Customer reviews of La maison de l’ambre

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Jewelry conforms to the description.

Shipping of the jewelry in a simple tracked letter, delivery time announced for June 3, no problem. On June 4, I check my package tracking which supposedly was delivered on May 31. I opened a complaint which was skimmed through given the inappropriate response I received, after several emails and calls, I was asked to make a complaint with the post office. Response provided by them, it’s a simple tracked letter, it was placed in the mailbox, we are not the only owners of the keys allowing access to the mailboxes, check with the sender. Response from the Amber House, we are not responsible for the poor distribution by the post office. True, but I am a customer, I paid for this bracelet and never received it, and I did not choose to receive this jewelry by simple tracked letter without a signature! The culprit is ultimately the dishonesty of the postman, but the Amber House seriously needs to reconsider its shipping method and the responses it provides to its customers. Fortunately, I went through the Maty site which compensates for the seriousness and the handling.

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The bracelet ordered via Maty is very beautiful and corresponds perfectly to the description. However, I am very disappointed with the packaging, receiving the bracelet in a small pouch for a gift is not acceptable.

Opals received in good condition. The earrings at 49€ seem pink while those at 75€ seem rather blue. Difficult to harmonize all the opals with each other. But they are pretty.

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Beautiful ring that I still kept. However, the finish of the opals is uneven in size, which makes the whole not very homogeneous. Problem with the level of the stones.

Following the purchase of this item, everything was as described. But only a month after receiving the item, the stone came off the jewelry. I tried to contact the seller but after a week still no news. I am very unhappy with my purchase and without a response from the seller regarding my problem, I am sure I will not order from this seller again!

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I did not receive the package, this is unacceptable

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The page on the item lacks information. I bought in doubt. No indication of size or chain length. Result: small medallion, short and very thin chain. Exorbitant price for the jewelry.

Item not received!

I am disappointed with the stone, it looks more like glitter was put in a stone, whereas in the photo it looked more like a pearly stone. And the silver ring is a bit scratched on one side. Too bad.

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Professional as it should be

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ras

I wore it twice and the second time while running my hand through my hair, the opal stone (which was rather opaque white) fell off, unglued and lost.