Customer reviews of La Pipe Rit

Hello and thank you very much for taking the time to leave us this feedback following your purchase in our store in Saint-Claude. We are delighted to know that our team was able to perfectly advise you and present our range of pipes and accessories. Eager to constantly improve our services and optimize customer satisfaction, we confirm that we have taken your comments into account. We will also be very happy to welcome you again in our store La Pipe Rit during your next visit to St-Claude, in the Jura.

We thank you for taking the time to write these few words via Avis-Vérifiés. Like for the previous orders placed on our website, we have taken care to send your order as quickly as possible after validation of your payment by wire transfer. We also obviously rely on the Postal Services for the delivery of the parcel of your order. As specified on our Internet website, gas bottles can only be shipped in mainland France. Unfortunately, the parcel of your order was returned to us by the Belgian Postal Services. Following our mail exchanges, and because you are a long-time customer, we sent the parcel of your order one more time for free. The new shipping fees were therefore offered as compensation for the gas bottles that couldn't be delivered in Belgium. We are however glad to know that you received the parcel of your order. Our team is at your disposal by mail or by phone should you require further information for your next order.

Dear Sir, thank you for taking the time to leave us this feedback following your recent order on our online shop pipeshop-saintclaude.com. To remove the stem of your pipe, you first have to hold the pipe with one hand on the shank and the other on the stem, so that they are as close as possible to the junction between both parts (shank and stem). Then, you can turn the stem on itself (always in the same direction) as if it was screwed to the shank, while slightly pulling it at the same time to remove it. Please be careful to stay in the axis so as not to damage the shank and the tenon of your pipe. We also remind you that it is necessary to clean your pipe with the appropriate pipe-cleaners after each tobacco tasting. Over time, a dirty pipe will get clogged because of tar, and it will therefore be difficult to remove the stem. We stay at your disposal by mail or phone, should you require further information regarding the maintenance of your new pipe.

Hello and thank you for taking the time to write these few words following your purchase through our website. The pipe of the month is a concept imagined and proposed by our team at La Pipe Rit for nearly 20 years. Indeed, every month, our specialists select a quality model, made according to the rules of the art and in limited quantity. During our phone conversation, we indeed advised you on the best method to easily disassemble the pipe from your pipes. We also reminded you that it is essential to clean your pipe with suitable cleaners after each smoking. Over time, a dirty pipe will inevitably become clogged due to tar, and it then becomes very complicated to remove the pipe. It is also necessary to regularly clean the metal filter of your pipes to keep it clean and effective. We are at your complete disposal by email or phone if you need additional advice regarding the maintenance of your new pipes.

Hello and thank you for taking the time to give us this feedback following your recent order. As agreed during our last exchanges by email, we kindly offered you several thank-you gifts following your purchases. Furthermore, we confirm that you also benefited from free shipping on your last order made through our website www.pipe.fr. Since 2011, our store La Pipe Rit has been the official distributor of the Vauen brand in France. Also, the two exceptional models you have just acquired are, in every respect, of absolutely remarkable quality. We are honored that they are now in your hands and we wish you much pleasure in smoking your new Vauen pipes. Please do not hesitate to contact our team directly by phone if you need any further information.

Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 3 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on www.pipe.fr!

Hello and thank you for taking the time to send us your feedback following your new order on our online store www.pipe.fr. The sea foam pipe you chose is indeed an extra long model (over 30 centimeters). As indicated in the text description and as you could see via our illustrative photos, it is indeed delivered with a black faux leather pouch. This reading pipe is a unique piece that resembles no other as it is a handmade model from Turkey. Our team takes care to systematically pack and secure all items inside each package so that they are perfectly protected for transport. We have duly noted your feedback regarding the presentation of this extremely long pipe and will strive to improve this point in future shipments. We also take this opportunity to wish you a pleasant end of year holiday.

