English 
A
Rating: 4 out of 5
Never had any issues ordering from the site (long-time customer!)
Translated reviews
Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 871 published reviews
Summary of reviews
The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
I had received a discount code by email. I indicated this in my order and the discount was not applied. After an exchange of emails, the site did not want to go back, claiming that the discount code had not been entered.
Translated reviews
A
Rating: 3 out of 5
You can find a lot of things on the site, but no warranty explanation when encountering a problem...
Translated reviews
A
Rating: 4 out of 5
fast service .good material .
Translated reviews
A
Rating: 4 out of 5
No problem ...
Translated reviews
A
Rating: 4 out of 5
Very good for the site and its navigation. Delivery and deadlines respected.
Translated reviews
A
Rating: 3 out of 5
good until...
Translated reviews
Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your comment through the Avis-Vérifiés platform. We are contacting you directly by email to obtain more information about your order.
A
Rating: 3 out of 5
Fast delivery but disappointing product
Translated reviews
Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your comment through the Avis-Vérifiés platform. We are contacting you directly by email to obtain more information about your order.
A
Rating: 2 out of 5
The site is correct and the delivery time respected, it's the pipe that is not worthy of a Saint Claude production!!!
Translated reviews
Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your comment through the Verified Reviews platform. We will contact you directly by email to understand the reasons for your dissatisfaction regarding the Saint-Claude pipe you recently purchased.
A
Rating: 4 out of 5
Nothing to say about the order and delivery. Everything is perfect and compliant. The indication of the pipe model proposed in the box would have been a plus to link it with those proposed in the site catalog (Jeantet Reputation vs Distinction).
Translated reviews
A
Rating: 1 out of 5
I still haven't received my package. The site says we receive it within 48 hours and that it is shipped the same day or the next day. These are lies, it has been almost 10 days since I ordered my package. A total scam.
Translated reviews
Response from La Pipe Rit
Hello Madam, your package was sent on 18/09/19 (that is to say the day after your order, dated 17/08/19). According to the Colissimo tracking, which we will immediately forward to you by email, your package could not be presented on 23/09/19 due to your absence at the time of delivery. Moreover, the 48-hour delay is, as indicated on our website, valid for delivery in mainland France. We obviously depend on the carriers. In the case of delivery to Switzerland, customs clearance of the package can naturally extend this delay. We invite you to read our email for further details and remain at your disposal by email or phone.
A
Rating: 4 out of 5
Very good, delivery respected on time and package in good condition with a bonus for the protection of the pipes. Thank you for the free pipe tool.
Translated reviews
A
Rating: 1 out of 5
The product is not suitable, we are told that the return is possible and at our expense, once returned we are informed that the refund is impossible. Simply shameful.
Translated reviews
Response from La Pipe Rit
Hello Sir, as indicated in our general sales conditions (and in the response email that was sent to you), the refund is possible for pipes that have not been smoked. However, you used the pipe you received. Then, you returned it to us and requested a refund. Under these conditions, the refund is not possible. Best regards. Claire Mermet, manager.
A
Rating: 1 out of 5
For a first order, I did not receive the right pipe. Too bad.
Translated reviews
Response from La Pipe Rit
Hello Sir, following our previous phone conversation, I confirm that this is an unusual error on our part, made during the preparation of your order. We are sincerely sorry for this. As I mentioned, it is always possible to return the pipe you received for free using our Colissimo return slip. Therefore, the exchange can be done very quickly.
A
Rating: 4 out of 5
Very good site. Very well explained, recommended!
Translated reviews
A
Rating: 4 out of 5
It is easy to find what you want. The question is why on the catalog received with the order, there is a cheaper pipe than on the site.
