Customers consistently praise the store for reliable delivery and fast shipping, with many orders arriving promptly and products arriving in good condition. The main strength highlighted is product quality and taste, with numerous mentions of delicious, flavorful sausages, salamis, and charcuterie, often described as excellent or top-notch. Shoppers also note helpful organization and value, including well-packaged orders, clear categorization in some deliveries, and overall dependable service that keeps them returning for repeat orders. Customer appreciation is reinforced by strong endorsements and willingness to recommend the shop to friends and colleagues.
Investigation procedure already initiated. We have already informed the merchant that you did not receive your order. He should get back to you as soon as possible. Never had a response...
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Benjamine D.
Rating: 2 out of 5
following a purchase from 01/06/2026
The 2 sausages arrived moldy...I am not happy with my order. What do you propose?
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Angeline P.
Rating: 1 out of 5
following a purchase from 10/06/2026
The sausage arrived with greenish mold.
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Julie M.
Rating: 3 out of 5
following a purchase from 09/06/2026
I ordered for Father's Day, unfortunately it was not carefully packaged and everything was crushed
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Clara C.
Rating: 2 out of 5
following a purchase from 09/06/2026
The package tracking didn't work, once my package arrived I was disappointed by the size of the sausage it's all thin and small I expected something bigger for the price...
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Fabien F.
Rating: 3 out of 5
following a purchase from 09/06/2026
I wanted to have a direct contact but no... Just an error in the order: 2 orders made. 1 a pack of mini sausages and the other in downgraded sausages but received 2 orders of mini sausages.... nothing serious in itself but I would have liked to be contacted to discuss it...........
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STEPHANE G.
Rating: 3 out of 5
following a purchase from 09/06/2026
correct merchandise, despite regular stockouts, more than eight days to receive the package after ordering, and especially UPS not delivering the packages, marking us as absent to drop it off at a relay and not making their rounds. package picked up at royal shop 76260 EU. the manager was unhappy because he left her a very large volume of packages and many customers came and were unhappy. this has already happened twice in a row
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Claudine D.
Rating: 3 out of 5
following a purchase from 08/06/2026
Hello, the sausage was not in its box upon arrival. A small piece of tape was missing to close the box and some padding would have been welcome to secure the box. Too bad
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Charlotte K.
Rating: 2 out of 5
following a purchase from 08/06/2026
At the time of the order, I was told a delivery time of one day (package delivered the next day). This time was not respected. It's not a big deal but it would be better to indicate longer times if you are not sure you can meet them. Additionally, there was a missing sausage in my order. I wanted to give it as a gift so this was very upsetting. I called customer service, not a single apology... I understand that the person on the other end is not responsible but still, it's the least they could do.
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Sophie D.
Rating: 1 out of 5
following a purchase from 05/06/2026
I placed an order that I received on time but there was a missing product in my package. Additionally, another product was damaged. I reported this and I still have not received a response...
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Georg T.
Rating: 3 out of 5
following a purchase from 05/06/2026
Packaging insufficient. The sausages come into direct contact with the cardboard box and printed! Paper https://www.fibl.org/fileadmin/documents/shop/1661-mineraloelruekstaende.pdf "The most important transition is, however, the one from food packaging. In this case, the mineral oil components migrate either directly from the cardboard packaging (primary packaging or outer box) or from the mineral oil-containing printing ink on the packaging into the food."
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Daniel R.
Rating: 3 out of 5
following a purchase from 05/06/2026
Real loose in the box not even wrapped in paper. The package shop complained about the smell. Packaging and hygiene not satisfactory.
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Jennifer F.
Rating: 1 out of 5
following a purchase from 05/06/2026
The sausage was thrown into a cardboard box without paper, the box was damaged when it arrived. Half of the sausage was covered with thick fuzzy mold, some also had brown mold spots. My email is not being responded to. Total flop! Never again!
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Moritz B.
Rating: 1 out of 5
following a purchase from 05/06/2026
Unfortunately, three sausages are covered with very hairy mold. I am worried about eating them as well as the others.
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Raphael M.
Rating: 1 out of 5
following a purchase from 05/06/2026
Order still not received. Ordered on 05/06 and still nothing today 15/06
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Mario G.
Rating: 1 out of 5
following a purchase from 05/06/2026
The sausages are not good in taste and smell very unpleasant. Furthermore, they are so hard that it is very difficult to chew them.
