Customer reviews of La Pipe Rit

Hello and thank you for taking the time to leave us your feedback regarding your last order. The metal filter you refer to in your message has an adjustable section. If necessary, you can slightly spread the two legs so that the filter fits better in the bowl of your pipe. By doing this, the filter will perfectly adapt to the diameter of the hole and will stay well in place in your pipe's tube. Do not hesitate to contact our team by email or phone if you need further information or details about this pipe filter.

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. In your email dated January 27, your initial request concerned the purchase of activated charcoal filters. In this message, you also indicated that you were surprised that the Peterson pipes you had purchased directly in Ireland were not equipped with an activated charcoal filter. In fact, some Peterson pipes are compatible with a filter and others are not. Naturally, we directed you to the activated charcoal filters we offer in our store. As clearly indicated in the description of these filters (Vauen Dr Perl Junior), they are suitable for all pipes with a 9-millimeter bore. We are sorry to learn now that they do not perfectly meet your expectations. Of course, if these filters do not meet your needs, it is entirely possible to return the box for a refund. Our entire team is at your disposal by email or phone for any clarifications regarding this return.

Hello, thank you for taking the time to send us these few words through the Verified Reviews platform. Following our previous exchanges by phone, emails, and upon receipt of your package, we had your pipe assessed by the master pipers of Saint-Claude. All confirmed that you have overheated your pipe too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate cake to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. Furthermore, we also reminded you that it is essential to regularly clean your pipes using appropriate accessories for pipe maintenance. According to our general sales conditions, your pipe cannot benefit from the warranty as it is not a manufacturing defect but rather clumsy use. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. Our entire team remains at your disposal if you need further details or additional advice.

Hello and thank you for taking the time to leave us your feedback following your purchase in our store. The Saint-Claude pipe you chose is equipped with a classic metal filter. This has the advantage of being adjustable. If necessary, you can slightly spread the two legs so that the filter fits best in the bowl of your pipe. By doing this, the filter will perfectly match the diameter of the drilling and will hold well in place in the stem of your pipe. Do not hesitate to contact our team by email or phone if you need additional information or details about pipe filters.

Hello and thank you for your feedback regarding this pipe from the Vauen brand. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this small pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as clearly stated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.

Hello and thank you for taking the time to leave us this feedback through the Avis-Vérifiés platform after your purchase on our online store www.pipe.fr. Following our previous email exchanges, we would like to reiterate our apologies for this lack of attention encountered during the preparation of your order. We thank you again for bringing this information to our attention as we were able to correct the situation, proceed with the exchange, and send you the pipe you initially chose. Furthermore, we have refunded you the amount of the return shipping costs you had to pay. Our entire team wishes you much pleasure in smoking your two new pipes!

Hello and thank you very much for taking the time to send us this message through the Verified Reviews platform. Our team immediately validated your order as soon as we received your bank transfer. Thus, we were able to hand over your package to the postal services (the very next morning) so that it could be quickly delivered to you in Belgium. We thank you again for confirming the good receipt of your package. If you encounter difficulties paying online, do not hesitate to contact our team directly by phone during your next order. Our experts will easily guide you and provide you with all the details you may need.

Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as clearly stated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with more information.

Hello and thank you for sharing this information through the Avis-Vérifiés platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order in Belgium.

Hello and thank you for taking the time to give us this feedback through the Avis-Vérifiés platform. We are first of all pleased to know that you received your package following your online order. Regarding the second part of your message, we invite you to contact our team directly by email ([email protected]) so that we can discuss the matter and quickly find a solution.