Customer reviews of Kyoto boutique

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 1 017 published reviews
5 932 92% 4 63 6% 3 11 1% 2 5 0% 1 6 1%

Summary of reviews

Kyoto boutique consistently delivers on product quality, with many mentions of well-packaged, careful packing that protects items and reduces waste. The store shines in speed and reliability, noting fast, trackable shipping and on-time delivery across a wide range of purchases. Customer service and the shopping experience are highlighted as responsive and efficient, with clear communication, seamless ordering, and attention to detail in packaging and presentation. Across the board, buyers repeatedly describe beautiful, high-quality items and a trustworthy, professional shopping experience.

Reviews 2, 3 and 4 stars

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M
María S.
Rating: 2 out of 5
following a purchase from 21/07/2026
Hello, I have sent a complaint to [email protected] The order and the invoice included two sets but in the shipment, I only received one set. Can you respond to the complaint? I wrote an email yesterday to [email protected] with photos of the package and its contents. Otherwise, the product received is very nice but I paid for two sets and only received one.
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Response from Kyoto boutique
Hello,

We have responded to your complaint today and we confirm that the second set will be sent today.

We sincerely apologize for the delay in our response. We are currently in a partial activity situation, so the response times of our customer service are longer than usual.

We apologize for the inconvenience caused and thank you for your understanding.

Best regards,

The Wakagi team
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Francisco Javier G.
Rating: 2 out of 5
following a purchase from 30/12/2025
The package was terribly wrapped, not even something bought in China is worse. And the tea cup, although in perfect condition, does not give the feeling, nor has any sign of having been made in Japan. Between the packaging and the dubious origin of the cup, I have doubts about whether I have been sent a second-hand item bought at a flea market in India. This is the second time I buy here and probably the last.
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Response from Kyoto boutique
Dear Francisco Javier González Álvarez,

We regret to read your message, but we must clarify that your comment does not reflect the reality of our product. The cup you received does indeed come from Japan and is of good quality. We purchase all our merchandise directly from our Japanese suppliers. These products are originally intended for professionals in Japan and are not designed for international export. For this reason, certain information, such as the inscription 'Made in Japan', may not appear on the product. But rest assured that all our ceramics come from Japan.

Regarding the packaging, if the package arrived in poor condition, this does not necessarily depend on us, but on the carrier. If you wanted to file a complaint, it would have been necessary to send us photos of the package to the address of our customer service: [email protected]. If you are disappointed with the cup, you can simply return it to us and we will refund the product (excluding shipping costs).

We hope these clarifications help you understand the situation.

Sincerely,
The Kyoto Boutique team
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Roland V.
Rating: 4 out of 5
following a purchase from 10/12/2025
I bought two boxes of tea: beautiful. Efficient and fast delivery. Really a great store!
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Response from Kyoto boutique
Dear Roland,

Thank you for your fantastic feedback! We hope to see you again soon at Kyoto Boutique!

Best regards,
The Kyoto Boutique team
C
Constantin D.
Rating: 3 out of 5
following a purchase from 24/08/2025
THE KNIFE IS GOOD BUT THE EDGE NEEDS IMPROVEMENT, AS IT IS A POCKET KNIFE THAT COSTS 50 EUROS.
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Response from Kyoto boutique
We are sorry that the edge did not fully satisfy you. As a supplier, we unfortunately have no leeway in manufacturing. Thank you for your understanding.
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Evelyne C.
Rating: 4 out of 5
following a purchase from 28/07/2025
Satisfaction
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Etienne L.
Rating: 4 out of 5
following a purchase from 30/06/2025
pratique sécurisé et rapide merci du service
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Steve K.
Rating: 4 out of 5
following a purchase from 19/04/2025
My order came as expected but the initial shipment was missing one item out of the 16 items that I had bought. I contacted them via email and they responded very quickly with shipping the missing item. In the end received all the items. Very satisfied, the ceramic pieces are wonderful and I enjoy using them at our table settings.
Response from Kyoto boutique
Hello Steve,

Thank you for your kind review! We're glad everything arrived and that you're enjoying the ceramic pieces. Your satisfaction means a lot to us — we're always here if you need anything.

