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M
Rating: 2 out of 5
Always of quality and follow-up in the freshness Bravo always satisfied
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Customer reviews of la boutique des saucissons
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 6 047 published reviews
Summary of reviews
Customers consistently praise the store for reliable delivery and fast shipping, with many orders arriving promptly and products arriving in good condition. The main strength highlighted is product quality and taste, with numerous mentions of delicious, flavorful sausages, salamis, and charcuterie, often described as excellent or top-notch. Shoppers also note helpful organization and value, including well-packaged orders, clear categorization in some deliveries, and overall dependable service that keeps them returning for repeat orders. Customer appreciation is reinforced by strong endorsements and willingness to recommend the shop to friends and colleagues.
Reviews 1 and 2 stars
Reset filtersR
Rating: 1 out of 5
I ordered 2 wild boar sausages and received wild boar and pork.
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C
Rating: 1 out of 5
Parcel never received! Every day I'm told it will be delivered in 24 hours... The driver calls me and tells me he's on his way, but no one shows up. I've been promised my parcel every day for over 10 days... Of course, no one takes responsibility for assuming that the parcel is lost and reimbursing me! In short. Site to avoid!
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J
Rating: 1 out of 5
I sent you a message to which you did not reply. The sausages were hard as wood and inedible. I am very disappointed and surprised that such products could be delivered. The other products were very good.
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D
Rating: 1 out of 5
One of the 2 sausages bought was all porous with no taste except a rancid taste ...inedible ...very disappointed ....
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C
Rating: 1 out of 5
Package received open . Send complaint to customer service. Ostrich mode. No response. Unacceptable.
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Response from la boutique des saucissons
Thank you for your feedback. We are very sorry that your package was opened in transit. We have responded promptly and returned the missing items. Please do not hesitate to contact us if you have any further questions.
D
Rating: 1 out of 5
Hello, I'm really not happy with what I ordered from your store. I picked up the opened packaging and there is nothing to protect the sausages, no wrapping at all. I ordered this as a gift for a friend. It's really wrong, disrespectful to have sent it like that! It's really unprofessional and unhygienic. I hope at least, for my friend's sake, that it will taste good. Best regards. Miss Diaw
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Response from la boutique des saucissons
Hello,
We're very sorry for the inconvenience. We apologize for the inconvenience and will take your feedback into account to improve your customer experience.
As far as packaging is concerned, we have indeed chosen to sell our products "naked" to limit the use of packaging.
Nevertheless, we hope you were satisfied with the taste and hope to see you again on our site.
Have a nice day,
La Boutique des Saucissons
We're very sorry for the inconvenience. We apologize for the inconvenience and will take your feedback into account to improve your customer experience.
As far as packaging is concerned, we have indeed chosen to sell our products "naked" to limit the use of packaging.
Nevertheless, we hope you were satisfied with the taste and hope to see you again on our site.
Have a nice day,
La Boutique des Saucissons
C
Rating: 1 out of 5
Two e-mails sent, no reply
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T
Rating: 2 out of 5
Disappointed two packages ordered received 15 times the same sausage in the package
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Y
Rating: 2 out of 5
By ordering directly from you, I was hoping to receive a soft product and not one that was completely dried out, as was the case.
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J
Rating: 1 out of 5
Borderline scam. I'm thinking of doing a meat analysis. My order has gone to waste.
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Response from la boutique des saucissons
Hello Mr,
I have sent your notice to my complaints department who will contact you to find out why your products were the way they were and consider sending you back some products.
Good day to you and sorry for not meeting your expectations.
I have sent your notice to my complaints department who will contact you to find out why your products were the way they were and consider sending you back some products.
Good day to you and sorry for not meeting your expectations.
P
Rating: 2 out of 5
too dry
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M
Rating: 2 out of 5
Hello, I'm a bit disappointed by the batch of downgraded sausages. It's not their shape that bothers me, but they're as hard as wood. What's more, they are dry sausages and not sausages. Best regards.
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S
Rating: 1 out of 5
it's a pity that the chronofresch deliveryman is totally dishonest the parcel brought only on thursday 7th july was THROWN over the grate in the garden where the temperature was 31°, fortunately we got it back before dark I think you are obliged to warn this service, for my part I have made 3 complaints for the moment without any answer I am thinking before using this service pity for your house good to you S.Lupé
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P
Rating: 1 out of 5
I realize that I was tricked, in any case thank you play well against part, I'll make you bad publicity!!!
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J
Rating: 2 out of 5
Disastrous chronofresh delivery. The deliveryman delivers elsewhere then finds (!) the parcel and throws it on my land where the ants have feasted! I won't come to your place again as long as you use this delivery service.
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M
Rating: 1 out of 5
no real opinion, the parcel having arrived empty (emptied during transport presumably). On the other hand, I'm still waiting to hear from the sausage store about what's next.
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C
Rating: 1 out of 5
hello i ordered my parcel on 7/04 and i was supposed to receive it on 12/04unfortunately i was not at home at that time so the order went to listant no problem but i had to wait until 25/04 to receive an email from the company telling me that my parcel had arrived at my home as this was not the case so i pressed the button "i have not received my parcel" but now it's been 4 days since i had any news.
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T
Rating: 2 out of 5
Contacted 2 times by email, no reply. Sick with goat sausage and other medium-quality products.
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F
Rating: 1 out of 5
last parcel the big sausage full of fat not terrible
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K
Rating: 2 out of 5
I have sent 2 complaints to customer service and have not received a reply.
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V
Rating: 1 out of 5
No indication on the product and its conservation, product put in box, delivery in relay whereas I asked for the delivery at residence!
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G
Rating: 1 out of 5
Disappointed with the presentation for a gift box. A well-presented box would have been nice.
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A
Rating: 1 out of 5
Misleading site, far from artisanal. See 60 millions de consommateurs.
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H
Rating: 2 out of 5
Sausages really dry! (too dry) sausage good
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F
Rating: 1 out of 5
Delivery arrived more than 5 days after ordering. Quality of sausages/dried sausages a little better than that found in supermarkets, but still expensive. I won't be ordering from them again, as you can find artisanal sausages for the same price in other online stores.
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