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C
Rating: 4 out of 5
Very good products but shipping costs a bit high
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Customer reviews of La Lainière de Wazemmes
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 3 689 published reviews
Summary of reviews
The online store La Lainière de Wazemmes excels in delivering high-quality wool and cotton products that consistently meet customer expectations. Many customers highlight the impressive speed of order processing and delivery, often noting that their orders arrive quickly and well-packaged. The shop is praised for its attractive pricing, particularly for knitters, and its excellent quality-price ratio, making it a preferred choice for both new and seasoned customers.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Delivery costs too high.
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Response from La Lainière de Wazemmes
Hello,
First of all, we totally understand that you may find this too high. However, given the tariffs imposed by the various carriers and the current economic climate, it's very difficult for us to do less. We already offer free delivery on orders over €50 in France.
Best regards,
The team at La Lainière de Wazemmes 🧶
First of all, we totally understand that you may find this too high. However, given the tariffs imposed by the various carriers and the current economic climate, it's very difficult for us to do less. We already offer free delivery on orders over €50 in France.
Best regards,
The team at La Lainière de Wazemmes 🧶
A
Rating: 4 out of 5
tres bon cite bonne qualiter les couleurs son superbe content
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A
Rating: 4 out of 5
Choice price speed of delivery Just lacks parcel tracking .....
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Response from La Lainière de Wazemmes
Hello,
We are delighted to read your satisfaction with our products and services. Regarding parcel tracking, whether for Colissimo or Mondial Relay, an e-mail is always sent automatically to your e-mail address as soon as the parcel is labelled. You may have been the victim of a technical malfunction, or the e-mail may have arrived in your spam folder. We apologize for any inconvenience.
Kind regards,
The team at La Lainière de Wazemmes 🧶
We are delighted to read your satisfaction with our products and services. Regarding parcel tracking, whether for Colissimo or Mondial Relay, an e-mail is always sent automatically to your e-mail address as soon as the parcel is labelled. You may have been the victim of a technical malfunction, or the e-mail may have arrived in your spam folder. We apologize for any inconvenience.
Kind regards,
The team at La Lainière de Wazemmes 🧶
M
Rating: 4 out of 5
Transport too expensive; a gesture to loyal customers would be welcome
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Response from La Lainière de Wazemmes
Hello,
We fully understand that you may find our shipping costs too high. However, you should know that we are dependent on the rates imposed by the carriers who deliver and that, given the current economic situation, we can hardly lower our delivery charges any further. In addition, we would like to remind you that we have a loyalty program in place on our site with an accumulation of points, and that we always offer delivery for all orders over €50 in France. Thank you for your understanding.
Best regards,
The team at La Lainière de Wazemmes 🧶
We fully understand that you may find our shipping costs too high. However, you should know that we are dependent on the rates imposed by the carriers who deliver and that, given the current economic situation, we can hardly lower our delivery charges any further. In addition, we would like to remind you that we have a loyalty program in place on our site with an accumulation of points, and that we always offer delivery for all orders over €50 in France. Thank you for your understanding.
Best regards,
The team at La Lainière de Wazemmes 🧶
V
Rating: 4 out of 5
Fast delivery, products conform but the packaging (simple plastic) was damaged on receipt, cut about 8 cm, fortunately no loss or damage...
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Response from La Lainière de Wazemmes
Hello,
We're sorry to hear that your package arrived damaged. However, we can assure you that it was intact when we handed it over to the delivery service. We will do our best to reinforce our packaging in the future.
Kind regards,
The team at La Lainière de Wazemmes 🧶
We're sorry to hear that your package arrived damaged. However, we can assure you that it was intact when we handed it over to the delivery service. We will do our best to reinforce our packaging in the future.
Kind regards,
The team at La Lainière de Wazemmes 🧶
N
Rating: 4 out of 5
It's a pity that the delivery boxes are covered with Chinese writing.
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Response from La Lainière de Wazemmes
Hello,
In order to prevent waste, all the boxes used to send our customers' orders come from merchants in the Wazemmes district of Lille, where our store and warehouse are located. As a result, it is possible that some cartons may contain written information unrelated to the contents of the parcel. Thank you for your understanding.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
In order to prevent waste, all the boxes used to send our customers' orders come from merchants in the Wazemmes district of Lille, where our store and warehouse are located. As a result, it is possible that some cartons may contain written information unrelated to the contents of the parcel. Thank you for your understanding.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
M
Rating: 4 out of 5
Good address!
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N
Rating: 4 out of 5
Beautiful wool, thank you
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C
Rating: 4 out of 5
The wool is of good quality, but the colors are not quite the same as those I saw on my screen. It's not your fault, it's my screen! One is too light and the other is too dark. I'll adapt...
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M
Rating: 4 out of 5
Superb wool
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C
Rating: 4 out of 5
Order received quickly. Beautiful wool.
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M
Rating: 4 out of 5
Interesting promotions on noble wools. Descriptions are sometimes lacking (sample in particular).
