Customer reviews of Kyoto boutique

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 1 017 published reviews
5 932 92% 4 63 6% 3 11 1% 2 5 0% 1 6 1%

Summary of reviews

Kyoto boutique consistently delivers on product quality, with many mentions of well-packaged, careful packing that protects items and reduces waste. The store shines in speed and reliability, noting fast, trackable shipping and on-time delivery across a wide range of purchases. Customer service and the shopping experience are highlighted as responsive and efficient, with clear communication, seamless ordering, and attention to detail in packaging and presentation. Across the board, buyers repeatedly describe beautiful, high-quality items and a trustworthy, professional shopping experience.

2 star reviews

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M
María S.
Rating: 2 out of 5
following a purchase from 21/07/2026
Hello, I have sent a complaint to [email protected] The order and the invoice included two sets but in the shipment, I only received one set. Can you respond to the complaint? I wrote an email yesterday to [email protected] with photos of the package and its contents. Otherwise, the product received is very nice but I paid for two sets and only received one.
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Response from Kyoto boutique
Hello,

We have responded to your complaint today and we confirm that the second set will be sent today.

We sincerely apologize for the delay in our response. We are currently in a partial activity situation, so the response times of our customer service are longer than usual.

We apologize for the inconvenience caused and thank you for your understanding.

Best regards,

The Wakagi team
F
Francisco Javier G.
Rating: 2 out of 5
following a purchase from 30/12/2025
The package was terribly wrapped, not even something bought in China is worse. And the tea cup, although in perfect condition, does not give the feeling, nor has any sign of having been made in Japan. Between the packaging and the dubious origin of the cup, I have doubts about whether I have been sent a second-hand item bought at a flea market in India. This is the second time I buy here and probably the last.
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Response from Kyoto boutique
Dear Francisco Javier González Álvarez,

We regret to read your message, but we must clarify that your comment does not reflect the reality of our product. The cup you received does indeed come from Japan and is of good quality. We purchase all our merchandise directly from our Japanese suppliers. These products are originally intended for professionals in Japan and are not designed for international export. For this reason, certain information, such as the inscription 'Made in Japan', may not appear on the product. But rest assured that all our ceramics come from Japan.

Regarding the packaging, if the package arrived in poor condition, this does not necessarily depend on us, but on the carrier. If you wanted to file a complaint, it would have been necessary to send us photos of the package to the address of our customer service: [email protected]. If you are disappointed with the cup, you can simply return it to us and we will refund the product (excluding shipping costs).

We hope these clarifications help you understand the situation.

Sincerely,
The Kyoto Boutique team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2022
I received a broken product and a defective product. After-sales service has not replied to emails for 20 days. A bit expensive, good products but bad after-sales service + order total increases after buyer identification.
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C
Cdelga
Rating: 2 out of 5
You should put a coffee mug next to your small teapots because you don't notice! That's why I sent it all back!
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Response from Kyoto boutique
Hello, However the literage is well indicated on the product sheet and you had not selected the good capacity. The term "dinette teapot" that you used on the phone shows that you are mistaken about the online sales site.
M
Morgane.gutierrez
Rating: 2 out of 5
Plastic article that looks a bit cheap for my taste
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Response from Kyoto boutique
Hello, These are resin bowls as indicated in the article sheet like 90% of miso soup bowls made in Japan. After you could return the goods to us. It would have allowed you to rate the customer service correctly. 1/5 when you did not even contact us... Sincerely
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