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S
Rating: 3 out of 5
I had a small delivery issue, customer service is non-existent, too bad because the products are very good...
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Customer reviews of la boutique des saucissons
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 6 047 published reviews
Summary of reviews
Customers consistently praise the store for reliable delivery and fast shipping, with many orders arriving promptly and products arriving in good condition. The main strength highlighted is product quality and taste, with numerous mentions of delicious, flavorful sausages, salamis, and charcuterie, often described as excellent or top-notch. Shoppers also note helpful organization and value, including well-packaged orders, clear categorization in some deliveries, and overall dependable service that keeps them returning for repeat orders. Customer appreciation is reinforced by strong endorsements and willingness to recommend the shop to friends and colleagues.
3 star reviews
Reset filtersI
Rating: 3 out of 5
the curved sausages are a bit too hard .... we used to buy them regularly at Leclerc .... a long time ago, customers didn't buy them .... stupidly, because the noble mold is green !!!! we are happy to have found the product online, but they are too hard !!!!
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T
Rating: 3 out of 5
The sausages are too dry
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Y
Rating: 3 out of 5
good sausage but nothing more
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V
Rating: 3 out of 5
Error in the order, no contacts before refund following the email sent. I wanted my item and not a refund precisely. The communication is poor. I did not make the mistake, but it is not very professional to tell me that they do not ship an item even if they are responsible.
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L
Rating: 3 out of 5
Super high-quality cured sausages, but the dry sausage and fuet range has already arrived way too dry, impossible to keep for a minimum amount of time.
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G
Rating: 3 out of 5
The package was open and part of my order was missing. Too bad ... Otherwise, the products are always delicious.
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C
Rating: 3 out of 5
Delivery took way too long. Eight days when the site indicates 48 / 72 hours.
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H
Rating: 3 out of 5
I received my package on time but the small toasts were under the heaviest items and as a result, they are all broken, this is absolutely not presentable for my guests, I am disappointed, I sent a complaint email and I am still waiting for a response.
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C
Rating: 3 out of 5
Snack order not crazy, I prefer the sausages
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S
Rating: 3 out of 5
Hello received but with the heat the pastries have opened. All filled with pastry inside.
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D
Rating: 3 out of 5
I did not receive exactly what I ordered and the weight of the items was much lower than advertised. But overall the quality is there.
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V
Rating: 3 out of 5
Everything is fine. However, I wanted to test the filet mignon from Occitanie. Everything is fine, except for the filet mignon from Occitanie that I wanted to test and turns out to be a real disappointment!! Soft, not dry - tasteless (no flavor), in short, how can you sell such a product??
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J
Rating: 3 out of 5
At the reception, a terrine was opened (lid unscrewed)
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P
Rating: 3 out of 5
Loyal customer and satisfied review not to be published just 2 critiques. 1/ packaging too succinct the strong smell even if it is pleasant should be better contained…………… 2/The most annoying the wood packing of the resinous too fresh manifestly the strong nauseating smell mixed with the smell of the sausages. The worst this frayed wood sticks to the reformed sausages and others have to be brushed despite everything particles remain and as the skin is eaten problem, too bad and annoying!
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A
Rating: 3 out of 5
the 2kg box is really good, however the price for the heart is excessive compared to the weight
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M
Rating: 3 out of 5
I only learned after several correspondences where the package was made available for pickup. It took 2 weeks. An alert must come after the order indicating where the goods can be picked up.
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N
Rating: 3 out of 5
Lack of taste in sausages
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E
Rating: 3 out of 5
Package arrived damaged, so I was afraid of theft until I counted the contents. Too bad, the product is very good but the logistics are poor.
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A
Rating: 3 out of 5
Good and authentic products. Customer service leaves much to be desired. Mobile site is average.
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A
Rating: 3 out of 5
Missing products. Delivery delayed
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S
Rating: 3 out of 5
The Figatelli sausage is too fatty
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M
Rating: 3 out of 5
I had ordered spicy chorizo and I received mild!
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J
Rating: 3 out of 5
Hello, this time I am not very satisfied with my order, not about the taste which remains very good, but really very dry, especially the curved sausage from Ardèche and the other two as well. In the future, a little less dry sausages and I would be satisfied. Best regards, Lacoste
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A
Rating: 3 out of 5
I did not receive the wild boar Corsican sausage and the goat-tomato tapenade, and you still haven't replied to my email.
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P
Rating: 3 out of 5
Product too dry, no choice possible, you are delivered what there is, no possibility of having a less dry or more tender product.
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G
Rating: 3 out of 5
Medium is good
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C
Rating: 3 out of 5
This is the third time we have been delivered only plain large sausage, whereas the previous times it was well mixed.
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P
Rating: 3 out of 5
Hello, just to let you know that in the 2kg package of downgraded sausages, there was only 1kg360. I also want to take this opportunity to tell you that this is the first time this has happened.
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P
Rating: 3 out of 5
The products were good, unfortunately the postal delivery detracted from the experience. The sausages were poorly dispersed in the boxes (several open boxes were empty).
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C
Rating: 3 out of 5
No choice of relay point before parcel arrives
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L
Rating: 3 out of 5
The coppa ordered (3) was less than 12 euros each and this for the 3 (the weight was less than that displayed).
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S
Rating: 3 out of 5
I'm disappointed I thought my box creation would be in a nice little package the sausage store there it is in the delivery box in a little size I do not see myself offer like that. Disappointed
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C
Rating: 3 out of 5
Satisfied
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V
Rating: 3 out of 5
Hello, nothing to say about the quality of the products. On the other hand, the advent calendar packaging leaves something to be desired. All the sausages fell to the bottom of the calendar. My son randomly picks one sausage a day! Too bad
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S
Rating: 3 out of 5
Only au sacisson au piment tastes really good. It's impossible to tell what the others are. Too bad.
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R
Rating: 3 out of 5
Mixed order experience: when I received the confirmation email, the "view your order" link didn't work. As a result, I couldn't really check or follow up.
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T
Rating: 3 out of 5
Unfortunately I wasn't able to pick up my parcel, I live quite far away, and the pikup relay was closed when I passed, I waited more than 3.5 hours... I won't be making any more effort and I won't be ordering from France unfortunately, far too complicated, at your expense, but we can't count on the presence of qualified people at the relay points... So I've given up trying to recover the parcel... Best regards Thierry Sciboz
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A
Rating: 3 out of 5
Inedible pesto sand ...
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A
Rating: 3 out of 5
no access to invoices from the customer area whereas the old site had no problems....
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