Customer reviews of La Pipe Rit

Hello and thank you for your feedback regarding this pipe made in the workshops in Saint-Claude. You are right, it is indeed difficult to realize the size of a product solely from photos, which is why we always specify the dimensions of the items in the "Characteristics" section. When ordering from our online store www.pipe.fr, you have 100 days to return any item (new, in its original packaging) that does not suit you for a refund or exchange for another model. During your next purchase, if you have any doubts, do not hesitate to contact us (whether by email or phone) as we can easily provide you with all the additional details you need and guide you in your future choices.

Hello, thank you for taking the time to send us these few words through the Avis-Vérifiés platform. Following our previous exchanges by phone and email (as well as the attached photos), we confirmed that your pipe overheated too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate charring to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. According to our general sales conditions, your pipe cannot indeed benefit from the warranty as it is not a manufacturing defect. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. We remain at your disposal if you need further clarifications.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Furthermore, I confirm that we have received your email and have immediately provided all the answers to your questions. As indicated in our email, our specialists conducted numerous tests by taking samples of pipe cleaners from different bags in our stock. We found no unusual problems. We have been selling these pipe cleaners through our website for over 15 years and all our customers have always been very satisfied with this product. Moreover, our manufacturer has been the same for years and the design of the pipe cleaners has remained strictly identical to the original. Please feel free to contact our team directly by phone if you wish to discuss the subject further.

Hello and thank you for your feedback regarding your last purchase on our online store. To better understand how the pipe-reamer you just acquired works, we have actually created a video tutorial that explains step by step how to use it. You can watch this video on our YouTube channel, directly at this address: https://bit.ly/pipereamer. Also, feel free to contact our team by email or phone if you need further clarification.

Hello and thank you for taking the time to give us your feedback following your online order. We will pass your comments to the Chacom workshop so that this point can be improved in future pipe productions. Also, we take this opportunity to wish you pleasant tastings with this new pipe.

Hello and thank you very much for taking the time to send us this message following your new order. During this summer period, the shipping time for orders may be slightly longer than usual. We have precisely mentioned this on the website so that everyone is perfectly informed when shopping online. Of course, as soon as the package is handed over to La Poste, we also take care to send the Colissimo tracking link by email so that you can follow the progress of the delivery. The whole team is also delighted to learn that you have received your order and takes this opportunity to wish you a great summer.

Hello and thank you for your feedback regarding this pipe from the Eole brand that you chose from our online store. We always specify the dimensions of the items in the "Characteristics" section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to send us this message through the Verified Reviews platform. We have also taken note of your email on this subject and have immediately provided a response in order to find a solution. Furthermore, our entire team is delighted to know that you have received your special order. We wish you much pleasure in smoking this new Vauen pipe!