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A
Rating: 4 out of 5
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Customer reviews of Kyoto boutique
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 1 007 published reviews
Summary of reviews
The online store Kyoto boutique consistently impresses with its careful and thoughtful packaging, ensuring that items arrive undamaged without excessive materials. Customers frequently highlight the fast delivery service, often noting that their orders arrive ahead of schedule. The quality of the products stands out, with many praising the unique designs of items such as mugs and tableware, which exceed expectations in both aesthetics and functionality.
Reviews 2, 3 and 4 stars
Reset filtersP
Rating: 4 out of 5
Order in accordance with my expectations. Thank you
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A
Rating: 3 out of 5
the final, actual delivery amount only appears when you pay, and the taxes too, which is a nice surprise that I would have preferred to see beforehand!
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Response from Kyoto boutique
Hello, Thank you for your feedback. We apologize for the technical problems with the display of prices before and after tax. Even if it happens rarely, these problems are inconvenient for you as well as for us. We have not yet found a solution to this bug. Thank you for your understanding, Sincerely, Customer Service
A
Rating: 4 out of 5
Efficiency and speed
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H
Rating: 4 out of 5
very well
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A
Rating: 4 out of 5
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A
Rating: 3 out of 5
Site not very clear and product not at the level of the order ...
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Response from Kyoto boutique
Hello, if you have any suggestions, please don't hesitate to e-mail us at [email protected]. Wishing you a Merry Christmas and a Happy New Year
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Fast shipping, products as per the pictures on the website.
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P
Rating: 4 out of 5
excellent service and precise, but we would like more detailed descriptions of the proposed material
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A
Rating: 3 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
very fast delivery, items well-packaged to protect against shock
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J
Rating: 4 out of 5
.RAPIDO Y BIEN
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B
Rating: 4 out of 5
I received the package quickly but unless I am mistaken the product was not marked as a pull tab, this is the only downside.
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Response from Kyoto boutique
Hola, ¡gracias por sus comentarios! Acabamos de corregir el error. Sinceramente
A
Rating: 4 out of 5
Fine
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C
Rating: 4 out of 5
Hello, The delivery was impeccable. However, I was disappointed by the finish of the bowl. Inside, there are white enamel drips that partially hide the white stripes in relief between the cherry blossoms. I didn't return the bowl because I bought the last one. It's a shame. Yours faithfully
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Response from Kyoto boutique
Hello, Thank you for your feedback. We are sorry for the small problem with this bowl. Ceramic items can be subject to a few hazards concerning possible drips. Sincerely
A
Rating: 4 out of 5
Very disappointed with the merchandise
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Response from Kyoto boutique
Hello, We're sorry to hear that your items are not to your liking. If you wish, within 14 days, you can return them to us for a refund. Sincerely
A
Rating: 4 out of 5
The Japanese chopsticks really do look artisanal, even if the material used remains questionable (plastic?). As for the rest, it's very disappointing. The chopstick rests are made of fake stone. The sushi tray at 35 for old plastic... Very, very disappointed.
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Response from Kyoto boutique
Hello, thank you for your feedback following your order, and we are sorry if you were disappointed by some of your items. The material of these items is clearly specified in the specifications sheet. However, if you do not wish to keep certain items, you can return them to us within 14 days. Sincerely
F
Rating: 4 out of 5
All is perfect except for one product that I received skinned.
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C
Rating: 4 out of 5
The order was delivered on time and the customer service was efficient.
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O
Rating: 4 out of 5
I was very pleased with the service and the quality of the products! I'm very pleased with the service and the quality of the products, and I'm very happy with the quality of the service.
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C
Rating: 3 out of 5
Description and especially visual of the chopsticks not precise enough.
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E
Rating: 4 out of 5
Everything went very well my only regret is that the cups were a little too thick
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P
Rating: 3 out of 5
Cast iron teapot arrived damaged. For organizational reasons (Christmas gift) I could not notice and report the damage until 4 weeks after receipt, and the seller initially refused me any exchange / refund on the grounds that I was out of time. It was only after 5 or 6 reminders that he finally agreed to refund me. I found his attitude very unbusinesslike.
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Response from Kyoto boutique
Hello, We are sorry for this unfortunate experience. However, and like any other merchant site, the return period is 14 days. It is up to you to organize yourself differently to report any problems... Sincerely,
M
Rating: 4 out of 5
Fast delivery, very nice tea boxes.
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M
Rating: 4 out of 5
The product is as described. Fast processing and delivery.
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U
Rating: 4 out of 5
I was disappointed with the packaging. My bowls deserved better.
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Response from Kyoto boutique
Hello, We are sorry if the packaging did not satisfy you. We attach more importance to the protection of the objects than to the aesthetics of the packaging. Best regards,
C
Rating: 2 out of 5
You should put a coffee mug next to your small teapots because you don't notice! That's why I sent it all back!
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Response from Kyoto boutique
Hello, However the literage is well indicated on the product sheet and you had not selected the good capacity. The term "dinette teapot" that you used on the phone shows that you are mistaken about the online sales site.
L
Rating: 4 out of 5
Products delivered quickly and well packaged
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G
Rating: 4 out of 5
I had a problem with the order being routed through the post office, hence the note. But very fast shipping by KyotoBoutique. Thank you for your help.
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A
Rating: 4 out of 5
Everything went very well
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D
Rating: 3 out of 5
colissimo did not keep its commitment despite the price charged for this order . a whole week of delay with three sorting errors . the product finally arrived , conform to the order . no contact with your customer service . once the invoice cashed it does not seem at all concerned by the errors and failures of the carrier yet chosen by your company . Cord .
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Response from Kyoto boutique
Hello, as you say it is a problem due to the behaviour of the carrier. Unfortunately, we do not have the power to deal with inconsiderate delivery people! If there was any problem with your item, please contact us. Sincerely
C
Rating: 3 out of 5
Very well packaged, and great products. Thank you
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M
Rating: 2 out of 5
Plastic article that looks a bit cheap for my taste
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Response from Kyoto boutique
Hello, These are resin bowls as indicated in the article sheet like 90% of miso soup bowls made in Japan. After you could return the goods to us. It would have allowed you to rate the customer service correctly. 1/5 when you did not even contact us... Sincerely
C
Rating: 4 out of 5
Nice little bowls, aesthetic and practical.
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B
Rating: 4 out of 5
I am very pleased with the quality of the products. The quality of the products is also very good.
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A
Rating: 4 out of 5
Quality and beautiful dishes, good finish, to see on the long term.
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