The online store Kyoto boutique consistently impresses with its careful and thoughtful packaging, ensuring that items arrive undamaged without excessive materials. Customers frequently highlight the fast delivery service, often noting that their orders arrive ahead of schedule. The quality of the products stands out, with many praising the unique designs of items such as mugs and tableware, which exceed expectations in both aesthetics and functionality.
THE KNIFE IS GOOD BUT THE EDGE NEEDS IMPROVEMENT, AS IT IS A POCKET KNIFE THAT COSTS 50 EUROS.
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Response from Kyoto boutique
We are sorry that the edge did not fully satisfy you. As a supplier, we unfortunately have no leeway in manufacturing. Thank you for your understanding.
S
Sebastien V.
Rating: 1 out of 5
following a purchase from 28/04/2025
The product is very good but the after-sales service lacks seriousness. The price was miscalculated by the site and the seller no longer responds to messages.
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Response from Kyoto boutique
Hello,
Thank you for your feedback. We are happy that the product satisfied you, but we sincerely regret that your experience was marred by a misunderstanding regarding the price.
It is possible that an error related to display (for example via a VPN) influenced the calculation, and we understand that this may have created confusion. Regarding the lack of response to your messages, we would like to apologize: the person in charge of customer service is currently on maternity leave, which has unfortunately delayed the processing of some emails.
We hope to see you again soon and offer you a better experience.
Best regards,
The Kyoto Boutique team
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Pierre A.
Rating: 1 out of 5
following a purchase from 11/12/2024
Hello, I haven't received my parcel (Christmas gifts), I made a request but I haven't heard anything for 8 days.
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Response from Kyoto boutique
Hello,
We apologize for the delay. Due to the end-of-year vacations and a reduced team, the processing of requests has taken a little longer than usual. Please send us a new message, and we'll get back to you within the day.
Thank you for your understanding.
C
CHRISTINE L.
Rating: 3 out of 5
following a purchase from 04/11/2024
I ordered imitation lacquer spoons. One model was very nice. But the others are really not pretty: the plastic isn't smooth at all, it's cracked in places.
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Response from Kyoto boutique
We apologize for this disappointing experience. If you wish, please send us a photo of the cracks so that we can examine them. If you are not satisfied with this model of spoon, you can return them to us at your own expense. We will then proceed to a refund or an exchange, according to your preference and depending on our stock.
Yours faithfully
The Kyoto Boutique team.
C
Constance L.
Rating: 1 out of 5
following a purchase from 01/05/2024
Unheard of! A product arrived damaged at my home and I have to pay the return costs out of my own pocket if I wish to exchange it! The washi paper tea boxes are of poor quality: thin plastic lids (they look like the lids on Pringles boxes, to tell you the truth...) Customer service tells me that if I prefer, I can leave them out! For a site "specialized" in Japan, this is very disappointing. Visited in May
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Claudia F.
Rating: 1 out of 5
following a purchase from 08/12/2022
I purchased these products from Tokyo Market Japanese turquoise ceramic plum blossom rice bowl UME 8-2074-4/6-45 Japanese sushi set , NAVY SAKURA, Blue and pink, I have not received the goods yet. I will never buy from them again as I had to buy the gifts back.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2022
Avoid errors in the references of ordered items
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Christian J.
Rating: 3 out of 5
following a purchase from 05/09/2022
Top quality!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/12/2021
I ordered several items for Christmas, the Ramen was missing and your teams refused to do anything because I warned them too late (within 2 weeks, the time for me to realize the error because I had the package delivered to my parents). This store had been recommended to me by my sister-in-law and the products are top notch. I could have ordered a lot more for my numerous nieces, but I will never order again because I consider it theft to refuse to refund or return a missing item.
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Response from Kyoto boutique
Hello, we apologize for this inconvenience. Unfortunately, all orders must be checked on receipt, either by you or by a third party who receives them. Kind regards
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2022
the final, actual delivery amount only appears when you pay, and the taxes too, which is a nice surprise that I would have preferred to see beforehand!
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Response from Kyoto boutique
Hello, Thank you for your feedback. We apologize for the technical problems with the display of prices before and after tax. Even if it happens rarely, these problems are inconvenient for you as well as for us. We have not yet found a solution to this bug. Thank you for your understanding, Sincerely, Customer Service
R
rémi D.
Rating: 1 out of 5
following a purchase from 17/12/2021
Error in the preparation of my order + a cup ordered saying "made in Japan" but no marking on this cup to certify its origin! In short, first and last order on this site.
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Response from Kyoto boutique
Hola, lamentamos este error. Dispone de 14 días para informarnos de su deseo de devolución o para notificar cualquier error. Sinceramente
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/12/2021
Site not very clear and product not at the level of the order ...
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Response from Kyoto boutique
Hello, if you have any suggestions, please don't hesitate to e-mail us at [email protected]. Wishing you a Merry Christmas and a Happy New Year
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/12/2021
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clo.beguiot
Rating: 3 out of 5
Description and especially visual of the chopsticks not precise enough.
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paul.morphy
Rating: 3 out of 5
Cast iron teapot arrived damaged. For organizational reasons (Christmas gift) I could not notice and report the damage until 4 weeks after receipt, and the seller initially refused me any exchange / refund on the grounds that I was out of time. It was only after 5 or 6 reminders that he finally agreed to refund me. I found his attitude very unbusinesslike.
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Response from Kyoto boutique
Hello, We are sorry for this unfortunate experience. However, and like any other merchant site, the return period is 14 days. It is up to you to organize yourself differently to report any problems... Sincerely,
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deloisondominique
Rating: 3 out of 5
colissimo did not keep its commitment despite the price charged for this order . a whole week of delay with three sorting errors . the product finally arrived , conform to the order . no contact with your customer service . once the invoice cashed it does not seem at all concerned by the errors and failures of the carrier yet chosen by your company . Cord .
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Response from Kyoto boutique
Hello, as you say it is a problem due to the behaviour of the carrier. Unfortunately, we do not have the power to deal with inconsiderate delivery people! If there was any problem with your item, please contact us. Sincerely
C
christellewestphal2
Rating: 3 out of 5
Very well packaged, and great products. Thank you
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