La Pipe Rit consistently showcases reliable delivery and well-packaged orders, with fast shipping and careful protection that keeps products arriving in good condition and matching site descriptions. The store’s expertise shines through in the knowledgeable, friendly team and detailed product information, including videos and blog advice that deepen understanding of pipes, manufacturing, and maintenance. Customers repeatedly note a wide selection and a strong local passion for Saint-Claude craftsmanship, which enhances trust and encourages continued exploration and purchases. The shopping experience is described as smooth and satisfying, from accurate product descriptions to responsive service and on-time delivery.
Is the control of each sold pipe done? The stem of my last purchase is too narrow to pass a pipe cleaner
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback regarding this pipe from the Jeantet brand. To clean the inside of the stem, we recommend using
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2020
good purchase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2020
Fast delivery. Product not quite as ordered but OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2020
Efficient service, order as described.
Fast shipping.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2020
Several issues with the ordered pipe that should have been taken into account before shipping. The team is responsive.
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Response from La Pipe Rit
Hello, as agreed during our previous exchanges, we invite you to return the Butz-Choquin pipe on which you have clearly identified several issues. Upon receipt, it will be possible at your convenience to proceed with an exchange or a refund of your order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2020
I haven't received it yet, delivery problem. I hope it will be resolved soon. This is the first time since I started ordering. Very disappointed because I don't have it for my husband's birthday.
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Response from La Pipe Rit
Hello and thank you for your comment following your last order placed on our site. Your package was indeed returned to us due to a delivery problem with the carrier. As agreed during our previous email exchanges, a new shipment has been made so that you can receive this package at your home in Belgium. Since then, we have received your confirmation of receipt and we thank you for it. We look forward to seeing you again on www.pipe.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
pipe received with a scratch
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Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your opinion about this pipe from the Jeantet brand. As indicated in the item description, this pipe was offered at a reduced price due to its imperfect finish (notably a visible chip in the white finish). This is why we classified this pipe among the current promotions on our website.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2020
Order, navigation, delivery: everything is ok. The only unpleasant point: not often new products, whether for French or foreign pipes...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2020
I have several pipes of different models and the filters I received are for only one model, I would have preferred to have different models of filters.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback about this item. These metal filters have an 'adjustable' part. If needed, you can slightly spread the two legs so that the filter stays well in place in the bowl. By making this adjustment, it will fit perfectly to the diameter of the hole (3 or 4 mm) of your different pipes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Very fast registration and delivery in good conditions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
The site is well designed, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
Very satisfactory service, just a note about the plastic items in the packages, you could do better as it's not very ecological.
Very good site, delivered on time.
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Response from La Pipe Rit
Hello and thank you very much for your feedback regarding your order. Your comment is very relevant. We are currently studying the issue with our various suppliers to improve this point. See you soon on www.pipe.fr or in our pipe shop in Saint-Claude!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Items received on time as expected.
I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2020
FAST SHIPPING, CONVINCING PACKAGING, VERY GOOD OVERALL
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
It's always difficult to choose a pipe, especially online, but the descriptions are precise; however, somewhere choosing a pipe without seeing it is a heresy, but for starters, it's quite practical, good to know.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
Very good serious site with knowledgeable people, always fast in processing orders. Never disappointed, except if you want engraving, it's better to call them than to leave an email because sending is faster than reading an email.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2020
Very nice pipe with a deep bowl that works very well. However, it was not specified on the site which one was pre-cured. The rest of the set is in accordance with the announcement.
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Response from La Pipe Rit
Hello and thank you for sharing your opinion regarding your new pipe (master pipemaker kit). It is necessary to cure it even if it is already pre-cured. Indeed, curing is essential on a new pipe as it protects the wood from heat. For this, we recommend putting little tobacco on the first 10 pipes and then gradually increasing the tobacco dose to create a uniform protective layer throughout the chamber. Do not hesitate to contact us by email or phone, our small team can provide you with valuable advice!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2020
Fast shipping, well-made site, advice, and quality... A bit expensive though
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2019
Hello, the pipe does not hold at all on the base, I paid for a gift wrapping that was not done, I am very disappointed
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Response from La Pipe Rit
Hello,
this pipe stand is made of metal wrapped in leather. You can bend it to fit the shape of your pipe. Additionally, to prevent it from tipping over, it is necessary to place it on a metallic surface.. Best regards. Claire
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
No delivery issues, no problems finding what we need on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2019
I was disappointed! I ordered a pipe for a Christmas gift, but I felt like it had already been used (some marks). Moreover, I requested gift wrapping, but it was not done.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback regarding your order on www.pipe.fr. I confirm that the Jeantet pipe you purchased on our site is a new pipe. At La Pipe Rit, we only sell new pipes. The marks you see inside the bowl are completely normal; they are simply marks left by the tools used by the pipe artisans during the manufacturing of the pipes.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2019
Disappointment with the delivery. I ordered on the 20th in the middle of the day with a 48h Collissimo delivery and I was delivered on the 27th. But otherwise, impeccable for the rest.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2019
Expand the offer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2019
Globally satisfaied by the service, but they forgot to send me one item that was urgently awaited. When they resent me the missed product, it was to the wrong address, so I didn't receive it before me trip, despite my clear instructions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Better but this 3rd pipe that I order in a short time has a filter that is hard to hold
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
The site is well made and easy to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
Order received quickly, items conform to the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2019
Very nice object, the plating is very nice; too bad the drawer handle seems a bit fragile; to see in use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
O.K no problem except that they don't have pipes with horn tubes!!
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Response from La Pipe Rit
Hello and thank you for taking the time to send us your message through the Avis-Vérifiés platform. Pipes with a horn tube are indeed quite rare but we still have several models to offer you. For that, I will send you an email directly with the list of pipes mounted with a horn tube.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Just a small problem; I had a 15% discount code when I placed my order but it was not taken into account, but it was a gift so I did not cancel the operation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2019
Beautiful items and perfect packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2019
thank you, best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Hello, I was a bit disappointed by the size which is really small. I will manage. Otherwise, it is beautiful. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2019
Kudos for the speed of shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
certain orders may deserve a little gift!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2019
Delivery as expected despite a delayed and quite slow notification. The products are of good quality and the price is affordable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2019
Order shipped in 2 days and received within 8 days.
Missing 1 star because I was not informed of the day and time of delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2019
great, good choice of pipe
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2019
I have been a regular customer for 3 years: do you have loyalty benefits for good customers? Otherwise, good site, well done. Only small complaint, some models that go out of stock are not restocked quickly enough
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Response from La Pipe Rit
Hello Sir, you are right, we have not yet implemented a system that would automatically reward the loyalty of our customers on the website. We hope to be able to set up this kind of system soon.
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