The online store Kyoto boutique consistently impresses with its careful and thoughtful packaging, ensuring that items arrive undamaged without excessive materials. Customers frequently highlight the fast delivery service, often noting that their orders arrive ahead of schedule. The quality of the products stands out, with many praising the unique designs of items such as mugs and tableware, which exceed expectations in both aesthetics and functionality.
I bought two boxes of tea: beautiful. Efficient and fast delivery. Really a great store!
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Response from Kyoto boutique
Dear Roland,
Thank you for your fantastic feedback! We hope to see you again soon at Kyoto Boutique!
Best regards,
The Kyoto Boutique team
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Evelyne C.
Rating: 4 out of 5
following a purchase from 28/07/2025
Satisfaction
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Etienne L.
Rating: 4 out of 5
following a purchase from 30/06/2025
pratique sécurisé et rapide merci du service
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Sebastien V.
Rating: 1 out of 5
following a purchase from 28/04/2025
The product is very good but the after-sales service lacks seriousness. The price was miscalculated by the site and the seller no longer responds to messages.
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Response from Kyoto boutique
Hello,
Thank you for your feedback. We are happy that the product satisfied you, but we sincerely regret that your experience was marred by a misunderstanding regarding the price.
It is possible that an error related to display (for example via a VPN) influenced the calculation, and we understand that this may have created confusion. Regarding the lack of response to your messages, we would like to apologize: the person in charge of customer service is currently on maternity leave, which has unfortunately delayed the processing of some emails.
We hope to see you again soon and offer you a better experience.
Best regards,
The Kyoto Boutique team
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steve K.
Rating: 4 out of 5
following a purchase from 19/04/2025
My order came as expected but the initial shipment was missing one item out of the 16 items that I had bought. I contacted them via email and they responded very quickly with shipping the missing item. In the end received all the items. Very satisfied, the ceramic pieces are wonderful and I enjoy using them at our table settings.
Response from Kyoto boutique
Hello Steve,
Thank you for your kind review! We're glad everything arrived and that you're enjoying the ceramic pieces. Your satisfaction means a lot to us — we're always here if you need anything.
Best regards,
Kyoto Boutique
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Gerald Y.
Rating: 4 out of 5
following a purchase from 16/03/2025
Good service. Thank you.
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Response from Kyoto boutique
Thank you for your kind words! 😊 We're glad you had a good experience. Hope to see you again soon!
M
Michel A.
Rating: 4 out of 5
following a purchase from 27/01/2025
Nice quality product fast delivery very well packaged
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Response from Kyoto boutique
Thank you for your feedback! 😊 We are delighted that you are satisfied with your purchase and our service. See you soon! ✨📦
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Pierre A.
Rating: 1 out of 5
following a purchase from 11/12/2024
Hello, I haven't received my parcel (Christmas gifts), I made a request but I haven't heard anything for 8 days.
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Response from Kyoto boutique
Hello,
We apologize for the delay. Due to the end-of-year vacations and a reduced team, the processing of requests has taken a little longer than usual. Please send us a new message, and we'll get back to you within the day.
Thank you for your understanding.
J
JACQUES V.
Rating: 4 out of 5
following a purchase from 18/12/2024
a little complicated to validate payment
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Response from Kyoto boutique
Hello,
Thank you for your feedback. We're sorry that the payment validation process was a little complicated. We are constantly working to improve our customers' experience, and your feedback is valuable to us. Please do not hesitate to contact us if you need help with a future order, we will be happy to assist you.
Thank you for your understanding,
The Kyoto Boutique team
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Gérard S.
Rating: 4 out of 5
following a purchase from 10/11/2024
nice product, but expensive
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Response from Kyoto boutique
Thank you for your feedback! We're delighted you liked the product. We strive to offer quality items, and we understand that their price may sometimes seem high. Your feedback is valuable and will be taken into account to continue improving our offer.
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maxence G.
Rating: 4 out of 5
More product photos
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michel S.
Rating: 4 out of 5
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Alexandros S.
Rating: 4 out of 5
-
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Siham J.
Rating: 4 out of 5
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Christiane M.
Rating: 4 out of 5
-
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Laurence C.
Rating: 4 out of 5
the delivery went well but I was not informed of the time of arrival. the product, a teapot, was exactly what I wanted. It was very well wrapped.
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Response from Kyoto boutique
Hello, Thank you very much for your feedback! We are delighted that you liked the teapot and that the delivery went well. Concerning the lack of notification of delivery time, unfortunately many carriers do not give a time because they plan their rounds to optimize routes, which does not always allow them to specify a time slot.
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Constance L.
Rating: 1 out of 5
following a purchase from 01/05/2024
Unheard of! A product arrived damaged at my home and I have to pay the return costs out of my own pocket if I wish to exchange it! The washi paper tea boxes are of poor quality: thin plastic lids (they look like the lids on Pringles boxes, to tell you the truth...) Customer service tells me that if I prefer, I can leave them out! For a site "specialized" in Japan, this is very disappointing. Visited in May
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Anne C.
Rating: 4 out of 5
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Fouad E.
Rating: 4 out of 5
The delivery time is perfect
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Cyrielle T.
Rating: 4 out of 5
A good choice of products and responsive customer service. A small problem with stock (a cup ordered was no longer available) but the situation was subsequently very well managed, so nothing to complain about.
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Magali F.
Rating: 4 out of 5
Apart from the fact that I didn't have a choice of relay point, the telephone service was very kind to tell me where my parcel was going to be sent. Parcel received on time and very well packed. As described.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
fast delivery but in a different relay point than the one chosen. In terms of products, some sections offer few or no products, which is disappointing.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2023
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
-
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2022
Good product
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Claudia F.
Rating: 1 out of 5
following a purchase from 08/12/2022
I purchased these products from Tokyo Market Japanese turquoise ceramic plum blossom rice bowl UME 8-2074-4/6-45 Japanese sushi set , NAVY SAKURA, Blue and pink, I have not received the goods yet. I will never buy from them again as I had to buy the gifts back.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Fast delivery. For some products, the photo rendering is not completely identical to reality. There's nothing like being able to take a bowl in hand before buying it. I probably wouldn't have bought certain products in a store. However, the value for money remains satisfactory.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/11/2022
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/11/2022
-
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
product quality, price, delivery times
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/10/2022
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/10/2022
Reactive to problems
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Benoît J.
Rating: 4 out of 5
following a purchase from 04/09/2022
Easy to buy, quality product, fast shipping and very good packaging. Very happy. A small drawback: the pictures of the bowls show an almost orange foot, while it is beige in reality. Too bad, it costs a star.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/07/2022
Respecting the delivery date
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/06/2022
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/05/2022
OK
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Tao S.
Rating: 4 out of 5
following a purchase from 18/05/2022
Little caro.....
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/04/2022
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/12/2021
I ordered several items for Christmas, the Ramen was missing and your teams refused to do anything because I warned them too late (within 2 weeks, the time for me to realize the error because I had the package delivered to my parents). This store had been recommended to me by my sister-in-law and the products are top notch. I could have ordered a lot more for my numerous nieces, but I will never order again because I consider it theft to refuse to refund or return a missing item.
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Response from Kyoto boutique
Hello, we apologize for this inconvenience. Unfortunately, all orders must be checked on receipt, either by you or by a third party who receives them. Kind regards
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