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
It's great!!! even far away like in Réunion (974), it arrived much faster than I thought... Thank you St Claude! you are great; soon I will order a new pipe from you. I love seaweed pipes and I think I will go in that direction!!! With Colissimo, it's really fast!!! Thank you for your responsiveness. Best regards, Patrick 974
Translated reviews
A
Rating: 4 out of 5
Very good for a first order, satisfied with the items as detailed
Translated reviews
A
Rating: 3 out of 5
Average
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 3 out of 5
Quite good
Translated reviews
A
Rating: 4 out of 5
Order received on time.
Translated reviews
A
Rating: 4 out of 5
Effective. Excellent value for money. Shipment as expected. Delay longer than anticipated due to the carrier's responsibility (Colissimo)
Translated reviews
A
Rating: 4 out of 5
Beautiful site, pleasant to browse
Translated reviews
A
Rating: 3 out of 5
To improve on delivery times
Translated reviews
A
Rating: 4 out of 5
Very good service
Translated reviews
A
Rating: 4 out of 5
practical and provided
Translated reviews
A
Rating: 4 out of 5
Beautiful pipes but manufacturing defect on the patina of one of them ...
Translated reviews
A
Rating: 4 out of 5
Very simple and practical. However, difficult to see which items are unavailable
Translated reviews
Response from La Pipe Rit
Hello Sir, thank you very much for your constructive remark. You are right, it has been difficult until now to visualize at a glance the available (or unavailable) products on a list page. Our webmaster, in charge of the site www.pipe.fr, has just made the necessary improvements. From now on, this indication is clearly visible on the pages listing all items. It is therefore very easy to spot the availability of each item. Here, for example, is the page that presents all the traditional pipes from Saint-Claude: https://www.pipe.fr/pipes-classiques-22
A
Rating: 4 out of 5
Delivery as per the announced deadline. As for the site itself, few new items in general, and some missing (notably for Vauen pipes, which are of excellent quality. I have made many purchases on this site and its annexes, some happy, others unfortunate (the "Cobra" pipe for example, which did not last two months despite a very slow and cautious cake...
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 3 out of 5
The package arrived in Belgium 48 hours after the order but the Belgian post did not deliver it. They delivered me a message for me to come pick it up myself. Why not deliver the package when I was present???
Translated reviews
A
Rating: 4 out of 5
Serious site.
Translated reviews
A
Rating: 4 out of 5
Very satisfied, wide range of products, good site to discover the world of pipes, order received on time
Translated reviews
A
Rating: 4 out of 5
Fast sending and shipping.
Translated reviews
A
Rating: 4 out of 5
very good, very light and pleasant pipe in the mouth, to be lit often, the metal filter is not worth a 9 mm but it's a choice of long pipe, in summary very good
Translated reviews
A
Rating: 4 out of 5
Beautiful site, wide choice of pipes and accessories, fast shipping, interesting information. However, disappointed by the quality of the distinction kit.
Translated reviews
A
Rating: 4 out of 5
Perfect
Translated reviews
A
Rating: 1 out of 5
I wanted to order a pipe and a pipe tool from Pipe Rit, living in French Polynesia I am subject to significant customs fees for any amount (shipping costs included) exceeding 170 euros. The order I wanted to make exceeded this amount, so I contacted customer service after a first terse response, they agreed to make a discount, but the email was not very clear regarding the terms of this discount, so I placed my order and sent them my order number thinking they would apply the discount. I heard nothing from them until I received my order with customs fees of 37 euros. After contacting their customer service again to express my dissatisfaction, the person replied very curtly that there was nothing to be done and that it was not her responsibility apparently.
Therefore, I would not recommend ordering online from this site.
Translated reviews
Therefore, I would not recommend ordering online from this site.
Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your feedback. We are sorry that your shopping experience on www.pipe.fr was not completely satisfactory. As indicated in our previous email exchanges, we granted you an exceptional discount. However, you placed your order even before the proposed discount was implemented. We also remind you that for any delivery to French Polynesia, the amounts indicated on our site are automatically calculated excluding tax. In addition, customs fees may be applied upon receipt of the package in accordance with the law. Once your order is shipped, we unfortunately do not have the ability to act at this level.