The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Via colissimo with signature, the package arrived 3 days late, without a signature. The pipe corresponds, too bad the box is cardboard and the pipe is in a plastic bag. It's ugly. But otherwise the pipe is perfect :-)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2021
Well received, no problem, perfect the only small thing a code for an item not received with damage.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
Very long waiting time ... I was also disappointed by the pipe because it was too small or rather the bowl is too small for me. I had hoped for a bowl of 3 cm ... If you have one, I would like to know your sales conditions ... Thank you.
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Response from La Pipe Rit
Hello Sir, if the received pipe does not suit you and if it has not yet been smoked, you can return it to us. To choose another model, look at the dimensions indicated on all our product sheets (on the right in the 'characteristics' section). Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2021
Fast and careful shipping. Nothing to complain about. Too bad the prices are not indicated for abroad all charges included, including customs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2021
excellent value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2021
Very good, nothing else to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2021
Very good site for pipes and accessories
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2021
In truth, I don't browse it often, but I always enjoy browsing it and keeping informed of new trends, even dreaming in front of a Dunhill pipe!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2021
Always very good service, the mixed comments below about the products are actually due to a mistake on my part.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2021
Too many advertised pipes are unavailable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2021
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
good but for the shipping price the package did not arrive in very good condition, crushed and open
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Response from La Pipe Rit
Hello Sir, thank you for taking the time to contact us. We always ensure to carefully package our products. However, transport can sometimes be perilous to reach the pipe smoker! Fortunately, your pipe arrived in good condition! We wish you much pleasure in smoking this new pipe. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/08/2021
Hello, very beautiful pipe, happy to make a collection, just a small oversight but problem solved, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2021
Hello I bought Roger Vincent's sea wolf very nice pipe and very good packaging so I bought another pipe from Roger Vincent the Brassens throat pipe a bit disappointed it lacks the fabric case written on it with the instructions for the pipe I hope pipe fr will do what is necessary thank you in advance best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2021
very good site in terms of processing speed of the order and also in terms of products.
15 days delay between the order and delivery even though it is 10,000 km away (Reunion)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2021
Pleasant to navigate, good products. Delivery may be a bit expensive ^^
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2021
Easy search, site with many products, nice presentation, correct delivery. I am very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2021
I have never been disappointed after an order at 'La Pipe .fr'
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2021
Fast order, impeccable packaging. But price to reconsider....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2021
Hello, only major downside, for long pipes, please provide larger boxes. I believe that for the price, the tube should not exceed the box, it is not a professional job especially for your company. The image is important. Best regards.
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Response from La Pipe Rit
Hello, thank you for taking the time to send us your feedback regarding your online order. The Saint-Claude pipe you chose is an extremely long model. At the moment, we do not have a box large enough to accommodate such a long pipe. However, you are absolutely right and we will strive to improve our packaging. We wish you much pleasure in smoking your new pipe!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2021
Impeccable site, good product, delivery made on the promised date ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
sorry but forced to put aluminum paper to hold the bowl to the pipe
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Response from La Pipe Rit
Hello and thank you for taking the time to give us this feedback through the Verified Reviews platform. Unfortunately, we do not understand the meaning of your message. Therefore, we are contacting you immediately by email. We invite you to read this email and continue the exchange directly with our specialist in charge of your file. If necessary, know that our entire team remains at your disposal by email (contact[at]pipe.fr) or by phone (03 84 45 68 02).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2021
The filters I ordered do not fit my 2 pipes: not knowing there were several filter sizes, I cannot use them. Otherwise, the order was received very quickly.
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Response from La Pipe Rit
Hello and thank you for taking the time to give us your feedback after purchasing these pipe accessories. There are indeed several types of filters with different diameters. The choice of filter depends notably on the bore of your pipes as well as their respective brands and models. Do not hesitate to contact our team directly by email ([email protected]) as our specialists can easily guide you and help you make the right choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2021
It's a gift that seems to be suitable!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2021
Nothing to complain about, pleasant pipe and compliant delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2021
will appreciates if shipping fee is lower in near future
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2021
Good pipe
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2021
Very pleased the delivery was fast, the pipes are as per the images. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2021
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2021
all good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2021
For this last order of two pipes, I had requested that it be delivered starting from August 15, being abroad until that date. Small 'administrative hiccup'. My order was sent by post, but not delivered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2021
Simple, fast delivery, large selection of pipes.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2021
I was extremely surprised to have to pay 28.50 CHF upon receiving my package, due to customs fees. I thought, in good faith, that having paid the shipping fees to Pipe Rit, EVERYTHING was included!!! The fact that it was not EXPRESSLY MENTIONED during the presentation of the shipping fees could be considered misleading advertising (not to say 'deceptive'). So, I don't know if I will recommend you (although I am not overly surprised that it is probably the same with all your competitors); in any case, I will arrange to have it sent to a friend living literally on the border but on the French side!
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as clearly stated in our general terms and conditions of sale), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2021
Second purchase at La Pipe Rit, I really like it. Fast and efficient, beautiful products. French manufacturing highlighted, but not exclusive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2021
Well received, but a bit long...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2021
Well presented, variety of products and delivery times respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2021
Product arrived on time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2021
On the preparation of the order and the quality of the product, no complaints. However, the photo on the site suggested a white or cream-colored pipe, it is actually gray, which seems related to the lighting of the photograph. I was a bit disappointed upon unpacking, I admit.
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Response from La Pipe Rit
Hello and thank you for taking the time to give us your feedback following your online order. We do try to photograph our pipes with the best possible quality, but it is indeed difficult to achieve a rendering that perfectly matches the reality of the product once in hand. Besides the photos, it is also indicated in the descriptive text that this Vauen pipe has a lacquered finish (metallic gray). If this does not fully meet your expectations, it is always possible to return the item in its original packaging for an exchange or refund. For this, we invite you to contact our services directly by email (contact[at]pipe.fr) to know all the necessary procedures for this return.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2021
A bit long delay (more than 6 weeks) and costly repair (50% of the price of the pipe). Regards
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Response from La Pipe Rit
Hello and thank you for your feedback regarding your pipe whose broken stem needed to be replaced. Upon receipt, we immediately forwarded it to our pipemaker located near our shop in Saint-Claude. Furthermore, we took care to inform you by email that the delay would be a minimum of 4 weeks. However, you are right, the workshop has been very delayed lately due to the summer holiday period and a significant number of requests to process. We apologize for this and hope that you are once again fully enjoying your briar pipe.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2021
Defect on the varnished pipe part after eight days
Lack of quality!!!!
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Response from La Pipe Rit
Hello and thank you for taking the time to share your feedback through the Avis-Vérifiés platform. We are sorry to hear that the pipe you recently purchased does not meet your expectations. In order to fully understand the issue encountered, our team will need more information. Therefore, we will contact you immediately by email. We invite you to read this message and continue the exchange directly with our specialist in charge of your file.
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