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Rating: 3 out of 5
I am waiting for your site's response.
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Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 964 published reviews
Summary of reviews
La Pipe Rit consistently showcases reliable delivery and well-packaged orders, with fast shipping and careful protection that keeps products arriving in good condition and matching site descriptions. The store’s expertise shines through in the knowledgeable, friendly team and detailed product information, including videos and blog advice that deepen understanding of pipes, manufacturing, and maintenance. Customers repeatedly note a wide selection and a strong local passion for Saint-Claude craftsmanship, which enhances trust and encourages continued exploration and purchases. The shopping experience is described as smooth and satisfying, from accurate product descriptions to responsive service and on-time delivery.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Very nice site. Beautiful choices. Small hiccup with my order but your team's reactions were very quick and very professional.
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Rating: 3 out of 5
I wanted to order a 9MM pipe but the choice I made forced me to order 3? I only wanted one.
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Rating: 4 out of 5
I didn't give 5* only because I checked "gift wrapping" and it wasn't done... even if it has nothing to do with the site but I didn't see where to indicate it....
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Rating: 4 out of 5
Good
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Rating: 1 out of 5
Very bad. It was the gift for my parents' 60th wedding anniversary on Sunday, October 7, and to this day I still have not received the package. It is also your responsibility to choose good partners. I am waiting for your news.
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Response from La Pipe Rit
Hello Madam, thank you for taking the time to leave us your feedback regarding your order. We are sorry for this completely unusual delay. The postal delivery service has indeed encountered delays for packages transiting between France and Belgium. However, Colissimo Professionnel informs us today that all these packages will be delivered as soon as possible in the coming days. We thank you for your understanding.
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Rating: 3 out of 5
Could do better in terms of presentation of items, photos and articles do not reflect reality.
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Rating: 4 out of 5
Correct and secure shipment.
I had a small delivery delay due to poor organization between the Poste.Fr
& Bpost, I contacted the Pipe Rit team, they responded correctly and did what was necessary for me to receive my package as quickly as possible.
Thank you very much.
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I had a small delivery delay due to poor organization between the Poste.Fr
& Bpost, I contacted the Pipe Rit team, they responded correctly and did what was necessary for me to receive my package as quickly as possible.
Thank you very much.
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Rating: 4 out of 5
The best website for pipe smokers.
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Rating: 3 out of 5
disappointed
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Rating: 1 out of 5
No comments, due to my opinion on the non-respect of the order.
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Response from La Pipe Rit
Hello Sir, following our telephone exchange, we confirm that 'Dunhill' changed its name in 2017 to become 'The White Spot'. This tobacco pouch therefore does not have a Dunhill logo. However, the quality and attention to detail remain the same as the items are still crafted in the same workshops. As agreed, if this tobacco pouch does not suit you, you can of course return it for a refund of your order.
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Rating: 4 out of 5
Products conform to their descriptions
Fast and surprise-free order processing
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Fast and surprise-free order processing
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Rating: 4 out of 5
Nice wooden box
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Rating: 4 out of 5
Product conforms to the order placed
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Rating: 3 out of 5
For some manufacturers presented, the choice deserves to be superior
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Rating: 4 out of 5
too early for a definitive review.
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Rating: 4 out of 5
Serious site. It's just hard to get a precise idea of the pipe until you have it in hand! See my comment on the bent nature pipe PN3? that I attach below.
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Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your feedback. We try to describe our products as best as possible, taking care to indicate the characteristics and dimensions of each pipe. If needed, however, do not hesitate to contact us (whether by email or phone), we will be happy to advise you and provide you with all the additional information you need.
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Rating: 3 out of 5
Good serious site
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Rating: 4 out of 5
Very well made with good advice
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Rating: 4 out of 5
Well-made site, even if the choice is a bit limited (I was looking for a specific model from Chacom that I couldn't find)
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Response from La Pipe Rit
Hello Sir, we try to offer a wide range of Chacom pipes on www.pipe.fr. However, if you cannot find a particular model on the site, we can order it and get it in less than 24 hours. Do not hesitate to contact us by email or directly by phone.
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Rating: 4 out of 5
rich and easy to access.
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Rating: 4 out of 5
What beautiful items for us pipe smokers, only my budget prevents me from making 'splurges'... Otherwise, I allowed myself to publish your blog on my FBook page and share it with my twenty former FFA (French Forces in Germany). Best regards, Michel, former employee in the 'photo' trade.
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Rating: 4 out of 5
Nothing to say as usual
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Rating: 3 out of 5
the pipe itself is perfect but the package arrived damaged and the gift wrap unusable. Had to redo a gift wrap but the label from your store could not be recovered. Too bad. But it's the fault of 'chronopost'!!
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Rating: 4 out of 5
Fast reception and good product
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Rating: 4 out of 5
Well presented and it is very easy to make a choice
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Rating: 4 out of 5
A small oversight on my second order. I reported it by email and received the missing item a few days later. Good job!
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Rating: 4 out of 5
Varied choice and fast delivery
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Rating: 3 out of 5
Good, but not enough foreign brands represented, and not enough choice in French brands: paradox, a Danish site offers much more choice for the CHACOM brand!
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Response from La Pipe Rit
Hello Sir, we try to offer a wide range of Chacom pipes on www.pipe.fr. However, if you do not find a particular model on the site, we can order it and obtain it in less than 24 hours. Do not hesitate to contact us by email or directly by phone.
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Rating: 4 out of 5
quality pipe maintenance product
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Rating: 4 out of 5
very good..
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Rating: 4 out of 5
Order received quickly and in good condition
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Rating: 4 out of 5
good fast delivery
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Rating: 4 out of 5
Very good site.
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Rating: 4 out of 5
Thank you for the speed but I had indicated a delivery address different from that of the check, fortunately I passed by my home otherwise I would have had to wait until the end of the holidays to retrieve my pipe!!! Regards
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Rating: 4 out of 5
Site putting too much emphasis on very expensive pipes
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Rating: 4 out of 5
N/A
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Rating: 2 out of 5
Shipping, packaging, speed ... perfect; however, unfortunately, the item received does not match the description made; after all, it is indeed to buy the item described on the site that one places an order, the service being necessary for the conclusion of the purchase.
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Rating: 1 out of 5
Misleading photos, the product I ordered does not match the presentation photo on the site.
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Response from La Pipe Rit
Hello,
indeed, we made a mistake with the photos, the finish being different from that shown in the first photos. We have made the necessary changes and the photos are now of the correct model. Best regards. Claire Mermet.
indeed, we made a mistake with the photos, the finish being different from that shown in the first photos. We have made the necessary changes and the photos are now of the correct model. Best regards. Claire Mermet.
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Rating: 3 out of 5
Different model between my order of 07/09/2017 and 03/07/2018. Pipe slightly longer and wider and thicker mouthpiece, a bit disappointed.
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