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M
Rating: 3 out of 5
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Customer reviews of La Lainière de Wazemmes
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 3 708 published reviews
Summary of reviews
La Lainière de Wazemmes consistently delivers fast and careful shipping, with orders arriving quickly and well-packaged, enabling customers to restock promptly and rely on reliable delivery times. The store earns positive notes for its wide selection, attractive prices, and easy-to-use site, with many customers highlighting good value and a broad range of high-quality wools. Customer service and experience shine through proactive support, friendly and professional assistance, accurate order fulfillment, and consistent quality across purchases, making it a preferred destination for knitters. Across reviews, repeat shoppers praise dependable delivery, clear order tracking, and satisfaction with product colors and textures, reinforcing trust and loyalty.
3 star reviews
Reset filtersA
Rating: 3 out of 5
There were two balls missing from the parcel. I asked for them and received them.
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M
Rating: 3 out of 5
telephone reception needs fine-tuning!!!!!it's a real shame!!!
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A
Rating: 3 out of 5
Nothing to say about the quality of the wool. However, the delivery packaging could be reviewed (a box of coffee and a box of handkerchiefs) as it was certainly the cause of the postal delay.
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A
Rating: 3 out of 5
The site is not easy to navigate. To order several colors of the same wool, you have to click on all the references to see which color corresponds. Clicking on a color does not change the reference.
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A
Rating: 3 out of 5
The site is not very easy to use. The search is tedious to find the right brand, for example Rio cotton The pages take a long time to load despite the fact that I'm connected to the fiber A lot of back and forth when validating a product
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A
Rating: 3 out of 5
serious site and fast delivery. only downside, the parcel was put in my letterbox! several balls of wool put in a very small box which inevitably tore.
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A
Rating: 3 out of 5
The coordination between the various people in charge clearly needs to be improved, as I waited over a month for an order because someone "forgot" to let me know that one of the products I'd ordered was sold out. I had to call myself, fed up with the delay. Then there was an error about the amount of the refund. Finally, a commercial gesture was made and I thank them, but the customer treatment really needs to be reviewed.
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A
Rating: 3 out of 5
Wool that met my expectations. However, the package was too small to fit in the letterbox. I had to take a cutter, pull out the wool...and crush the box to get it out! What's the point? You might as well pick up the package at the post office, it's more correct. Very expensive shipping costs.
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A
Rating: 3 out of 5
Very high shipping costs to receive my parcel in a very damaged shoebox on arrival.
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A
Rating: 3 out of 5
A long delay between the order and the receipt of the parcel (more than 30 days...) All this without being informed...
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