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Response from La Lainière de Wazemmes
Hello,
We are very pleased to read your satisfaction with our product offering and thank you for your comment. As far as the descriptive information is concerned, we take good note of it to improve our services.
Best regards,
The team at La Lainière de Wazemmes 🧶
We are very pleased to read your satisfaction with our product offering and thank you for your comment. As far as the descriptive information is concerned, we take good note of it to improve our services.
Best regards,
The team at La Lainière de Wazemmes 🧶
C
Rating: 4 out of 5
I am very satisfied with my internet order..., it was the first time. Usually I prefer to see the wool but this was a restock. Thank you for the speed.
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D
Rating: 4 out of 5
Satisfied with the speed of preparation and shipment of my order. However, the site advertises "free delivery" which is false unless you live near the store. If that's the case, why order online? As a result, I paid more than I would have if I'd bought from my usual haberdasher at the market, which I regret because I want to help keep haberdasheries open, as they're becoming increasingly rare.
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Response from La Lainière de Wazemmes
Hello,
First of all, thank you for your positive comment about your shopping experience and our services. On the other hand, regarding delivery costs, nowhere have we ever stated that delivery is simply unconditionally free! It's written everywhere on our website that delivery is indeed free, but only for purchases over €50 (for mainland France). We're a small business ourselves, with a physical store based in Lille, so we totally understand that you want to support local businesses. Offering delivery as we do for a company like ours entails costs that we can't offer for all order amounts, because otherwise profitability would be called into question, as you can well understand.
Best regards,
The team at La Lainière de Wazemmes 🧶
First of all, thank you for your positive comment about your shopping experience and our services. On the other hand, regarding delivery costs, nowhere have we ever stated that delivery is simply unconditionally free! It's written everywhere on our website that delivery is indeed free, but only for purchases over €50 (for mainland France). We're a small business ourselves, with a physical store based in Lille, so we totally understand that you want to support local businesses. Offering delivery as we do for a company like ours entails costs that we can't offer for all order amounts, because otherwise profitability would be called into question, as you can well understand.
Best regards,
The team at La Lainière de Wazemmes 🧶
E
Rating: 4 out of 5
Thank you very much.
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R
Rating: 4 out of 5
Very soft wool for a jacket. Easy to knit.
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C
Rating: 4 out of 5
Order received quickly and the wool is pleasant.
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S
Rating: 4 out of 5
Super, very satisfied, fast delivery, a little problem with a wool color that didn't look like the photos or the description.
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Response from La Lainière de Wazemmes
Hello,
First of all, thank you for your positive feedback about our products and your shopping experience on our website. Regarding the color problem, there may have been an error on our part during the preparation of your order or an error in the photos on our website. Could you please let us know by e-mail at [email protected] which of the references you ordered are affected? We apologize for the inconvenience and remain at your disposal.
Kind regards,
The team at La Lainière de Wazemmes 🧶
First of all, thank you for your positive feedback about our products and your shopping experience on our website. Regarding the color problem, there may have been an error on our part during the preparation of your order or an error in the photos on our website. Could you please let us know by e-mail at [email protected] which of the references you ordered are affected? We apologize for the inconvenience and remain at your disposal.
Kind regards,
The team at La Lainière de Wazemmes 🧶
B
Rating: 3 out of 5
satisfied with my order except that I ordered black and the wool is rather dark green so disappointed
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Response from La Lainière de Wazemmes
Hello,
First of all, we would like to thank you for your positive feedback regarding your purchasing experience on our site. We're sorry to hear that one of our products didn't give you complete satisfaction. We do our best to ensure that the real colors come out as well as possible in the photos on the screen, and this seems to be the case for the color 001 to which you refer. Nevertheless, if you do not wish to keep the balls concerned, you can return them to us (in accordance with our GTC) and we will refund you the corresponding amount.
Kind regards,
The team at La Lainière de Wazemmes 🧶
First of all, we would like to thank you for your positive feedback regarding your purchasing experience on our site. We're sorry to hear that one of our products didn't give you complete satisfaction. We do our best to ensure that the real colors come out as well as possible in the photos on the screen, and this seems to be the case for the color 001 to which you refer. Nevertheless, if you do not wish to keep the balls concerned, you can return them to us (in accordance with our GTC) and we will refund you the corresponding amount.
Kind regards,
The team at La Lainière de Wazemmes 🧶
E
Rating: 3 out of 5
Fast delivery, but a little disappointed because I received a few balls, not corresponding to the color ordered, and did not find a site to return them.
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Response from La Lainière de Wazemmes
Hello,
We're sorry to hear about your disappointment with your purchase from our site. It is quite possible that an error was made during the preparation of your order and, if this is the case, we sincerely apologize. Please note that if you notice this kind of problem, you can easily contact us from our website or by e-mail at [email protected] or by telephone on 03 20 57 09 46 to let us know. We will then suggest that you return the faulty products to us, and of course send you back the products that correspond to your original order.
