Customer reviews of La maison de l’ambre

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An amber necklace that is impossible to wear. Much too small, and not even a clasp! A real scam, I do not recommend this MATY store to anyone! Shameful!

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I am disappointed. I ordered and paid for several rings. Only one of my rings was taken into account due to stock shortage. Yet these items were still available as I tried to validate the same order. Moreover, I did not receive a response to my email asking for explanations.

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Satisfied, it's good!

PACKAGE INDICATED RECEIVED, BUT PACKAGE NOT RECEIVED. CLAIM IN PROGRESS, IMPOSSIBLE TO GIVE A CORRECT EVALUATION IN THIS CASE

Too bad there are no dimensions for this brooch in the ad, I imagined it a bit bigger, but it remains pretty

JEWELRY smaller than what is seen on the site, too bad.

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After 3 days I lost the stone from one of my earrings and I was told there is no guarantee for the loss of a stone. Honestly, it's really a scam to sell jewelry that loses its stone and not even an exchange and even less a refund. I will never order again

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Defect on a stone. Incident already reported but no response from the seller!

The presentation could be more careful. The delivery is very fast. The products seem to be of good quality.

The amber part fell off and I lost it after 2 months and the only response from the seller is that they do not do repairs! I am really disappointed.

I had hoped for a small box and not a pouch to be able to gift these earrings. Too bad.

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The certificate is generic and not specific to the pendant. I question the authenticity.

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The bracelet is too thin, making it difficult to close.

The earrings are not of as good quality as shown in the photo on the site, a bit disappointed for the price but they still please the person I gave them to.

Package sent faster than expected in suitable packaging. Good presentation of boxes and pouches. Certificate for the stones but not for the silver?? If you have a document for the silver to send me by email, I would like to benefit from it. THANK YOU.

Perfect, this is the second time I order amber earrings from you. However, I was unlucky, barely worn and already one stone has come off. Well, it can be easily glued back, but it shouldn't happen.

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Conforms to the description even if the finish is not as good as I hoped, slight gaps in the inlay. Still a beautiful piece, thank you.

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Jewelry conforms to the description.

Shipping of the jewelry in a simple tracked letter, delivery time announced for June 3, no problem. On June 4, I check my package tracking which supposedly was delivered on May 31. I opened a complaint which was skimmed through given the inappropriate response I received, after several emails and calls, I was asked to make a complaint with the post office. Response provided by them, it’s a simple tracked letter, it was placed in the mailbox, we are not the only owners of the keys allowing access to the mailboxes, check with the sender. Response from the Amber House, we are not responsible for the poor distribution by the post office. True, but I am a customer, I paid for this bracelet and never received it, and I did not choose to receive this jewelry by simple tracked letter without a signature! The culprit is ultimately the dishonesty of the postman, but the Amber House seriously needs to reconsider its shipping method and the responses it provides to its customers. Fortunately, I went through the Maty site which compensates for the seriousness and the handling.

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The bracelet ordered via Maty is very beautiful and corresponds perfectly to the description. However, I am very disappointed with the packaging, receiving the bracelet in a small pouch for a gift is not acceptable.

Opals received in good condition. The earrings at 49€ seem pink while those at 75€ seem rather blue. Difficult to harmonize all the opals with each other. But they are pretty.

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