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S
Rating: 1 out of 5
This cotton is shiny and so pleasant to wear. And there I was surprised by the colors so pretty.
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Customer reviews of La Lainière de Wazemmes
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 3 708 published reviews
Summary of reviews
La Lainière de Wazemmes consistently delivers fast and careful shipping, with orders arriving quickly and well-packaged, enabling customers to restock promptly and rely on reliable delivery times. The store earns positive notes for its wide selection, attractive prices, and easy-to-use site, with many customers highlighting good value and a broad range of high-quality wools. Customer service and experience shine through proactive support, friendly and professional assistance, accurate order fulfillment, and consistent quality across purchases, making it a preferred destination for knitters. Across reviews, repeat shoppers praise dependable delivery, clear order tracking, and satisfaction with product colors and textures, reinforcing trust and loyalty.
1 star review
Reset filtersR
Rating: 1 out of 5
I did not receive the ordered color on one of the two batches, I find this unprofessional
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P
Rating: 1 out of 5
Once again I have ordered the same ecru wool and once again I receive a delivery with 2 different baths. Grrrrrr
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Response from La Lainière de Wazemmes
Hello, we are sorry to read this. Generally if the balls are not from the same bath, we always contact the customer to inform them. There may have been a problem with your order, but we can't find any request on your part. Please do not hesitate to contact us at [email protected] to resolve the situation. Best regards. The La Lainières de Wazemmes Team 🧶
L
Rating: 1 out of 5
The references of the balls received do not correspond at all to those I ordered, so the wrong colors...
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C
Rating: 1 out of 5
A note or invoice for my ordered items is missing from the parcel.
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Response from La Lainière de Wazemmes
Hello,
Yes, in order to limit paper waste, we never print invoices or order summaries. These are available and downloadable from the "my account" area on our website where you placed your order. We are sorry to hear that this has affected your shopping experience.
Best regards,
The team at La Lainière de Wazemmes 🧶
Yes, in order to limit paper waste, we never print invoices or order summaries. These are available and downloadable from the "my account" area on our website where you placed your order. We are sorry to hear that this has affected your shopping experience.
Best regards,
The team at La Lainière de Wazemmes 🧶
M
Rating: 1 out of 5
I haven't received my parcel so I can't judge the quality of the products. I can only say that customer service is anything but responsive and that the least they could have done would have been to either refund my money or send me back the 2 balls I ordered. Very disappointing and not very commercial.
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Response from La Lainière de Wazemmes
Hello,
As we have already informed you in our previous exchanges, you have unfortunately been the victim of a delivery problem on the part of Mondial Relay, and we are sincerely sorry for this. Your parcel had been dispatched on time by our team following your order. It was returned to us by Mondial Relay last week, following which we refunded the amount of your order via PayPal on February 9.
Best regards,
The team at La Lainière de Wazemmes 🧶
As we have already informed you in our previous exchanges, you have unfortunately been the victim of a delivery problem on the part of Mondial Relay, and we are sincerely sorry for this. Your parcel had been dispatched on time by our team following your order. It was returned to us by Mondial Relay last week, following which we refunded the amount of your order via PayPal on February 9.
Best regards,
The team at La Lainière de Wazemmes 🧶
M
Rating: 1 out of 5
Not received the order 92701 ,pay and nothing received .since 04/12/2023 .a nightmare this order.
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Response from La Lainière de Wazemmes
Hello,
We are very sorry about this situation and this inconvenience, which is totally beyond our control. We handed over your parcel to Mondial Relay on December 4 for delivery. We have no idea what could have happened with the carrier and your parcel to make it take so long to arrive. According to our information, your parcel finally arrived at your relay point today (15/12/2023). We're as sorry as you are and understand your dissatisfaction. We will inform Mondial Relay.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
We are very sorry about this situation and this inconvenience, which is totally beyond our control. We handed over your parcel to Mondial Relay on December 4 for delivery. We have no idea what could have happened with the carrier and your parcel to make it take so long to arrive. According to our information, your parcel finally arrived at your relay point today (15/12/2023). We're as sorry as you are and understand your dissatisfaction. We will inform Mondial Relay.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
M
Rating: 1 out of 5
The wool is beautiful but the box was half destroyed and smelling of cat pee, I'm missing a wool needle, twisting needles and two pairs of bamboo needles No. 4 and No. 4.5 which must have fallen out of the box!
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Response from La Lainière de Wazemmes
Hello,
We are very sorry to read that your parcel did not arrive in good condition and we totally understand your dissatisfaction... Please believe that we take the utmost care to pack each and every one of our customers' orders, and we can assure you that your parcel was intact when we handed it over to the Mondial Relay delivery service. Unfortunately, this was an incident beyond our control. We invite you, if you have not already done so, to contact us by e-mail at [email protected] or by telephone on 03 20 57 09 46 concerning your damaged parcel and the products missing from it. We will try to find a solution to your problem.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
We are very sorry to read that your parcel did not arrive in good condition and we totally understand your dissatisfaction... Please believe that we take the utmost care to pack each and every one of our customers' orders, and we can assure you that your parcel was intact when we handed it over to the Mondial Relay delivery service. Unfortunately, this was an incident beyond our control. We invite you, if you have not already done so, to contact us by e-mail at [email protected] or by telephone on 03 20 57 09 46 concerning your damaged parcel and the products missing from it. We will try to find a solution to your problem.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
J
Rating: 1 out of 5
Very good
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A
Rating: 1 out of 5
Very satisfied with the delivery and the quality of the wool.
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Response from La Lainière de Wazemmes
Hello, we're delighted that you're satisfied with our products and services. However, we would like to remind you that the 1-star rating corresponds to total dissatisfaction, so it would be preferable, for future occasions, to add the 5-star rating to be consistent with your comment See you soon at La Lainière de Wazemmes! 🧶
E
Rating: 1 out of 5
The color of one of the wools does not match the color shown on the website. As soon as I received the parcel, I contacted La Lainière but got no answer.
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M
Rating: 1 out of 5
I haven't received anything yet
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F
Rating: 1 out of 5
wool ordered on november 5th, here we are on november 23rd, I still haven't received anything...no comment
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J
Rating: 1 out of 5
The color does not match the order. I asked for metallic blue and received metallic grey.
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M
Rating: 1 out of 5
Late delivery
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N
Rating: 1 out of 5
the delivery is a disgrace the parcel is thrown over the gate in the middle of the flowers
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Response from La Lainière de Wazemmes
Hello, First of all, we regret this incident and understand your legitimate dissatisfaction with the situation. However, we would like to point out that your parcel was dispatched from our premises in good condition. It was then picked up and delivered by the French Post Office, who obviously failed in their mission. We have contacted them on our behalf to pass on the information, and we invite you to do the same so that the situation does not recur in the future. Once again, please accept our apologies for this inconvenience, which is totally beyond our control.
N
Rating: 1 out of 5
It's perfect! Thank you so much!
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A
Rating: 1 out of 5
Choice on the site as in the store but horrible delivery.
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