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C
Rating: 1 out of 5
The sausages are hard, very hard in addition I was supposed to have the shipping costs refunded, I'm still waiting. What a pity.
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Customer reviews of la boutique des saucissons
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 6 321 published reviews
Summary of reviews
The store consistently delivers excellent sausages with varied options, including tomme, comté, and goat, and customers highlight reliable, fast delivery and responsive service when issues arise. The product quality stands out with descriptions of flavorful, well-dried cuts, real cheese inclusions, and distinct regional flavors that delight the palate. Customers repeatedly express strong satisfaction and loyalty, noting repeat orders, renewals, and recommendations to others. Overall, the shopping experience is described as smooth and trustworthy, with timely shipping and sustained high quality.
Reviews 1, 2, 3 and 4 stars
Reset filtersE
Rating: 2 out of 5
Wild boar sausage and coppa are smoked, I don't like that.
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K
Rating: 1 out of 5
Not at all satisfied, a package filled only with intestines. Lacking variety and tasteless.
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V
Rating: 1 out of 5
Sausages are always very good but we noticed that: - their size is decreasing? - the new labels are confusing between flavors and are less beautiful - the sausages are less dry upon arrival - there are regularly shortages during orders - !!! UPS delivery in hot weather should be avoided !!! It would be better to deliver in refrigerated trucks or ensuring a certain temperature! The delivery people leave the packages outside in the heat without handing them over to anyone. The mold on the sausages' skin develops quickly and makes the sausage less appealing and develops an unattractive smell!!! Especially since they sweat :/
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A
Rating: 4 out of 5
Hello I am satisfied with my purchase the sausages are very good one downside the dry sausage is very hard and complicated to cut it’s like iron the other two are excellent
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A
Rating: 2 out of 5
Package received on time but the state of the pâté in the jar is liquid, the anchovy spread shows traces of mold... I am very disappointed it was for a gift and it was really very embarrassing
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Response from la boutique des saucissons
Hello Alexandra, we are deeply sorry for this experience, especially since it was for a gift. These quality issues do not reflect our usual standards at all. We are glad to have been able to process your refund following your message, and we apologize once again for this inconvenience.
N
Rating: 2 out of 5
the delivery scheduled for Friday was not made before Monday so the sausages stayed in full heat in a depot on Monday they were all sweating
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Response from la boutique des saucissons
Hello Nicolas, we are really sorry that the carrier postponed the delivery, which exposed your products to the heat in the middle of summer. Please feel free to contact us at [email protected] so that we can find a solution together.
M
Rating: 2 out of 5
Really unfortunate, the box containing the aperitif kit arrived broken. And we were missing the two heart sausages in our package. Very average 2 days before Father's Day... Customer service was okay, we were able to get a refund, but still disappointed.
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Response from la boutique des saucissons
Hello Megane, thank you for your feedback despite this disappointing experience. We are glad that our customer service was able to refund you quickly, and we apologize for this setback before Father's Day. We remain attentive to the quality of our packaging.
A
Rating: 2 out of 5
Order did not arrive on time
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Response from la boutique des saucissons
Hello Aurelien, we are sorry that your order was not delivered within the expected time. Please feel free to contact us at [email protected] if you would like more details about this delay.
J
Rating: 3 out of 5
A bit disappointed with my last order, sausages in the box completely soft.
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Response from la boutique des saucissons
Hello Jeremy, thank you for your feedback. We send our sausages rather soft, the texture being a matter of preference, but feel free to let them dry for a few days in the open air: with the heat they harden quite quickly. We are sorry that those in this box seemed completely soft to you and we note your comment.
G
Rating: 2 out of 5
The heart sausage product for Mother's Day was neither beautiful nor good.
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Response from la boutique des saucissons
Hello Gaetan, we are sorry that this heart sausage did not convince you, neither in appearance nor in taste. Please feel free to contact us at [email protected] so that we can pass your feedback to our workshop. Note that we have already made some changes to the recipe for the next editions.
F
Rating: 4 out of 5
Ok
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Response from la boutique des saucissons
Thank you Florian for your feedback!
C
Rating: 1 out of 5
All the sausages were moldy in their packaging
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Response from la boutique des saucissons
Hello Caroline, as previously mentioned, it is actually the natural bloom of our sausages and not mold — our heart sausages are systematically checked before shipping. Please feel free to contact us again with photos if any doubt persists. We are still sorry for the inconvenience caused.
