Customer reviews of La Lainière de Wazemmes

9,8 /10

Based on 3 689 published reviews

5 3 381 92% 4 226 6% 3 50 1% 2 15 0% 1 17 0%

Summary of reviews

The online store La Lainière de Wazemmes excels in delivering high-quality wool and cotton products that consistently meet customer expectations. Many customers highlight the impressive speed of order processing and delivery, often noting that their orders arrive quickly and well-packaged. The shop is praised for its attractive pricing, particularly for knitters, and its excellent quality-price ratio, making it a preferred choice for both new and seasoned customers.

1 star review

Reset filters

Raquel S.

Published on 11/04/2026 à 21h41 following a purchase from 01/04/2026

I did not receive the ordered color on one of the two batches, I find this unprofessional

Translated reviews

Pilar D.

Published on 17/10/2024 à 10h38 following a purchase from 05/10/2024

Once again I have ordered the same ecru wool and once again I receive a delivery with 2 different baths. Grrrrrr

Translated reviews

Response from La Lainière de Wazemmes Published on 03/12/2024

Hello, we are sorry to read this. Generally if the balls are not from the same bath, we always contact the customer to inform them. There may have been a problem with your order, but we can't find any request on your part. Please do not hesitate to contact us at [email protected] to resolve the situation. Best regards. The La Lainières de Wazemmes Team 🧶

Lucette B.

Published on 26/09/2024 à 17h53 following a purchase from 13/09/2024

The references of the balls received do not correspond at all to those I ordered, so the wrong colors...

Translated reviews

CATHERINE R.

Published on 30/03/2024 à 18h25 following a purchase from 16/03/2024

A note or invoice for my ordered items is missing from the parcel.

Translated reviews

Response from La Lainière de Wazemmes Published on 03/04/2024

Hello,
Yes, in order to limit paper waste, we never print invoices or order summaries. These are available and downloadable from the "my account" area on our website where you placed your order. We are sorry to hear that this has affected your shopping experience.
Best regards,
The team at La Lainière de Wazemmes 🧶

Myriam D.

Published on 10/02/2024 à 09h36 following a purchase from 15/01/2024

I haven't received my parcel so I can't judge the quality of the products. I can only say that customer service is anything but responsive and that the least they could have done would have been to either refund my money or send me back the 2 balls I ordered. Very disappointing and not very commercial.

Translated reviews

Response from La Lainière de Wazemmes Published on 16/02/2024

Hello,

As we have already informed you in our previous exchanges, you have unfortunately been the victim of a delivery problem on the part of Mondial Relay, and we are sincerely sorry for this. Your parcel had been dispatched on time by our team following your order. It was returned to us by Mondial Relay last week, following which we refunded the amount of your order via PayPal on February 9.

Best regards,
The team at La Lainière de Wazemmes 🧶

Michel N.

Published on 14/12/2023 à 14h08 following a purchase from 02/12/2023

Not received the order 92701 ,pay and nothing received .since 04/12/2023 .a nightmare this order.

Translated reviews

Response from La Lainière de Wazemmes Published on 15/12/2023

Hello,
We are very sorry about this situation and this inconvenience, which is totally beyond our control. We handed over your parcel to Mondial Relay on December 4 for delivery. We have no idea what could have happened with the carrier and your parcel to make it take so long to arrive. According to our information, your parcel finally arrived at your relay point today (15/12/2023). We're as sorry as you are and understand your dissatisfaction. We will inform Mondial Relay.
Yours faithfully
The team at La Lainière de Wazemmes 🧶

Marie laure M.

Published on 21/10/2023 à 10h33 following a purchase from 10/10/2023

The wool is beautiful but the box was half destroyed and smelling of cat pee, I'm missing a wool needle, twisting needles and two pairs of bamboo needles No. 4 and No. 4.5 which must have fallen out of the box!

Translated reviews

Response from La Lainière de Wazemmes Published on 26/10/2023

Hello,

We are very sorry to read that your parcel did not arrive in good condition and we totally understand your dissatisfaction... Please believe that we take the utmost care to pack each and every one of our customers' orders, and we can assure you that your parcel was intact when we handed it over to the Mondial Relay delivery service. Unfortunately, this was an incident beyond our control. We invite you, if you have not already done so, to contact us by e-mail at [email protected] or by telephone on 03 20 57 09 46 concerning your damaged parcel and the products missing from it. We will try to find a solution to your problem.

Yours faithfully
The team at La Lainière de Wazemmes 🧶

Jocelyne L.

Published on 23/08/2023 à 22h15 following a purchase from 03/05/2023

Very good

Translated reviews

Anny R.

Published on 31/01/2023 à 11h55 following a purchase from 13/12/2022

Very satisfied with the delivery and the quality of the wool.

Translated reviews

Response from La Lainière de Wazemmes Published on 31/01/2023

Hello, we're delighted that you're satisfied with our products and services. However, we would like to remind you that the 1-star rating corresponds to total dissatisfaction, so it would be preferable, for future occasions, to add the 5-star rating to be consistent with your comment See you soon at La Lainière de Wazemmes! 🧶

Evelyne V.

Published on 15/12/2022 à 11h06 following a purchase from 19/11/2022

The color of one of the wools does not match the color shown on the website. As soon as I received the parcel, I contacted La Lainière but got no answer.

Translated reviews

Muriel C.

Published on 08/12/2022 à 14h52 following a purchase from 30/11/2022

I haven't received anything yet

Translated reviews

Françoise M.

Published on 23/11/2022 à 13h49 following a purchase from 05/11/2022

wool ordered on november 5th, here we are on november 23rd, I still haven't received anything...no comment

Translated reviews

Jacqueline P.

Published on 03/11/2022 à 15h51 following a purchase from 29/10/2022

The color does not match the order. I asked for metallic blue and received metallic grey.

Translated reviews

Meriem B.

Published on 22/09/2022 à 15h30 following a purchase from 31/08/2022

Late delivery

Translated reviews

Nadine P.

Published on 10/09/2022 à 15h50 following a purchase from 03/09/2022

the delivery is a disgrace the parcel is thrown over the gate in the middle of the flowers

Translated reviews

Response from La Lainière de Wazemmes Published on 13/09/2022

Hello, First of all, we regret this incident and understand your legitimate dissatisfaction with the situation. However, we would like to point out that your parcel was dispatched from our premises in good condition. It was then picked up and delivered by the French Post Office, who obviously failed in their mission. We have contacted them on our behalf to pass on the information, and we invite you to do the same so that the situation does not recur in the future. Once again, please accept our apologies for this inconvenience, which is totally beyond our control.

nolwenn D.

Published on 23/07/2022 à 14h45 following a purchase from 18/07/2022

It's perfect! Thank you so much!

Translated reviews

Acheteur vérifié

Published on 03/02/2019 à 13h12 following a purchase from 20/01/2019

Choice on the site as in the store but horrible delivery.

Translated reviews