Reviews La Lainière de Wazemmes : Discover customer reviews from lalainieredewazemmes.com (Page 3)

M

Micheline M.

Published on 26/12/2023 à 17h49 following a purchase from 16/12/2023

Good value for money

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Séverine W.

Published on 21/12/2023 à 22h03 following a purchase from 26/11/2023

Very good site for ordering my chenille wool

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Beatrice D.

Published on 18/12/2023 à 17h21 following a purchase from 06/12/2023

Competitively priced, quality wool in pretty colors, instructions could be improved (think beginner⋅es!).

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Response from La Lainière de Wazemmes Published on 20/12/2023

Hello,
Thank you for your feedback. We will take note of your comments in order to improve our kit data sheets in the future.
Best regards,
The team at La Lainière de Wazemmes 🧶

A

Alain G.

Published on 16/12/2023 à 17h10 following a purchase from 06/12/2023

As ordered, top quality

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Marie B.

Published on 15/12/2023 à 16h31 following a purchase from 05/12/2023

I received my parcel quite quickly, satisfied with my order.

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Martine R.

Published on 07/12/2023 à 10h15 following a purchase from 24/11/2023

The alpalaine is not very soft, which is a bit of a shame. Otherwise, I am satisfied with the delivery times and the threads.

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Response from La Lainière de Wazemmes Published on 28/12/2023

Hello,
Thank you for sharing your experience of the quality of our services. As far as the ALPALAINE pelota is concerned, we haven't had any such feedback yet. However, it's entirely up to you not to like it and we fully understand that everyone's tastes are different.
Kind regards,
The team at La Lainière de Wazemmes 🧶

L

LUCIE M.

Published on 24/11/2023 à 14h23 following a purchase from 14/11/2023

VERY FAST SHIPPING. QUALITY WOOL. ONLY THE COLOR IS NOT EXACTLY AS ON THE PHOTO

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Michèle P.

Published on 20/11/2023 à 10h20 following a purchase from 09/11/2023

Delivery time a little long 9 days. Fifty wool quality very soft.

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Response from La Lainière de Wazemmes Published on 15/12/2023

Hello,
We are sorry to read that you were not fully satisfied. However, you had chosen delivery by Mondial Relay and we give as an indication, subject to problems with the carrier, a delivery time of 5-6 working days (excluding weekends and public holidays). This time may be extended for reasons totally beyond our control, and we are as sorry as you are.
Yours faithfully
The team at La Lainière de Wazemmes 🧶

H

Helene L.

Published on 16/11/2023 à 13h38 following a purchase from 05/11/2023

Not disappointed very happy

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Christine H.

Published on 11/11/2023 à 12h53 following a purchase from 21/10/2023

I'm delighted with the price of the balls and it's perfect for my Christmas market.

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Nelly H.

Published on 10/11/2023 à 09h28 following a purchase from 30/10/2023

Conforms to my order, fast delivery

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Josiane dit josy P.

Published on 09/11/2023 à 13h04 following a purchase from 30/10/2023

Fits the description

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C

Corinne C.

Published on 03/11/2023 à 17h39 following a purchase from 21/10/2023

Fast shipping and good communication with the store by phone. Unfortunately 2 balls of Mariana Austermann yarn arrived with defects (worn threads, and broken inside the ball = moths or caterpillars?), this was the first time.

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Response from La Lainière de Wazemmes Published on 15/12/2023

Hello,
We are very surprised to read your words and apologize for the inconvenience. If you haven't already done so, please contact us by e-mail at [email protected] to inform us of the defect identified in your balls (with photos if possible) so that we can work out a solution.
Best regards,
The team at La Lainière de Wazemmes 🧶

M

Marie G.

Published on 30/10/2023 à 14h01 following a purchase from 19/10/2023

I ordered 3 kits including 3 balls of wool, 1 hook and 1 wool needle. I only received the wool. I reported the problem to the store by email and they asked for my order number, which I gave them.

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Response from La Lainière de Wazemmes Published on 02/11/2023

Hello,

We're sorry to read that you weren't fully satisfied with one of our products, and we understand your misunderstanding. However, it is clearly stated on the product sheet that the kits include the balls and the technical data sheet, and that the accessories are optional (which also explains the low price of most of our kits). We made this choice to leave our customers free to choose whether or not to buy needles or hooks, because some of them already own these accessories and don't feel the need to buy new ones. The aim is to be able to compose the kit according to your needs.

What's more, when we exchanged messages, you clearly indicated that you hadn't ticked the box to add the hook to your kit (which we checked when we looked at your order). So you understand that we can't send you this product free of charge if you didn't select it when you placed your order. Based on your comment, we'll try to notify you otherwise that accessories are optional, to clear up any future misunderstandings.

Yours faithfully
The team at La Lainière de Wazemmes 🧶

C

christiane L.

Published on 28/10/2023 à 09h33 following a purchase from 17/10/2023

Easy to knit for me

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jean D.

Published on 26/10/2023 à 12h02 following a purchase from 16/10/2023

ok fast delivery

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Maurane L.