H
Rating: 1 out of 5
The package was damaged during delivery and had a large hole. It is unclear whether the unpackaged sausage in the package is still intact and, above all, whether it is still edible. The hygienic conditions are unclear due to the open package. Customer service has not responded to my complaints for a week.
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M
Rating: 1 out of 5
Sausage arrives with mold.
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Response from la boutique des saucissons
Hello Mandy, it is actually the natural bloom that develops on our dry sausages, and not mold — an article on our site explains it in detail: https://laboutiquedessaucissons.fr/blogs/news/fleur-naturelle. Please feel free to contact us with photos if you have any doubts. We are still sorry for the concern this may have caused.
F
Rating: 1 out of 5
Investigation procedure already initiated. We have already informed the merchant that you did not receive your order. He should get back to you as soon as possible. Never had a response...
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Response from la boutique des saucissons
Hello Frederic, we are truly sorry for this situation. We will contact you directly to find a solution quickly.
B
Rating: 2 out of 5
The 2 sausages arrived moldy...I am not happy with my order. What do you propose?
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Response from la boutique des saucissons
Hello Benjamine, it is actually the natural bloom that develops on our dry sausages, and not mold — an article on our site explains it in detail: https://laboutiquedessaucissons.fr/blogs/news/fleur-naturelle. We are sorry that this has disappointed you, please feel free to contact us if you wish.
A
Rating: 1 out of 5
The sausage arrived with greenish mold.
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Response from la boutique des saucissons
Hello Angeline, as with your other review, it is actually the natural bloom of our dry sausages, and not mold — the article on our site explains this in detail: https://laboutiquedessaucissons.fr/blogs/news/fleur-naturelle. Please feel free to contact us with photos if you have any doubts. We are still sorry for the concern this may have caused.
J
Rating: 3 out of 5
I ordered for Father's Day, unfortunately it was not carefully packaged and everything was crushed
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Response from la boutique des saucissons
Hello Julie, we are sorry that your order for Father's Day arrived poorly packaged and damaged, this is not what we want. Please feel free to contact us with photos at [email protected] so that we can find a solution.
C
Rating: 2 out of 5
The package tracking didn't work, once my package arrived I was disappointed by the size of the sausage it's all thin and small I expected something bigger for the price...
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Response from la boutique des saucissons
Hello Clara, we are sorry for the issue with the parcel tracking, as well as for the size of the sausage that did not meet your expectations for this price. We note your feedback.
F
Rating: 3 out of 5
I wanted to have a direct contact but no... Just an error in the order: 2 orders made. 1 a pack of mini sausages and the other in downgraded sausages but received 2 orders of mini sausages.... nothing serious in itself but I would have liked to be contacted to discuss it...........
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Response from la boutique des saucissons
Hello Fabien, we are sorry for this error on your order. We will contact you directly to clarify the situation.
S
Rating: 3 out of 5
correct merchandise, despite regular stockouts, more than eight days to receive the package after ordering, and especially UPS not delivering the packages, marking us as absent to drop it off at a relay and not making their rounds. package picked up at royal shop 76260 EU. the manager was unhappy because he left her a very large volume of packages and many customers came and were unhappy. this has already happened twice in a row
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Response from la boutique des saucissons
Hello Stéphane, we are sorry for these recurring stock shortages and delivery issues with UPS — we understand the inconvenience this causes, both for you and for the pickup point. We are forwarding this feedback to our carrier to improve the situation.
G
Rating: 4 out of 5
Received in a week Good packaging Not yet tasted
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Response from la boutique des saucissons
Thank you Gérard for this feedback, we hope the tasting will meet expectations!
C
Rating: 3 out of 5
Hello, the sausage was not in its box upon arrival. A small piece of tape was missing to close the box and some padding would have been welcome to secure the box. Too bad
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Response from la boutique des saucissons
Hello Claudine, we are sorry that the sausage arrived poorly packed in its box, with a closure issue. We note your comment to improve our packaging. Please feel free to contact us at [email protected] if you wish.
