The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
It started with a delivery model error, and a quick return agreement, so far it could be better but good responsiveness... but since then a problem: it has been over a week since my pipe was returned, still nothing... followed up yesterday by email... no response... I wonder when I will receive the correct pipe! First purchase on this site, will it be the last?
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Response from La Pipe Rit
Hello, we are indeed sorry for this mix-up that occurred during the preparation of your order. As indicated in our email dated today, we have just received your returned package, which is why you have not yet received the new package. We are now proceeding to send your pipe and adding a small additional gift to apologize for this unusual error.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
I have been ordering my pipes from La Pipe Rit for seven years now, and the quality of the products has always been there, and the shipping is careful. It is a high-quality artisanal work that the team at La Pipe Rit executes.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
No problems.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Great... as usual at La Pipe Rit I am now a loyal customer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2020
Very good advice, fast and careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
Great quality and beautiful service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
I am very satisfied with my new purchase, a Vauen interior sea foam 7015 L-Lip, very pleasant to smoke, smooth and allows to appreciate the flavors of tobacco. As a beginner in the world of pipes, I recommend this one even as a first purchase, it will be a good starting point for other discoveries. Thanks to La Pipe Rit for their advice and professionalism. Philippe V. Tarn et Garonne
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
Perfect to my liking.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2020
Very good site! Fast and protected delivery! Customer service is top notch!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Hello, very good welcome on the phone, order received very well packaged, I am satisfied with the items of beautiful and good quality, I would recommend without problem and visit it was in your site, 10/10. Best regards, Eric Chappuis.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
user-friendly site corresponding products to my expectations fast delivery very appreciated commercial gesture thank you to your whole team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
Large choice easy, very short delivery times (5 working days) perfect packaging quality product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
Everything perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Efficient service. Fast shipping. Products well packaged. Nothing was missing. Everything is in good condition upon receipt.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Very good appreciation of the overall service. (access and operation of the site quality of products and deliveries.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
The presentation of the site is very clear, easy to navigate. For the delivery (in Belgium), nothing to complain about. A bit long, but that's due to bpost, I believe.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2020
Perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2020
The search engine on the site is a real obstacle to a comfortable purchase. Too bad.
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Response from La Pipe Rit
Hello and thank you very much for your feedback! Your comment is very interesting because it is customer feedback that allows us to continuously improve the features of the website. Since the launch of www.pipe.fr in 2002, we have done everything possible to offer a practical and easy-to-use site. Nevertheless, you are right, the internal search engine can still be improved and we are currently working to make the necessary corrections. Of course, do not hesitate to contact us directly, whether by email or phone, as we can easily guide you in your searches.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
Still as efficient despite the difficult circumstances.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
Excellent promotion at a sweet price, with its outer leather envelope this quality pipe perfectly completes my collection.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
very satisfied with my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Perfect...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Efficient, choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Very good site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Very satisfied with the choice and delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
Quick reception and well-packaged of my first Peterson pipe! I therefore recommend this site ... Alain
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2020
Speed of service and impeccable quality. I pay an extra €2 for delivery with signature and the package was found in my mailbox, so I 'threw' €2 out the window! I am still waiting for a credit or a commercial gesture from them.
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Response from La Pipe Rit
Hello and thank you for your feedback regarding the delivery of your package. As agreed during our phone conversation on 30/04, a credit was issued on the same day. The amount of this credit corresponds to the price difference between the Colissimo delivery 'with signature' and the 'without signature' delivery. No code is necessary, the credit will be automatically taken into account on the cart page when you are logged into your account.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Thank you for your valuable advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2020
Very good, fast, careful packaging, and product corresponding to my expectations. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2020
Clear and pleasant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2020
As usual. Order received quickly and as requested.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2020
Very good but strange filter
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2020
Perfect service, well-prepared package and quick shipping, nothing to say. The ordered model is very beautiful and of excellent quality, thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2020
Perfect service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Great service and the products are great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2020
Very pretty pipe, balanced, and elegant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2020
Fast and clean shipping. This pipe is beautiful and meets my expectations. Thank you to La Pipe rit.
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