Hello and thank you for taking the time to share your feedback following your last order. Since the launch of our online store in 2002, we have offered several payment options: credit card, bank check, or bank transfer. The security of online payments and the protection of our customers' data are our priorities. To this end, we have partnered with extremely reliable and renowned banking partners in online payments. When you tried to validate your purchase, our bank indeed reported different payment attempts (failed or abandoned) from you. If you encounter difficulties paying online from your computer, you can directly contact our team at 03 84 45 68 02 (Monday to Friday from 10 am to 12 pm and from 2 pm to 6 pm). One of our specialists will easily be able to record your order and provide you with all the details you need.

Hello and thank you for taking the time to write to us following your new order on our online store www.pipe.fr. We are sorry to learn that this pipe from the Vauen brand does not perfectly meet your expectations. Also, following our previous exchanges by email, we immediately forward your comments to the manufacturer so that the quality of future productions is even more precise. Our entire team wishes you much pleasure in enjoying your new 9 mm pipe and remains at your disposal (by email or phone) if you need further details.

Hello and thank you for writing to us through the Avis-Vérifiés platform following our previous exchanges by email. We are sorry to know that this pipe from the French brand Chacom does not meet your expectations perfectly. Also, as indicated in our response, if this new pipe does not suit you and you have not yet smoked it, we invite you to return it to us in its original packaging. We can then have the problem you mentioned analyzed by the manufacturer. Please do not hesitate to contact our team directly if you need further clarification regarding this return. We are at your disposal by phone at 03 84 45 68 02 from Monday to Friday.

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. We confirm that Colissimo (the La Poste service dedicated to parcel delivery) delivered your order on 23/09/2023. We are also sorry to learn today (04/10/2023) that the contents of your parcel appear to be damaged. We invite you to contact our team directly by email ([email protected]) and send us photos of the received item so that we can quickly find a solution.

Hello and thank you for your feedback regarding this pipe made in the workshops in Saint-Claude. You are right, it is indeed difficult to realize the size of a product solely from photos, which is why we always specify the dimensions of the items in the "Characteristics" section. When ordering from our online store www.pipe.fr, you have 100 days to return any item (new, in its original packaging) that does not suit you for a refund or exchange for another model. During your next purchase, if you have any doubts, do not hesitate to contact us (whether by email or phone) as we can easily provide you with all the additional details you need and guide you in your future choices.

Hello, thank you for taking the time to send us these few words through the Avis-Vérifiés platform. Following our previous exchanges by phone and email (as well as the attached photos), we confirmed that your pipe overheated too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate charring to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. According to our general sales conditions, your pipe cannot indeed benefit from the warranty as it is not a manufacturing defect. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. We remain at your disposal if you need further clarifications.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Furthermore, I confirm that we have received your email and have immediately provided all the answers to your questions. As indicated in our email, our specialists conducted numerous tests by taking samples of pipe cleaners from different bags in our stock. We found no unusual problems. We have been selling these pipe cleaners through our website for over 15 years and all our customers have always been very satisfied with this product. Moreover, our manufacturer has been the same for years and the design of the pipe cleaners has remained strictly identical to the original. Please feel free to contact our team directly by phone if you wish to discuss the subject further.

Hello and thank you very much for taking the time to send us this message following your new order. During this summer period, the shipping time for orders may be slightly longer than usual. We have precisely mentioned this on the website so that everyone is perfectly informed when shopping online. Of course, as soon as the package is handed over to La Poste, we also take care to send the Colissimo tracking link by email so that you can follow the progress of the delivery. The whole team is also delighted to learn that you have received your order and takes this opportunity to wish you a great summer.

Hello and thank you for your feedback regarding this pipe from the Eole brand that you chose from our online store. We always specify the dimensions of the items in the "Characteristics" section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to send us this message through the Verified Reviews platform. We have also taken note of your email on this subject and have immediately provided a response in order to find a solution. Furthermore, our entire team is delighted to know that you have received your special order. We wish you much pleasure in smoking this new Vauen pipe!

Hello and thank you very much for taking the time to send us this message. We do not yet offer delivery to pickup points on the website, but it is a very interesting evolution that our team wishes to implement soon. For your next order on www.pipe.fr, it is still possible to have it delivered directly to the post office (by indicating your name, first name, the indication 'Poste restante' as well as the address of your post office). In this way, the package will be available for you for 15 days at your local post office. We thank you again for your purchase and wish you much pleasure in smoking your new long pipe from the Aldo Velani brand.

