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Rating: 4 out of 5
Good
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Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 871 published reviews
Summary of reviews
The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
About the order and delivery! Thank you
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A
Rating: 4 out of 5
Sorry, by principle I never put "very good"
But the service meets expectations
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But the service meets expectations
A
Rating: 4 out of 5
product conforms to that indicated in the catalog. Package delivered on time.
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A
Rating: 4 out of 5
Interesting prices, wide choice and fast delivery.
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A
Rating: 4 out of 5
Fast and compliant shipping. Suitable packaging.
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A
Rating: 4 out of 5
Order received very quickly.
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Good quality/price ratio
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A
Rating: 3 out of 5
Simple order. Fast shipping and package compliant except for the tobacco pipe joke whose closure broke on the second handling. Strongly disappointed with the product this time.
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Response from La Pipe Rit
Hello and thank you for your feedback following your recent order on our online store www.pipe.fr. As indicated in our response dated 02/11, we confirm that this tobacco joke is indeed under warranty. If you wish, you can return it to us so that we can take the necessary steps. Our entire team is of course at your disposal by email or phone if you need further details.
A
Rating: 4 out of 5
Nothing to report
Thank you for the speed of shipping
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Thank you for the speed of shipping
A
Rating: 4 out of 5
Hello to your Team. The order received I was satisfied with the quality of the shipment, the respect of the delivery time and the pipe of quality to be lined.
Take care. Best regards.
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Take care. Best regards.
A
Rating: 4 out of 5
an original and pleasant model
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A
Rating: 4 out of 5
It's exactly the model I was looking for. I am delighted with my new pipe.
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Pleasant pipe to smoke, a small downside for the pipe being a bit too thin and seeming fragile for the pipe not having enough grip in the mouth
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A
Rating: 4 out of 5
Speed of order processing. Product conformity.
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A
Rating: 1 out of 5
I've made an international purchase and the product arrived very well packed. However, the stem is cracked at the bit, which means that the store sent me a defective product. I would like to ask for a replacement.
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Response from La Pipe Rit
Hello and thank you for your feedback on your recent purchase. We are sorry to hear that the pipe arrived damaged. Be assured that it was not shipped in that condition. We will get in touch via email right away to resolve this issue.
A
Rating: 1 out of 5
I've made an international purchase and the product arrived very well packed. However, the stem is cracked at the bit, which means that the store sent me a defective product. I would like to ask for a replacement.
Response from La Pipe Rit
Hello and thank you for your feedback on your recent purchase. We are sorry to hear that the pipe arrived damaged. Be assured that it was not shipped in that condition. We will get in touch via email right away to resolve this issue.
A
Rating: 4 out of 5
serious, competent, and punctual site
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A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
The balsa filters, which are hard to find in tobacco shops, arrived quickly, Thank you!
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A
Rating: 4 out of 5
For a gift. Shipping deadlines respected.
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A
Rating: 4 out of 5
Purchase made on the occasion of my brother's birthday. Package received quickly that he will open on October 22nd.
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A
Rating: 4 out of 5
The filter boxes are open and slightly dented. Otherwise, the rest is perfect.
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A
Rating: 3 out of 5
First order ever received. But good responsiveness behind.
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A
Rating: 1 out of 5
Very satisfied with the products and the service
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Response from La Pipe Rit
Hello, thank you very much for this very positive feedback. We are delighted to know that your new pipe suits you perfectly! Contrary to your comment, you indicated a rating of 1 out of 5 for the past experience on our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. See you soon on www.pipe.fr!
A
Rating: 4 out of 5
Nothing to report!
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A
Rating: 3 out of 5
Very disappointed with my purchase.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback following your last purchase on www.pipe.fr. We will contact you directly by email to obtain more information.
A
Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
I received the ordered pipe well and thank you for that. Unfortunately, there was no pipe cleaner offered as a gift in the package.
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Response from La Pipe Rit
Hello and thank you for your feedback following your last order on our website. We indeed sent you, personally, an email with a promotional code. As indicated in this message, to benefit from this pipe cleaner as a gift, this code had to be entered and validated at the time of your order on the cart page. Unfortunately, you did not register it, which is why our order preparer did not add the pipe cleaner to your package. If you encounter difficulties with your computer tool, do not hesitate to contact us directly by phone. A member of our team can easily guide you through the different operations to perform.
A
Rating: 4 out of 5
Very well done site! Why not put more models online? Nothing to say about the orders, it's perfect!
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A
Rating: 4 out of 5
Site really well done despite many unavailable models. So, it's a pity that the offer is not broader.
Thank you very much.
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Thank you very much.
A
Rating: 4 out of 5
Serious. Article very well packaged, with care.
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A
Rating: 4 out of 5
Always impeccable
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A
Rating: 4 out of 5
Leather a bit thick for this little Joke of an IDEAL size
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A
Rating: 4 out of 5
Fast and careful shipping.
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A
Rating: 4 out of 5
Delivery a bit long. And the product is a small quantity: a bit expensive for the total price > product + shipping costs.
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A
Rating: 1 out of 5
Following a delivery problem with Colissimo international, no responsiveness. I had to do the research work myself... and delivery (!). After a week and a reminder from me, the seller's only response: the Post says it is delivered. Indeed, since I took care of it myself! (Additional cost: 60€.). If the seller had bothered to take care of it in time, he would have noticed that this 'delivery' was a complete mess - tracking to support. In short, seller's responsibility not assumed: it is up to the seller to turn against the Post to get compensated, not the customer to bear costs when he is the only one not responsible at all. Morality: do not try to fix things, let the situation fester for weeks if necessary and demand a refund.
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Response from La Pipe Rit
Hello and thank you for your feedback regarding the delivery of your last order to Italy. Your order (placed on 07/09 on the site www.pipe.fr) was shipped from our premises the next day, that is to say on 08/09. Naturally, since your package was handed over to the Post, we then depend on the various international carriers for its delivery. Following your email dated 15/09, our team closely followed your file so that your package would be delivered as quickly as possible. We then indeed informed you as soon as the package was about to reach you. However, you are right, we apologize for this longer delivery time than usual and will not fail to inform the concerned carrier. Moreover, we take care to offer you the shipping costs for your next order (without minimum purchase and without expiration date).
A
Rating: 4 out of 5
conforms to my order
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