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Justine P.
Rating: 3 out of 5
following a purchase from 05/06/2026
Very disappointed with the heart sausage which is all flat and seems to be spoiled.
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MELODIE B.
Rating: 3 out of 5
following a purchase from 03/06/2026
Order delivered quickly but sausage was next to packaging boxes and even sweating the packaging box, disappointed to offer this
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jean-louis S.
Rating: 3 out of 5
following a purchase from 01/06/2026
average quality!
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Caroline T.
Rating: 3 out of 5
following a purchase from 03/06/2026
One of my sausages arrived moldy. After 3 emails and rather mixed comments on different social networks, I received a refund. We will taste the products to see if they are good. For that reason, I cannot rate higher for this order.
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Minh Hien P.
Rating: 1 out of 5
following a purchase from 18/05/2026
2kg basket of salamis ordered less than a month ago, had to throw them in the trash today because they were spoiled. Never again.
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Jessica P.
Rating: 3 out of 5
following a purchase from 29/05/2026
The package arrived quickly, however I am disappointed with the dried tenderloin which weighs 220g instead of the expected 300g.
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Thomas R.
Rating: 3 out of 5
following a purchase from 25/05/2026
I had ordered Coppa corse and not original ham from Corsica, but a filet-like ham from the mainland
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Sebastien K.
Rating: 3 out of 5
following a purchase from 24/05/2026
sausages that have been heated
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Timo P.
Rating: 2 out of 5
following a purchase from 22/05/2026
Dear Sir or Madam, Unfortunately, upon receiving our package of salami, we noticed that it had been gnawed by rodents. As a result, we had to throw away two bags of sausage. This inconvenience is all the more regrettable as it leads to financial losses, but especially considering the work invested and the animal slaughtered for its production. Could you consider using more robust or different packaging in the future to prevent such damage or losses related to transport and pests? We would appreciate your suggestions and any indication of possible compensation. Sincerely, Timo Perzborn
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Eric Z.
Rating: 3 out of 5
following a purchase from 17/05/2026
The selections were too predictable in terms of the flavors that were going to arrive for the snacks.
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Loic G.
Rating: 3 out of 5
following a purchase from 20/05/2026
Good products, but packaging leaves something to be desired
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Marlene F.
Rating: 2 out of 5
following a purchase from 08/03/2026
The glass was broken overall I am not satisfied moreover it was for a gift
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Melodie M.
Rating: 1 out of 5
following a purchase from 18/05/2026
Disappointed by the delivery
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Sebastien R.
Rating: 3 out of 5
following a purchase from 13/05/2026
Very good variety of sausage and very good but I regret that they are already "sticky" at delivery, despite the indicated expiration date I don't think they will still be edible in 1 month
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ANTHONY V.
Rating: 2 out of 5
following a purchase from 11/05/2026
Not many varieties and sometimes poor quality sausages (difficult to remove casings, mold, etc).
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Johann S.
Rating: 2 out of 5
following a purchase from 11/05/2026
Customer service unfortunately not reachable. Wrote several emails, received no response. Ordered goods were fine.
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sylvain P.
Rating: 1 out of 5
following a purchase from 10/05/2026
1.5kg instead of 2 kg!
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Lucas B.
Rating: 1 out of 5
following a purchase from 06/05/2026
2 products out of 3 received
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Dipl.-Ing. H.
Rating: 2 out of 5
following a purchase from 09/05/2026
1.) Design the homepage multi-lingual or adapt it to the customers! 2.) The instruction manual should be in German or designed multi-lingual! 3.) Pack the sausage better inside the shipping box - was loose in the box?
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Christian L.
Rating: 1 out of 5
following a purchase from 08/05/2026
Too hard they spent their youth a long time ago cutting with a chainsaw to never do it again
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Johann S.
Rating: 1 out of 5
following a purchase from 07/05/2026
The package did not reach me.
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Frank M.
Rating: 1 out of 5
following a purchase from 07/05/2026
Today is 17.05.2026 and my order still hasn't arrived. Unpaid I have
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Agnes K.
Rating: 3 out of 5
following a purchase from 06/05/2026
Goods arrived in a completely dented box, some corners were open, the sausages were thrown in without inner packaging. It was much better with the previous order.
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Devin S.
Rating: 3 out of 5
following a purchase from 06/05/2026
Medium quality, unfortunately only one type..
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