kiwi Saint Tropez
We have sent you the tracking number for your parcel. It was delivered to the post office on 14 June. We can see that it was picked up on 20 June.
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francois J.
Rating: 3 out of 5
I live in AIX EN PROVENCE and I started by looking on your site and noticed that a store in Cassis existed, but was unreachable by phone. I went there and found that it no longer existed. A lot of kilometers that could have been spared if your site was up to date. I did not find the color of my choice for the pants I ordered, and not finding it, I sent you an email, and tried to reach you several times by phone, to avoid a round trip Aix Saint Tropez. Out of desperation, I took a color that I already had, while I am almost sure that other colors were available in my size. Too bad for me and for you because I also intended to buy a sweater from you.
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Response from Kiwi Saint Tropez
Hello, our shop in Cassis is only open in the summer. You can reach us by phone at 09 79 71 51 88 as well as by email at [email protected] from Monday to Friday from 8:30 AM to 5 PM. If the ordered item does not suit you and it has not been worn, you still have the option to return it for free by generating your prepaid return label from the 'return' tab located at the bottom of the homepage of our website. We will refund you upon receipt of your package.
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Odile R.
Rating: 3 out of 5
Very long pants ..
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Response from Kiwi Saint Tropez
Hello, our customer service can be reached by phone as well as by email to provide you with information and advice, particularly on sizes and the fit of the products. Additionally, if the product is still in its original condition (unworn and tagged), you have the option to return it to us for free using your prepaid return label. You can check our return policy on the back of your invoice or in the return tab located at the bottom of our website's homepage.
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MSE S.
Rating: 3 out of 5
I did not receive tracking for the delivery and I insist that it is incredible that you do not charge VAT for European companies outside France!!!!!!
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Response from Kiwi Saint Tropez
Hello, regarding tracking, have you checked your spam emails? We charge excluding VAT for orders shipped outside the EU.
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Mme S.
Rating: 3 out of 5
My delivery point was not respected. The dresses are smaller than usual.
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Response from Kiwi Saint Tropez
Hello, we have indeed shipped your order to the Valses des fleurs relay point, but this relay point refused delivery because it was saturated. Moreover, if the ordered items do not suit you, you can return them to us for free and we will refund you upon receipt of your package.
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Dominique J.
Rating: 3 out of 5
The products are poorly described. For example, no dimensions are given for the bags, just 'medium or large size', which is very subjective. It is also not mentioned whether a shoulder strap is provided or not. I had to call a store to get information.
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Response from Kiwi Saint Tropez
Hello, our iconic bags indeed have two standard sizes Medium (58x32x18 cm) and Large (65x37x21 cm), they are also all equipped with a shoulder strap inside. Our customer service can be reached by phone at 09 79 71 51 88 as well as by email at [email protected] to answer your questions.
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Ric
Rating: 3 out of 5
The package is unfortunately poorly protected... so I accidentally cut one of the swimsuits... advice to use a small box, right?
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Response from Kiwi Saint Tropez
Hello, if your item has been damaged, do not hesitate to return it to us. We will proceed with its refund upon receipt of the package.
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madueno
Rating: 3 out of 5
The prices are too high. It is not justified to sell a jersey for 100€
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Response from Kiwi Saint Tropez
Hello, please note that if the item's tag has not been cut and it has not been washed or worn, if it does not suit you, you can return it to us at no cost. You will be refunded once we have received the package.
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Anne-Lise L.
Rating: 3 out of 5
Easy ordering on the site, I ordered a 2-piece for my daughter in size 16 years (she is 14), upon arrival, the bikini is too small, yet she is 1.62 for 53 kg, she is disappointed. I ordered a 2-piece in size 3 for myself (I am 1.67 for 66 kg), a size that I consider average hence the choice of size 3 (out of 5), it was a first order but the sizes did not match. The return of the order from Belgium cost me 12 euros, I should have been more careful before ordering.
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Response from Kiwi Saint Tropez
Hello, we are really sorry that the items do not suit you. Please know that our after-sales service is reachable by phone to advise you. Regarding our returns, it is clearly stated in our general sales conditions that returns outside France are at your expense.
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annie J.
Rating: 3 out of 5
Order received very quickly (received on March 16, two days after placing it). The two vests are very nice but unfortunately, two buttons are missing out of four on one of the vests.
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Response from Kiwi Saint Tropez
We are truly sorry for this manufacturing defect. You can return the defective item for free with the return label found inside the package. We will proceed with the refund upon receipt of it.
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Laura T.
Rating: 3 out of 5
Package received quickly!! 1 swimsuit received packaged and the other 2 without anything, without bag, without labels!!! I hope they are new!!!
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Response from Kiwi Saint Tropez
Hello, our men's swimsuits are not packaged in bags, they have a pouch in the back pocket on some models, as for the label it may have been torn off during the processing of the order by mistake. Our apologies.
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Beatrice
Rating: 3 out of 5
Fast and compliant delivery HOWEVER an item I was very eager for was defective. I returned it. Thank you for including the necessary for returns in the package.
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HBO
Rating: 3 out of 5
Hello, I ordered two pants and two shirts in XL but they are not sized the same way (1 pant is wider and one shirt has longer sleeves). Otherwise, the products are in line with what I expected from them.
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LORKENS M.
Rating: 3 out of 5
I am delighted with the model itself, but with all the ruffles, I would have preferred a non-iron fabric.... Otherwise, I am still a fan of KIWI!!!
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Mourad T.