Best regards,
The team at La Lainière de Wazemmes 🧶
We're sorry to hear about your disappointment with your purchase from our site. It is quite possible that an error was made during the preparation of your order and, if this is the case, we sincerely apologize. Please note that if you notice this kind of problem, you can easily contact us from our website or by e-mail at [email protected] or by telephone on 03 20 57 09 46 to let us know. We will then suggest that you return the faulty products to us, and of course send you back the products that correspond to your original order.
Best regards,
The team at La Lainière de Wazemmes 🧶
J
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Satisfactory package
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C
Rating: 4 out of 5
Very satisfied with the quality of the threads.
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J
Rating: 4 out of 5
Order received very quickly and conformed to my wishes
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É
Rating: 4 out of 5
I make regular orders on la lainière de Wazemmes, I am always satisfied with your superb mohair wool, a great choice of quality, order shipped quickly.👍
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L
Rating: 4 out of 5
Fast
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A
Rating: 4 out of 5
Beautiful wool, original colors, pleasant to knit, attractive price.
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N
Rating: 4 out of 5
Shipping time a bit long but otherwise nothing to say.
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Response from La Lainière de Wazemmes
Hello,
Thank you for your positive feedback about our products and your experience on our site. Unfortunately, the extended delivery time depends on the carrier. We apologize for any inconvenience beyond our control.
Best regards,
The team at La Lainière de Wazemmes 🧶
Thank you for your positive feedback about our products and your experience on our site. Unfortunately, the extended delivery time depends on the carrier. We apologize for any inconvenience beyond our control.
Best regards,
The team at La Lainière de Wazemmes 🧶
M
Rating: 3 out of 5
fast delivery, quality is up to scratch, but on the chosen color, despite the good resolution of the image on my computer, the expected blue-green is actually quite green... I was able to exchange the balls at a local retailer, who knows me well, without any problem. a little disappointed by your notification in the event that I would have returned these balls (at my expense), not to apply the free shipping to send me the exchange, it would have been a commercial gesture appreciated.
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Response from La Lainière de Wazemmes
Hello,
First of all, thank you for your positive feedback about the quality of our products. Regarding the color, we have checked and indeed the photo we had on the site for this color green blue was not consistent with the color of the ball in reality. We apologize for this error and thank you for your comment, which enabled us to rectify this inaccuracy on our site. Under these circumstances, we will of course be able to offer you a refund for the amount of the balls in question. We've sent you an e-mail with details of how to do this.
Kind regards,
The team at La Lainière de Wazemmes 🧶
First of all, thank you for your positive feedback about the quality of our products. Regarding the color, we have checked and indeed the photo we had on the site for this color green blue was not consistent with the color of the ball in reality. We apologize for this error and thank you for your comment, which enabled us to rectify this inaccuracy on our site. Under these circumstances, we will of course be able to offer you a refund for the amount of the balls in question. We've sent you an e-mail with details of how to do this.
Kind regards,
The team at La Lainière de Wazemmes 🧶
C
Rating: 4 out of 5
Very nice wool
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M
Rating: 4 out of 5
The site is very slow
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Response from La Lainière de Wazemmes
Hello,
It's true that we've had some technical problems with our site over the past few weeks, and this has had a major impact on page loading speed. Fortunately, everything is back to normal today. We apologize for this inconvenience, which was beyond our control, and thank you for your patience and understanding.
Best regards,
The team at La Lainière de Wazemmes 🧶
It's true that we've had some technical problems with our site over the past few weeks, and this has had a major impact on page loading speed. Fortunately, everything is back to normal today. We apologize for this inconvenience, which was beyond our control, and thank you for your patience and understanding.
Best regards,
The team at La Lainière de Wazemmes 🧶
K
Rating: 4 out of 5
Excellent
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M
Rating: 4 out of 5
Very satisfied good products attentive staff good advice
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T
Rating: 4 out of 5
I have nothing to say. I know the store Nice quality
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V
Rating: 4 out of 5
I am satisfied with my 1st order but yesterday I wanted to place an order of wool Canada impossible problem sr your site
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Response from La Lainière de Wazemmes
Hello,
We apologize for the inconvenience. We have indeed been experiencing major technical problems on our site in recent weeks. Today, everything is back to normal and you can browse the site again with complete fluidity. Thank you for your patience and understanding.
Best regards,
The team at La Lainière de Wazemmes 🧶
We apologize for the inconvenience. We have indeed been experiencing major technical problems on our site in recent weeks. Today, everything is back to normal and you can browse the site again with complete fluidity. Thank you for your patience and understanding.
Best regards,
The team at La Lainière de Wazemmes 🧶
A
Rating: 4 out of 5
Product meets my expectations Very fast delivery
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I
Rating: 4 out of 5
Super wool, parcel arrived quickly
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N
Rating: 4 out of 5
satisfied with my purchase
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M
Rating: 4 out of 5
Always equal in quality ..beautiful results I continue to order and recommend your site.
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