C
Rating: 2 out of 5
At the time of the order, I was told a delivery time of one day (package delivered the next day). This time was not respected. It's not a big deal but it would be better to indicate longer times if you are not sure you can meet them. Additionally, there was a missing sausage in my order. I wanted to give it as a gift so this was very upsetting. I called customer service, not a single apology... I understand that the person on the other end is not responsible but still, it's the least they could do.
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Response from la boutique des saucissons
Hello Charlotte, we are sorry for this unmet deadline. We will contact you again to offer you a commercial gesture for this inconvenience.
S
Rating: 1 out of 5
I placed an order that I received on time but there was a missing product in my package. Additionally, another product was damaged. I reported this and I still have not received a response...
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Response from la boutique des saucissons
Hello Sophie, we are sincerely sorry for this processing delay. Following your message from June 24, we have indeed processed the refund for the missing product as well as for the damaged product. We apologize for the inconvenience caused.
G
Rating: 3 out of 5
Packaging insufficient. The sausages come into direct contact with the cardboard box and printed! Paper https://www.fibl.org/fileadmin/documents/shop/1661-mineraloelruekstaende.pdf "The most important transition is, however, the one from food packaging. In this case, the mineral oil components migrate either directly from the cardboard packaging (primary packaging or outer box) or from the mineral oil-containing printing ink on the packaging into the food."
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D
Rating: 3 out of 5
Real loose in the box not even wrapped in paper. The package shop complained about the smell. Packaging and hygiene not satisfactory.
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A
Rating: 4 out of 5
The quality and taste of the sausages is good, the packaging could still be improved.
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J
Rating: 1 out of 5
The sausage was thrown into a cardboard box without paper, the box was damaged when it arrived. Half of the sausage was covered with thick fuzzy mold, some also had brown mold spots. My email is not being responded to. Total flop! Never again!
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P
Rating: 4 out of 5
I ordered the second choice box. Taste-wise very good! Unfortunately, it was not labeled which sausage is which. Only a note was included. Too bad!
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M
Rating: 1 out of 5
Unfortunately, three sausages are covered with very hairy mold. I am worried about eating them as well as the others.
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R
Rating: 1 out of 5
Order still not received. Ordered on 05/06 and still nothing today 15/06
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Response from la boutique des saucissons
Hello Raphael, we are sorry for this delay. We have indeed had a lot of orders to process recently, which has delayed the shipments. We apologize for this and are always trying to be faster. We note your feedback.
M
Rating: 4 out of 5
Order well packaged Thank you
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M
Rating: 1 out of 5
The sausages are not good in taste and smell very unpleasant. Furthermore, they are so hard that it is very difficult to chew them.
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A
Rating: 4 out of 5
Great for the price, but they put about 2 kg, it's systematically less. Rather 1.8 kg
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Response from la boutique des saucissons
Thank you for this feedback. We take note of your comment on the weight and will pass it to our workshop to check the packaging.
J
Rating: 3 out of 5
Very disappointed with the heart sausage which is all flat and seems to be spoiled.
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Response from la boutique des saucissons
Hello Justine, we are sorry that this heart sausage seemed flat and different from what you expected. We note your feedback and will pass it on to our workshop. Please feel free to contact us at [email protected] with photos if you wish.
M
Rating: 3 out of 5
Order delivered quickly but sausage was next to packaging boxes and even sweating the packaging box, disappointed to offer this
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Response from la boutique des saucissons
Hello Melodie, we are sorry that the sausage arrived sweating, to the point of even soaking the packaging — this can happen during high heat while transporting. We are sorry for this bad experience, especially since it was meant as a gift. Please feel free to contact us at [email protected] if you wish.
J
Rating: 3 out of 5
average quality!
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Response from la boutique des saucissons
Hello Jean-Louis, thank you for your feedback. We are sorry that the quality did not meet your expectations. Do not hesitate to tell us more at [email protected], we are here to listen to you.
C
Rating: 3 out of 5
One of my sausages arrived moldy. After 3 emails and rather mixed comments on different social networks, I received a refund. We will taste the products to see if they are good. For that reason, I cannot rate higher for this order.
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Response from la boutique des saucissons
Hello Caroline, we are sorry for this moldy sausage as well as for the delay in receiving a response from us — this is not the service we wish to offer. We are glad to have been able to process your refund, and we apologize again for this inconvenience.