Rating: 3 out of 5
Size mismatch issue between models. I usually buy size L and this one was really too large!
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :) We will pass the information to our style and production department.
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Luis G.
Rating: 3 out of 5
Why are there different prices between stores and the website? Why can't we have delivery to the store?
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Response from Kiwi Saint Tropez
Hello, indeed we start the sales a little earlier on our website. We try to offer this service in the Gulf of Saint Tropez, but it's difficult to manage for the stores with the season's influx. Have a good day.
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Paulo R.
Rating: 3 out of 5
The pants don't even carry the Kiwi Saint Tropez brand? Copy or rush production, very disappointed.
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Response from Kiwi Saint Tropez
Hello, when our collection stock runs out, we work with our supplier's brand, it is true that we should differentiate these products. Sorry for this lack of information... Best regards.
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FREDERIC M.
Rating: 3 out of 5
Website not user-friendly Order blocked Manual unlocking after email exchange.. So a big lack of fluidity; for the rest very good
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Response from Kiwi Saint Tropez
Thank you for your feedback :) Could you please send us an email to better understand your problem
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virginie D.
Rating: 3 out of 5
Average on the fabric
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Response from Kiwi Saint Tropez
Hello, sorry that the product did not meet your expectations
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Lahaye
Rating: 3 out of 5
A lot of choices but the prices are quite high and it's not easy to find an available seller
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Stephanie F.
Rating: 3 out of 5
Order never arrived... The refund was almost immediate
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Response from Kiwi Saint Tropez
Sorry that the carrier did not fulfill their part of the contract .... Thank you for your feedback :)
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BENOIT D.
Rating: 3 out of 5
Every time for my daughters the sizes are too small and I always take one size up... Moreover, I had received a 10% additional promo code on sale prices and it was not accepted....
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Response from Kiwi Saint Tropez
Hello, it's strange that the code didn't work, it is valid on the entire site including sale items, don't hesitate to get back to us so we can find a solution with the code
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Naouel L.
Rating: 3 out of 5
The down jacket is less pretty than the visual on the site.
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Response from Kiwi Saint Tropez
Thank you for your feedback :) We do our best to ensure that the visuals match reality
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Laurence A.
Rating: 3 out of 5
It's just that I was a little disappointed with the quality of some products…
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Response from Kiwi Saint Tropez
Hello, which product disappointed you? Best regards
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Barbara D.
Rating: 3 out of 5
I am moderately happy because I ordered a men's jersey size 50 and I was sent a size 48. However, I am very pleased with the quick response from Kiwi who immediately sent me a free return and set aside a size 50 jersey. I will give 5 stars if I receive this size 50 jersey quickly.
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Response from Kiwi Saint Tropez
Hello, we are shipping the exchanges from the reception of your package. Have a nice day
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Natalia N.
Rating: 3 out of 5
Hello! Unfortunately the Pink bag was already unpacked und it has 2 small spots. Best regards,
Response from Kiwi Saint Tropez
Dear, sorry you had a problem with your bag, do not hesitate to contact our customer service to exchange this product
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Mag G.
Rating: 3 out of 5
The items run small
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Response from Kiwi Saint Tropez
Hello, did you ask our customer service for an exchange? Best regards
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STEPHANIE
Rating: 3 out of 5
I already have 2 Kiwi swimsuits (for 2 years) that fit me very well and are of very good quality. The stores being closed, I order swimsuits on the website in the same size and when trying them on they are too small!!!! What a disappointment ....
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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Sebsa B.
Rating: 3 out of 5
I ordered 2 items on the same day and asked for the delivery to be counted only once but my request was not taken into account
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Response from Kiwi Saint Tropez
Oops, maybe we didn't see your message in time, if there are 2 orders we send them separately indeed
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Nicolas M.
Rating: 3 out of 5
Very reasonable delivery times
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Response from Kiwi Saint Tropez
Thank you for your feedback :) Have a nice day
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BERNARD B.
Rating: 3 out of 5
FINISHING OF T-SHIRTS
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Response from Kiwi Saint Tropez
Hello, We did not quite understand your feedback. Do you have a comment on the finishing of our t-shirts? Best regards
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simon
Rating: 3 out of 5
Delivery ok but a bit disappointed with the quality of the clothes
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback, which product disappointed you? Best regards
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Danielle D.
Rating: 3 out of 5
I didn't get one of the bikini tops and one got kinda bent... disappointed
Response from Kiwi Saint Tropez
Hello, We are very sorry to hear that you had a problem with your order, did you contacted the customer service for this situation? [email protected] Best regards ?
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Amélie
Rating: 3 out of 5
Very very nice down jacket but it is very thin, and does not seem very sturdy
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Response from Kiwi Saint Tropez
Thank you, we will pass your opinion to our production service. Have a nice day
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THONNON M.
Rating: 3 out of 5
Hello, I am your very old and loyal customer and I usually bought my swimsuits in the store in Paris 6th. Due to health issues, I can no longer go there for more than two years. I have therefore decided to order them online. However, I am unable to try them on. For this reason, I am only moderately happy with the last order. Moreover, I find that your swimsuits from before were prettier. But that's my subjective opinion. Best regards.
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not completely satisfied with our products. Did you see that a free return label is in your package? Best regards.
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Fabienne B.
Rating: 3 out of 5
The order was not in accordance with my request. Very responsive customer service. Quick refund.
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Response from Kiwi Saint Tropez
Hello, Sorry for this preparation error .... Have a nice day
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