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Y
Rating: 1 out of 5
Charcuterie so dry it was impossible to cut!
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Customer reviews of la boutique des saucissons
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 6 326 published reviews
Summary of reviews
The store consistently delivers excellent sausages with varied options, including tomme, comté, and goat, and customers highlight reliable, fast delivery and responsive service when issues arise. The product quality stands out with descriptions of flavorful, well-dried cuts, real cheese inclusions, and distinct regional flavors that delight the palate. Customers repeatedly express strong satisfaction and loyalty, noting repeat orders, renewals, and recommendations to others. Overall, the shopping experience is described as smooth and trustworthy, with timely shipping and sustained high quality.
1 star review
Reset filtersF
Rating: 1 out of 5
Hello, I ordered several dobt boxes, one with downgraded sausages and when we offered it and opened it, the sausages had a sticky appearance and smelled of urine. We had to throw the whole box away. But no worries with the other boxes.
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E
Rating: 1 out of 5
Very disappointed. I haven't tasted the sausages yet so I won't judge the product but then the food packaging and chrono frzsh is zero!!!! Delay low-end package in a vulgar cardboard .... For an evening saying box 1 offer is limit. My sausages were exposed because the packaging crushed under the parcels of the relay point!!!! You have to think at least a little about the transport and journey your food is going to make !!!!! Rigid cardboard boxes do exist !!!!! So clearly not happy and I've sent two emails I've had no response so soap non-existent!
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G
Rating: 1 out of 5
products delivered not in conformity with the offer
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G
Rating: 1 out of 5
I was unpleasantly surprised when I discovered my parcel. I found worms in my package of cookies. Dispute with seller still ongoing...
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C
Rating: 1 out of 5
Products very badly packed. Delivery place not respected. First and last order
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D
Rating: 1 out of 5
The order of products (coppa, lonzo) does not correspond to my order, I received smoked products and not tradistionnel.
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J
Rating: 1 out of 5
Sausage too fatty
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M
Rating: 1 out of 5
I never received my order.
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A
Rating: 1 out of 5
Order never received + zero returns from seller = €40 lost I REALLY DO NOT recommend
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R
Rating: 1 out of 5
I ordered 2 wild boar sausages and received wild boar and pork.
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C
Rating: 1 out of 5
Parcel never received! Every day I'm told it will be delivered in 24 hours... The driver calls me and tells me he's on his way, but no one shows up. I've been promised my parcel every day for over 10 days... Of course, no one takes responsibility for assuming that the parcel is lost and reimbursing me! In short. Site to avoid!
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J
Rating: 1 out of 5
I sent you a message to which you did not reply. The sausages were hard as wood and inedible. I am very disappointed and surprised that such products could be delivered. The other products were very good.
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D
Rating: 1 out of 5
One of the 2 sausages bought was all porous with no taste except a rancid taste ...inedible ...very disappointed ....
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C
Rating: 1 out of 5
Package received open . Send complaint to customer service. Ostrich mode. No response. Unacceptable.
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Response from la boutique des saucissons
Thank you for your feedback. We are very sorry that your package was opened in transit. We have responded promptly and returned the missing items. Please do not hesitate to contact us if you have any further questions.
D
Rating: 1 out of 5
Hello, I'm really not happy with what I ordered from your store. I picked up the opened packaging and there is nothing to protect the sausages, no wrapping at all. I ordered this as a gift for a friend. It's really wrong, disrespectful to have sent it like that! It's really unprofessional and unhygienic. I hope at least, for my friend's sake, that it will taste good. Best regards. Miss Diaw
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Response from la boutique des saucissons
Hello,
We're very sorry for the inconvenience. We apologize for the inconvenience and will take your feedback into account to improve your customer experience.
As far as packaging is concerned, we have indeed chosen to sell our products "naked" to limit the use of packaging.
Nevertheless, we hope you were satisfied with the taste and hope to see you again on our site.
Have a nice day,
La Boutique des Saucissons
We're very sorry for the inconvenience. We apologize for the inconvenience and will take your feedback into account to improve your customer experience.
As far as packaging is concerned, we have indeed chosen to sell our products "naked" to limit the use of packaging.
Nevertheless, we hope you were satisfied with the taste and hope to see you again on our site.
Have a nice day,
La Boutique des Saucissons
C
Rating: 1 out of 5
Two e-mails sent, no reply
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J
Rating: 1 out of 5
Borderline scam. I'm thinking of doing a meat analysis. My order has gone to waste.
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Response from la boutique des saucissons
Hello Mr,
I have sent your notice to my complaints department who will contact you to find out why your products were the way they were and consider sending you back some products.
Good day to you and sorry for not meeting your expectations.
I have sent your notice to my complaints department who will contact you to find out why your products were the way they were and consider sending you back some products.
Good day to you and sorry for not meeting your expectations.
S
Rating: 1 out of 5
it's a pity that the chronofresch deliveryman is totally dishonest the parcel brought only on thursday 7th july was THROWN over the grate in the garden where the temperature was 31°, fortunately we got it back before dark I think you are obliged to warn this service, for my part I have made 3 complaints for the moment without any answer I am thinking before using this service pity for your house good to you S.Lupé
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P
Rating: 1 out of 5
I realize that I was tricked, in any case thank you play well against part, I'll make you bad publicity!!!
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M
Rating: 1 out of 5
no real opinion, the parcel having arrived empty (emptied during transport presumably). On the other hand, I'm still waiting to hear from the sausage store about what's next.
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C
Rating: 1 out of 5
hello i ordered my parcel on 7/04 and i was supposed to receive it on 12/04unfortunately i was not at home at that time so the order went to listant no problem but i had to wait until 25/04 to receive an email from the company telling me that my parcel had arrived at my home as this was not the case so i pressed the button "i have not received my parcel" but now it's been 4 days since i had any news.
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F
Rating: 1 out of 5
last parcel the big sausage full of fat not terrible
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V
Rating: 1 out of 5
No indication on the product and its conservation, product put in box, delivery in relay whereas I asked for the delivery at residence!
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G
Rating: 1 out of 5
Disappointed with the presentation for a gift box. A well-presented box would have been nice.
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A
Rating: 1 out of 5
Misleading site, far from artisanal. See 60 millions de consommateurs.
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F
Rating: 1 out of 5
Delivery arrived more than 5 days after ordering. Quality of sausages/dried sausages a little better than that found in supermarkets, but still expensive. I won't be ordering from them again, as you can find artisanal sausages for the same price in other online stores.
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