Customer reviews of La maison de l’ambre

Big mistake on the delivery, 3 messages of redelivery before I could receive the package. Received after 2 and a half weeks

I was very disappointed with my amber necklace.

I am disappointed. I ordered and paid for several rings. Only one of my rings was taken into account due to stock shortage. Yet these items were still available as I tried to validate the same order. Moreover, I did not receive a response to my email asking for explanations.

PACKAGE INDICATED RECEIVED, BUT PACKAGE NOT RECEIVED. CLAIM IN PROGRESS, IMPOSSIBLE TO GIVE A CORRECT EVALUATION IN THIS CASE

-

The amber part fell off and I lost it after 2 months and the only response from the seller is that they do not do repairs! I am really disappointed.

Shipping of the jewelry in a simple tracked letter, delivery time announced for June 3, no problem. On June 4, I check my package tracking which supposedly was delivered on May 31. I opened a complaint which was skimmed through given the inappropriate response I received, after several emails and calls, I was asked to make a complaint with the post office. Response provided by them, it’s a simple tracked letter, it was placed in the mailbox, we are not the only owners of the keys allowing access to the mailboxes, check with the sender. Response from the Amber House, we are not responsible for the poor distribution by the post office. True, but I am a customer, I paid for this bracelet and never received it, and I did not choose to receive this jewelry by simple tracked letter without a signature! The culprit is ultimately the dishonesty of the postman, but the Amber House seriously needs to reconsider its shipping method and the responses it provides to its customers. Fortunately, I went through the Maty site which compensates for the seriousness and the handling.

I am disappointed with the stone, it looks more like glitter was put in a stone, whereas in the photo it looked more like a pearly stone. And the silver ring is a bit scratched on one side. Too bad.

Item arrived damaged. Moreover, the color of the stone is much lighter than in the photos.

Pretty jewel but unfortunately, one stone did not hold. The seller replaces it but the costs are at our expense!!! I will not buy here again, when an item is defective, the least one can do is to take care of it completely...

Worn for 2 days then the amber came off.

Product finishes to review

Impossible to get a refund, despite the postal evidence that said the ring had been delivered to another department. Finally after several weeks the ring was refunded to me after several emails.

-

-

I regret the lack of support for a possible return in case of a defective jewel.

1 earring lost after wearing them for 3 hours

Ring received scratched and my complaint was refused. Very disappointing. Avoid.