Best regards,
Kyoto Boutique
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Gerald Y.
Rating: 4 out of 5
following a purchase from 16/03/2025
Good service. Thank you.
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Response from Kyoto boutique
Thank you for your kind words! 😊 We're glad you had a good experience. Hope to see you again soon!
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Michel A.
Rating: 4 out of 5
following a purchase from 27/01/2025
Nice quality product fast delivery very well packaged
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Response from Kyoto boutique
Thank you for your feedback! 😊 We are delighted that you are satisfied with your purchase and our service. See you soon! ✨📦
J
Jacques V.
Rating: 4 out of 5
following a purchase from 18/12/2024
a little complicated to validate payment
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Response from Kyoto boutique
Hello,

Thank you for your feedback. We're sorry that the payment validation process was a little complicated. We are constantly working to improve our customers' experience, and your feedback is valuable to us. Please do not hesitate to contact us if you need help with a future order, we will be happy to assist you.

Thank you for your understanding,
The Kyoto Boutique team
G
Gérard S.
Rating: 4 out of 5
following a purchase from 10/11/2024
nice product, but expensive
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Response from Kyoto boutique
Thank you for your feedback! We're delighted you liked the product. We strive to offer quality items, and we understand that their price may sometimes seem high. Your feedback is valuable and will be taken into account to continue improving our offer.
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Christine L.
Rating: 3 out of 5
following a purchase from 04/11/2024
I ordered imitation lacquer spoons. One model was very nice. But the others are really not pretty: the plastic isn't smooth at all, it's cracked in places.
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Response from Kyoto boutique
We apologize for this disappointing experience. If you wish, please send us a photo of the cracks so that we can examine them. If you are not satisfied with this model of spoon, you can return them to us at your own expense. We will then proceed to a refund or an exchange, according to your preference and depending on our stock.

Yours faithfully
The Kyoto Boutique team.
M
Maxence G.
Rating: 4 out of 5
More product photos
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Michel S.
Rating: 4 out of 5
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Alexandros S.
Rating: 4 out of 5
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Siham J.
Rating: 4 out of 5
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Christiane M.
Rating: 4 out of 5
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Laurence C.
Rating: 4 out of 5
the delivery went well but I was not informed of the time of arrival. the product, a teapot, was exactly what I wanted. It was very well wrapped.
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Response from Kyoto boutique
Hello, Thank you very much for your feedback! We are delighted that you liked the teapot and that the delivery went well. Concerning the lack of notification of delivery time, unfortunately many carriers do not give a time because they plan their rounds to optimize routes, which does not always allow them to specify a time slot.
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Anne C.
Rating: 4 out of 5
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Fouad E.
Rating: 4 out of 5
The delivery time is perfect
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Cyrielle T.
Rating: 4 out of 5
A good choice of products and responsive customer service. A small problem with stock (a cup ordered was no longer available) but the situation was subsequently very well managed, so nothing to complain about.
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Magali F.
Rating: 4 out of 5
Apart from the fact that I didn't have a choice of relay point, the telephone service was very kind to tell me where my parcel was going to be sent. Parcel received on time and very well packed. As described.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
fast delivery but in a different relay point than the one chosen. In terms of products, some sections offer few or no products, which is disappointing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2022
I received a broken product and a defective product. After-sales service has not replied to emails for 20 days. A bit expensive, good products but bad after-sales service + order total increases after buyer identification.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2022
Good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Fast delivery. For some products, the photo rendering is not completely identical to reality. There's nothing like being able to take a bowl in hand before buying it. I probably wouldn't have bought certain products in a store. However, the value for money remains satisfactory.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2022
Avoid errors in the references of ordered items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
product quality, price, delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2022
Reactive to problems
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Christian J.
Rating: 3 out of 5
following a purchase from 05/09/2022
Top quality!
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Benoît J.
Rating: 4 out of 5
following a purchase from 04/09/2022
Easy to buy, quality product, fast shipping and very good packaging. Very happy. A small drawback: the pictures of the bowls show an almost orange foot, while it is beige in reality. Too bad, it costs a star.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2022
Respecting the delivery date
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2022
OK
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