Customer reviews of La Pipe Rit

Hello, thank you for taking the time to send us these few words through the Verified Reviews platform. Following our previous exchanges by phone, emails, and upon receipt of your package, we had your pipe assessed by the master pipers of Saint-Claude. All confirmed that you have overheated your pipe too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate cake to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. Furthermore, we also reminded you that it is essential to regularly clean your pipes using appropriate accessories for pipe maintenance. According to our general sales conditions, your pipe cannot benefit from the warranty as it is not a manufacturing defect but rather clumsy use. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. Our entire team remains at your disposal if you need further details or additional advice.

Hello and thank you for taking the time to leave us your feedback following your purchase in our store. The Saint-Claude pipe you chose is equipped with a classic metal filter. This has the advantage of being adjustable. If necessary, you can slightly spread the two legs so that the filter fits best in the bowl of your pipe. By doing this, the filter will perfectly match the diameter of the drilling and will hold well in place in the stem of your pipe. Do not hesitate to contact our team by email or phone if you need additional information or details about pipe filters.