Published on 24/10/2023 à 20h01 following a purchase from 29/09/2023

I order two batches of balls on clearance. Two weeks later, I'm told they've run out. Whereas 5 days earlier I was told that they would be sent within the week. And finally, the balls I took instead of the original ones cost 4 euros less and nobody offered me a refund or voucher.

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Response from La Lainière de Wazemmes Published on 26/10/2023

Hello,

First of all, we are sincerely sorry that we were unable to offer you satisfaction during your experience on our site and we totally understand your dissatisfaction. A few weeks ago, we had a computer problem that affected our stock management and, unfortunately, your order.

We will of course reimburse you for the difference between the products you originally ordered and those you actually received. This was an unfortunate oversight on our part, for which we apologize once again. We've just e-mailed you about the matter.

Yours faithfully
The team at La Lainière de Wazemmes 🧶

I

isabelle B.

Published on 22/10/2023 à 08h55 following a purchase from 11/10/2023

Very nice choice of wool. but there are no labels on the balls... you have to go back to the site to get the instructions...

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Response from La Lainière de Wazemmes Published on 26/10/2023

Hello,

Indeed, on some of our destocking products, including those from Peru that you ordered, there are no individual labels for each ball 😕 We simply have the information on the packaging from our supplier. That's why we take care to renote this information on our website for you to see 😉

Best regards,
The team at La Lainière de Wazemmes 🧶

L

LAURENCE G.

Published on 07/10/2023 à 12h34 following a purchase from 27/09/2023

Beautiful quality wool. Pity a defect in one of the bamboo needles.

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alain L.

Published on 06/10/2023 à 09h53 following a purchase from 25/09/2023

very good quality at a reasonable price

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Jacqueline K.

Published on 24/09/2023 à 18h54 following a purchase from 10/09/2023

Good value for money..but delivery a little long by Mondial - relay...

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Murielle P.

Published on 09/09/2023 à 18h30 following a purchase from 03/09/2023

Clear website, easy to order

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PROUST A.

Published on 04/09/2023 à 22h36 following a purchase from 24/08/2023

Quality wool at a low price

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Tania C.

Published on 03/09/2023 à 23h17 following a purchase from 28/08/2023

The yarns are of good quality, but it's a pity they're not stocked when they're out of stock.

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Fabienne L.

Published on 31/08/2023 à 10h58 following a purchase from 13/06/2023

serious and responsive site, very fair prices, but alas perhaps not enough choice. Nevertheless, I recommend

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Nathalie S.

Published on 29/08/2023 à 13h09 following a purchase from 23/08/2023

The quality is great, very pleasant to work with. The only downside is the delivery time: you say 2 to 3 days, but it's not the case.

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Anne-Sophie S.

Published on 27/08/2023 à 18h42 following a purchase from 21/08/2023

Very good value for money and fast, careful delivery, my evaluation is missing 1 star because of a detail: the number of stitches and rows for the 10 cm2 sample does not appear on the strip of Deluxe Annel wool and on the site, it is wrong (you have to double the number of rows indicated to have 10 cm) I reported it and I think it should be corrected. These indications are necessary because the yarns are sold without explanations and knitting patterns. I recommend this site.

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christelle V.

Published on 27/08/2023 à 10h32 following a purchase from 24/04/2023

Good value for money

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Karine O.

Published on 24/08/2023 à 16h31 following a purchase from 21/06/2023

Satisfied with the products

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Jocelyne L.

Published on 23/08/2023 à 22h16 following a purchase from 23/07/2023

Very good

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Jocelyne L.

Published on 23/08/2023 à 22h15 following a purchase from 16/05/2023

Very good

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Francoise G.

Published on 23/08/2023 à 21h15 following a purchase from 05/05/2023

pb:the difference (mainly colors) between photos and reality and sometimes deceptions when receiving the prdt.

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Christian F.

Published on 23/08/2023 à 20h54 following a purchase from 09/07/2023

The wool order does not conform to the photo

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christiane D.

Published on 23/08/2023 à 19h35 following a purchase from 06/05/2023

no worries except that delivery took a bit long.

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Gisèle C.

Published on 23/08/2023 à 17h10 following a purchase from 05/04/2023

Fast delivery Wool as described Postage a little high

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Michèle B.

Published on 23/08/2023 à 17h06 following a purchase from 29/07/2023

As ordered.

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Annie D.

Published on 23/08/2023 à 14h25 following a purchase from 22/06/2023

good quality wool at reasonable prices only drawback many colors not available

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NATHALIE B.

Published on 23/08/2023 à 14h04 following a purchase from 14/04/2023

Correct color, impeccable use. I will keep the address for future purchases.

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Nathalie M.

Published on 23/08/2023 à 13h52 following a purchase from 22/06/2023

I only made one order, not much choice I find

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Julie Q.

Published on 23/08/2023 à 13h49 following a purchase from 12/07/2023

Very happy with my purchase. Beautiful colors. Lots of color and texture choices. The only negative point is that prices are becoming less and less attractive.

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Customer reviews of La Lainière de Wazemmes

Summary of reviews

Reviews 2 and 4 stars