Dear Sir, thank you for taking the time to leave us this message. All orders placed on pipeshop-saintclaude.com are quickly processed and shipped every day from Monday to Friday. In this case, your latest order registred on Saturday, May 27th, was given to the Postal services on Monday May 29th, in the morning. Whit Monday (Pentecost Monday) being a holiday in France, the delivery time of your order was indeed lengthened to an additional day. You have then received your parcel against signature under the following 48 hours to your address in France. Our team wish you a lot of pleasure smoking your new Dunhill pipe.

Hello and thank you for taking the time to send us your comments following your new purchase on www.pipe.fr. A special section of the site (which we have explicitly named "Pipes to personalize") indeed groups together some customizable models. Only these pipes (about 10 models) can be customized via a "text to engrave" input field on each webpage of said pipes. However, the "9 mm straight natural" pipe you chose is not part of this section. Naturally, you could not send us an inscription to engrave when placing your online order. Furthermore, our team did indeed send you a promo code by email to offer you an additional discount. As you mentioned in your message, you unfortunately could not validate this promo code on your computer. For your next purchases, do not hesitate to contact our team by phone as we can easily advise you in your choices, validate your promotional code, and record your order.

Hello and thank you for taking the time to give us this feedback following your last purchase on our online store www.pipe.fr. Your order was prepared by our team and the package was quickly handed over to the postal services for shipment. As with any delivery to Switzerland, customs checks may be carried out on packages coming from France. We are also pleased to know that you have finally received your package. We wish you much pleasure in smoking your new pipes from Saint-Claude.

Hello and thank you for taking the time to send us your comments following your last purchase online. The issue you are experiencing with your pipe may be due to several factors: a piece of tobacco stuck in the stem or in the pipe, the use or not of a pipe filter, or even a too tight packing for example. We invite you to contact our team directly by phone or email. This way, we can provide you with all the advice you need to make the most of this Falcon pipe.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Each order is prepared and then systematically checked by two people from our team. This double verification allows us to minimize errors before the packages are shipped from our premises. Also, we will contact you immediately by email to get more information regarding the receipt of your order.

Dear Sir, thank you for taking the time to write to us following your order on our online store. We do not understand why it is impossible for you to login to your account because everything works fine on our side. We therefore believe that the connection problem might come from the device you are using. You should maybe try to connect to your account with another computer or phone. Please note that, as indicated in the previous e-mail, we changed your login information so you can access to your account more easily. Do not hesitate to contact us at +33 (0)3 84 45 68 02 and call Nicolas. We will therefore be able to see what can be done about the problem regarding your login to your account.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that these two pipes from the Jeantet brand (made in France) do not fully meet your expectations. Very responsive, our team systematically responds to all inquiries and specific requests by email. Of course, for more convenience, we are also reachable directly by phone from Monday to Friday. When making your next purchase through our website, do not hesitate to contact us in advance (whether by email or phone), so we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for your feedback regarding this pipe made by master pipemaker Pierre Morel. We always specify the dimensions of the items in the "Characteristics" section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this pipe from the Chacom brand made in Saint-Claude does not meet your expectations perfectly. On our website, it is clearly indicated that this model is intended to be smoked without a filter. Therefore, it is indeed not possible to install a 9 mm filter inside. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. In case of doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with more information.

Hello and thank you for sharing this information through the Avis-Vérifiés platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this pipe does not meet your expectations perfectly. As indicated in our previous email exchanges, it is entirely possible to return it to us. We will then forward it to the workshop for modifications to be made so that this pipe suits you better. Please feel free to contact us again (whether by email or phone), we will respond to any additional details you may need regarding this return.

Hello and thank you for taking the time to share your feedback following your last order. We are sorry to learn that this second purchase did not fully satisfy you compared to the previous one. Therefore, we invite you to contact our team directly by email or phone to know all your impressions.